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computer to verify that your original computer is not the cause of the
problem.
E. In the command prompt, type ping www.yahoo.com and press the Enter
key.
• If you get a reply, the computer is connected the Internet. If you can not
open a web page, try the ping command from a different computer to
verify that your original computer is not the cause of the problem.
• If you do NOT get a reply, there may be a problem with the connection.
Try the ping command from a different computer to verify that your
original computer is not the cause of the problem.
3. I am not getting an IP address on the WAN with my Internet
connection.
A. Refer to "Problem #2, I want to test my Internet connection" to verify
that you have connectivity.
B. Make sure you are using the right WAN settings. Contact your ISP to
see if your WAN connection type is DHCP, Static IP Address.
C. Make sure you have the right cable. Check to see if the Cable Modem
column has a solidly lit Link LED.
D. Make sure the cable connecting from your ISP is connected to the
Gateway's Cable port. Verify that the Status page of the Gateway's web
interface shows a valid IP address from your ISP.
E. Turn off the computer, Gateway. Wait 30 seconds, and then turn on the
Gateway and computer. Check the Status tab of the Gateway's
web-based utility to see if you get an IP address.
4. I am not able to access the Gateway's web interface Configuration
page.
A. Refer to "Problem #2, I want to test my Internet connection" to verify
that your computer is properly connected to the Gateway.
B. Refer to "Appendix D: Finding the MAC Address and IP address for
Your Ethernet Adapter" to verify that your computer has an IP Address,
Subnet Mask, Gateway, and DNS.
C. Set a static IP address on your system; refer to "Problem #1, I need to
set a static IP address".
D. Refer to "Problem #9: I need to remove the proxy settings or the dial-up
17
NETGEAR CG814WH Wireless Cable Modem Gateway
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