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The PC does not recognize the scanner
The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.
Cause
The scanner is not connected correctly.
Action
Check all of the SCSI cable connections between the scanner, the
SCSI host adapter in the PC, and any other SCSI devices
connected to the system.
Cause
The SCSI host adapter is not installed in the PC correctly.
Action
Refer to the instruction manual for the SCSI host adapter and
install the SCSI host adapter in the PC correctly.
Also check the following, depending on which operating system
you are using:
Windows 95/98/Me
Click Start - Settings - Control Panel - System - Device Manager,
and make sure that no "x" or "!" symbol appears next to the SCSI
Controller entry. If either of these symbols is displayed, refer to
the instruction manual for the SCSI host adapter and redo the
settings for the SCSI host adapter.
Windows NT 4.0 Workstation
Click Start - Settings - Control Panel - SCSI Adapter, and make
sure that the system recognizes the SCSI host adapter properly. If
the system is not recognizing the SCSI host adapter properly,
refer to the instruction manual for the SCSI host adapter and redo
the settings for the SCSI host adapter.
Windows 2000 Professional
Click Start - Settings - Control Panel - System - Hardware -
Device Manager, and make sure that no "x" or "!" symbol
appears next to the SCSI Controller entry. If either of these
symbols is displayed, refer to the instruction manual for the SCSI
host adapter and redo the settings for the SCSI host adapter.
Windows XP
Click Start - Control Panel - Performance and Maintenance -
System - Hardware - Device Manager, and make sure that no "x"
or "!" symbol appears next to the SCSI Controller entry. If either
of these symbols appears, refer to the instruction manual for the
SCSI board and reconfigure the SCSI board.
49
Troubleshooting
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