Troubleshooting; Before You Call For Service - AGA marvel MP24FAS4 SERIES Installation, Operation And Maintenance Instructions

Before You Call for Service

If the appliance appears to be malfunctioning, read
through this manual first. If the problem persists,
check the troubleshooting guide below. Locate the
problem in the guide and refer to the cause and
its remedy before calling for service. The problem
may be something very simple that can be solved
without a service call. However, it may be required
to contact your dealer or a qualified service tech-
nician.
WARNING
!
Electrocution Hazard
• Never attempt to repair or perform mainte-
nance on the appliance until the main electrical
power has been disconnected. Turning the
appliance control "OFF" does not remove
electrical power from the unit's wiring.
• Replace all parts and panels before operating.
NOTE
Your freezer has been designed to be very energy
efficient. Because of this the storage compart-
ment has an almost air tight seal. Therefore when
accessing contents and closing the door, the warm
air intrusion will collapse due to the cold compart-
ment temperature creating a slight vacuum inside
the unit. This may make the door harder to open
for about 10 seconds until the internal pressure
equalizes with the exterior.

TROUBLESHOOTING

In the unlikely event you lose cooling in your unit,
do not unplug the product from the electric supply,
but do call a qualified service technician immediate-
ly. It is possible that the loss of cooling capacity is a
result of excessive frost build-up on the evaporator
cooling coil. In this case, removing power to the unit
will result in the melting of this excessive quantity of
ice, which could generate melt water that exceeds
the capacity of the defrost drain system and could
result in water damage to your home. The end-user
will be ultimately responsible for any water damage
caused by prematurely turning the unit off without
appropriately managing the excess water run-off.
Your product has an automatic defrost feature that
utilizes an electric heater element. Periodically
during defrost you may observe the following:
•
•
•
These are all "normal" operating characteristics
related to refrigeration product incorporating auto-
matic defrost. They do not represent any product
fault or safety issue.
20
CAUTION
!
NOTE
Water dripping and running sounds as a
result of the frost melt
Sizzling and popping sounds from water
dripping on the heater element
A faint reddish glow in the freezer compart-
ment from the electric heater element