Cisco UCS E series Troubleshooting Manual
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Cisco UCS E series Troubleshooting Manual

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Troubleshooting Guide for Cisco UCS E-Series
Servers and the Cisco UCS E-Series Network
Compute Engine
First Published: 2017-01-05
Overview
This document provides troubleshooting information for Cisco UCS E-Series Servers (E-Series Servers) and
the Cisco UCS E-Series Network Compute Engine (NCE).
Documentation is sometimes updated after original publication; therefore, review the documentation on
Cisco.com for any updates.
Link to Product Documentation
For links to the all Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine
documents, see:
Types of E-Series Servers and NCEs
Documentation Guide for Cisco UCS E-Series Servers
Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine
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Summary of Contents for Cisco UCS E series

  • Page 1 Documentation is sometimes updated after original publication; therefore, review the documentation on Cisco.com for any updates. Link to Product Documentation For links to the all Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine documents, see: Documentation Guide for Cisco UCS E-Series Servers...

  • Page 2: General Troubleshooting

    The below figure shows the location of the SD0 card slot in a single-wide E-Series Server. Figure 1: Single-Wide E-Series Server The below figure shows the location of the dual SD card slots in a double-wide E-Series Server. Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 3 SD card. Do the following: ◦ If the E-Series Server is installed in a Cisco 3900 series router, use the hw-module sm slot oir-stop command to power down the server, reinsert the SD card, and then use the hw-module sm slot oir-start command to start the server.
  • Page 4 This operation will clear the BIOS CMOS. Note: Server should be in powered off state to clear CMOS. Step 3 At the confirmation prompt, enter y to confirm Example: Continue?[y|N] y Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...

  • Page 5: Vmware License Troubleshooting

    2.x. Verifying and Upgrading to the Latest Firmware Image Use the Cisco Host Upgrade Utility to verify and upgrade to the latest firmware image. See the Host Upgrade Utility Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine.

  • Page 6: Microsoft Windows Installation Troubleshooting

    Cannot Session into the E-Series Server (Host) The ucse slot session host command does not allow you to log into the E-Series Server. To resolve this problem, do the following: Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 7 Verify that the Enabled option in Serial over LAN (sol) is configured as no. Use the show detail command from /sol to verify the sol configuration: Example: CIMC# scope sol CIMC /sol # show detail Serial Over LAN: Enabled: no Baud Rate(bps): 9600 Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...

  • Page 8: Determining Version Information

    • The Cisco 2921 and 2951 series routers support 4-core only. To determine the Cisco IOS version, use the show version or the show inventory command from the router: Router> show version Cisco CISCO3945-CHASSIS (revision 1.0) with C3900-SPE150/K9 with 1048576K/63488K bytes of memory.
  • Page 9 On the Server tab, click Summary. The Server Summary page appears. Step 3 In the Cisco Integrated Management Controller (CIMC) Information area, the hardware version of the E-Series Server is displayed in the CPLD Version and the Hardware Version fields.
  • Page 10 In the CIMC Firmware area, the CIMC version is displayed in the Running Version field. Determining the CIMC Version Installed on the E-Series Server or the NCE from the CIMC CLI Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 11 This procedure is applicable to E-Series Servers and the SM E-Series NCE. This section is not applicable to the EHWIC E-Series NCE. To determine the LSI firmware version, do the following from the CIMC GUI. Procedure Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...

  • Page 12: Cisco Ios And Cimc Cli Configuration Troubleshooting

    CIMC CLI to resolve this problem. Enabling Cisco IOS Configuration Changes to Be Applied to CIMC Using the GUI To enable Cisco IOS configuration changes to be applied to CIMC, do the following from the CIMC GUI. Procedure SUMMARY STEPS 1.

  • Page 13: Led, Dimm, Video Port, Usb Port, And Cd/Dvd Troubleshooting

    Overview LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting Use the set ios-lockout unlocked command to enable the Cisco IOS configuration changes to be applied to CIMC: Server /chassis # set ios-lockout unlocked Server /chassis *# commit Server /chassis # show detail...
  • Page 14 • Check if the DIMM is supported on that server model. ◦Single-Wide E-Series Server—Supports DDR3 1333MHz VLP UDIMM 1.5 V, 4 GB, and 8 GB Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 15 5. Scroll down until you reach the USB BIOS Settings area. 6. Verify if the USB Port 0 and USB Port 1 are enabled. If the ports are disabled, enable them. Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 16 Use this procedure if you want the server to boot from an external bootable device, such as an USB or an external CD ROM drive that is directly connected to the E-Series Server. Do the following from the CIMC GUI. Procedure Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 17 Step 11 Press F4 to save changes and exit. The Main tab of the BIOS setup displays the device that you configured as Boot Option 1. Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...

  • Page 18: Kvm Troubleshooting

    2. Make sure that the Java version that is installed is at least 6.0. 3. If this does not resolve the problem, clear the Java cache from the Java control panel. Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...

  • Page 19: Storage Troubleshooting

    2. On the Admin tab, click CIMC Log. The CIMC Log page appears. 3. In the Source column, look for the logs that begin with BMC:storage. Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 20 This procedure is applicable to E-Series Servers and the SM E-Series NCE. This procedure is not applicable Note to the EHWIC E-Series NCE. To determine which drive is bootable, do the following from the CIMC GUI. Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 21 EHWIC E-Series NCE. Symptom—When you enter the show inventory command, the server is not recognized and you get the following error message: Router> show inventory Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 22 , VID: V00 , SN: FOC16161F5E This problem occurs if you installed an unsupported version of Cisco IOS software. The supported Cisco IOS software version on E-Series Servers is 15.2(4)M and later versions. For details, see the “Verifying the Router, E-Series Server, and Cisco IOS Software Version Compatibility”...

  • Page 23: Snmp Troubleshooting

    2 From LSI WebBIOS, configure the new pass phrase or remove security. SNMP Troubleshooting SNMP Does Not Respond To resolve this problem, do the following from the CIMC GUI. Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 24 Configure SNMP Trap Settings. See the “Configuring SNMP Trap Settings” section in the configuration guides for the version of the CIMC that you are using. The configuration guides are available at: http://www.cisco.com/c/en/us/support/ servers-unified-computing/ucs-e-series-servers/products-installation-and-configuration-guides-list.html Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...

  • Page 25: Diagnostics & Troubleshooting

    Product (FRU) Number : UCS-E140D-M1/K9 This problem occurs if you installed an unsupported version of Cisco IOS software. The supported Cisco IOS software version on E-Series Servers is 15.2(4)M and later versions. For details, see the “Verifying the Router, E-Series Server, and Cisco IOS Software Version Compatibility” section in the getting started guide for the version of the CIMC that you are using.
  • Page 26 Server /cimc/tech-support # tftp_server_ip_address set tftp-ip Server /cimc/tech-support *# set path /user/user1/supportfile Server /cimc/tech-support *# commit erver /cimc/tech-support # start Server /cimc/tech-support # show detail Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine...
  • Page 27 © 2017 Cisco Systems, Inc. All rights reserved.

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