Voo Phone & Internet Services; Resolving The Most Common Problems - VOO TC7210.V Operating Instructions Manual

6 VOO PHONE & INTERNET SERVICES
PHONE SERVICE
If are subscribed to a Landline Phone offer of VOO,
To do this, just connect you phone to connector 1
To subscribe to VOO's Landline Phone
An operator will recommend the best phone plan for you and activate the service remotely.
Alternatively, you can connect your phone(s) to the phone wall sockets in your home instead of to the modem.
Call our Customer Services on 078 50 50 50 for more information.
INTERNET SERVICE
If you are only subscribed to VOO's Landline Phone offer, this modem also enables you to access VOO's Internet service.

7 RESOLVING THE MOST COMMON PROBLEMS

If you are having problems with your modem, do not hesitate to consult our on-line help website, VOOassistance.be,
or you can ask a question on our help Community on forum.voo.be.
1. YOU WANT TO CHECK THE BEHAVIOUR OF THE INDICATORS ON THE MODEM
Lit
Off Flashing
Power DS
Restarting the modem takes several minutes; the sequence of the status indicators is as follows:
STEP
Power
1 st step
2 step
nd
3 step
rd
4 th step
you can connect your phone to your Wi-Fi
at the back of the modem (grey).
offer, please call VOO on 0800 800 25.
US Online STATUS
Modem is not
switched on
Modem
disconnected
Modem
disconnected
Modem
disconnected
Modem
connected
Network
problems
Network
problems
Modem update Please wait until the update has finished.
DS US
WHAT DO I DO?
Check the power and the ON/OFF button. Call the
Technical Service on 078 50 50 50 if the modem is still
not switched on.
Check the amplifier and cable TV cord; otherwise restart
the modem. Call the Technical Service on 078 50 50 50
if the problems persists.
Check the amplifier and cable TV cord; otherwise restart
the modem. Call the Technical Service on 078 50 50 50
if the problems persists.
Check the amplifier and cable TV cord; otherwise restart
the modem. Call the Technical Service on 078 50 50 50
if the problems persists.
The modem is connected and works.
Call the Technical Service on 078 50 50 50 if you notice
a problem.
Call the Technical Service on 078 50 50 50 if you notice
a problem.
Online
modem.
20