Troubleshooting - Philips DVP3520 User Manual

9 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model
and serial number of your product. The model
number and serial number are on the back of your
product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this unit do not work.
• Disconnect this product from the power
outlet for a few minutes, then connect again.
No reaction to the remote control.
• Connect this product to the power outlet.
• Point the remote control at the IR sensor
located on the front panel of this product.
• Insert the batteries correctly.
• Insert new batteries in the remote control.
Picture
No picture.
• See the TVs user manual on how to select
the correct input on the TV. Change the TV
channel until you see the Philips screen.
• If you have turned on the progressive scan
setting or change the TV system setting,
switch back to default mode: 1) Press
open the disc compartment. 2) Press the
Numeric button '1' (for progressive scan) or
the Numeric button'3' (for TV system).
Sound
No audio output from the TV.
• Ensure that the audio cables are connected to
the audio input of the TV.
• Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (stereo system/amplifier/receiver).
• Ensure that the audio cables are connected to
the audio input of the audio device.
• Turn on the audio device to its correct audio
input source.
Play
The disc cannot be played.
• The disc is badly scratched, deformed, or dirty.
Replace or clean the disc.
• Use the correct disc format or file format.
The aspect ratio of the screen is not aligned with
the TV display setting.
• The aspect ratio is fixed on the disc.
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