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Chapter 3 – Computer Update and Card Installation Steps
COMPUTER UPDATE STEPS—MAC USERS
Mac Users' Support Note
T3E with any Mac requires it be running macOS 10.12.1 or
later. If you need to update the OS, follow the steps below. Sonnet
recommends using the latest version of macOS, but you should
confirm that any critical applications you use support it before you
update.
1. From the Apple menu, select About This Mac; a new
window will open.
2. Verify your computer is running macOS 10.12.1 or later.
3. If it is necessary for you to update your computer's operating
system software, open the App Store app on your Mac, type
macOS Sierra in the search bar. Otherwise, skip to the next
page.
4. Click the Download button on the macOS Sierra page; the
installer downloads to your Applications folder.
5. After the download is complete, the installer launches; click
Continue and follow the onscreen instructions.
6. After updates are completed, shut down your computer, and
then skip to the next page.
COMPUTER UPDATE STEPS—WINDOWS USERS
Windows Users' Support Note:
manufacturers often have systems in place to automatically
detect your hardware when you visit their website support pages,
and will direct you to a page with the latest drivers for your
system. We recommend you try this method first before resorting
to following the steps in sections A and B below.
A – Confirm Computer is Running, or Update to, the
Latest BIOS
1. Open a Command Prompt window (press the Windows key +
R), type cmd in the Run dialog, and then press Enter.
2. Type msinfo32; your computer's BIOS version and date will
be displayed.
3. Confirm your computer's BIOS is the latest available: Go
to the manufacturer's website and locate the downloads
or support page for your specific model of motherboard.
Compare the latest available BIOS' info to that of your
computer's. If it is up-to-date, skip to section B. Otherwise,
download the latest file and install it following the
manufacturer's instructions.
4. Restart your computer.
: Use of the Echo Express SE I
Computer
B – Windows Users—Confirm Computer is Running, or
Update to, the Latest Thunderbolt Software
1. If you have not yet connected a Thunderbolt device to the
computer, click the Start, type Thunderbolt, and then click
on the search result. Otherwise, go to the next step.
2. In the system tray, right-click the Thunderbolt icon, and
then click Settings > Details; the Thunderbolt Settings window
appears (if you have not disabled User Account Control
(UAC), a UAC window will appear first; click yes).
3. Confirm your computer's Thunderbolt software is up-to-date:
Go to the computer manufacturer's website and locate the
downloads or support page for your specific model. Compare
the latest available software package, NVM firmware, PD
firmware, and drivers' info to that of your computer's. If they
are up-to-date, skip to section C. Otherwise, download the
latest files and install them following the manufacturer's
instructions.
4. Restart your computer.
Windows Users' Support Note:
your Thunderbolt-compatible card, you must update your
computer's operating system software to the latest available version.
C – Confirm Computer is Running, or Update to, the
Latest Version of Windows
The steps listed here refer to how to update to the latest version
of Windows 10. For information on how to confirm, and if
necessary, install the latest versions of Windows 8 or 7, please
search support.microsoft.com.
1. From the Windows Start menu, select the Windows Settings
(gear) icon; the Windows Settings window will appear.
2. Click "Update & security," and then click Windows Update.
Click the Check for updates button. If there are updates
listed, install them. Otherwise, go to the next step.
3. After confirming your Windows software is up-to date, or
installing updates, shut down the computer, and then go to
the next page.
5
To ensure support for
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