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DVD600II
Service Bulletin JBL2002-01 Rev1 - September 2005
To:
All JBL Service Centers
Model: DVD600II
Subject: Will Not Play Enhanced CD's or Some DVD Titles
Definition, Enhanced CD's: A special audio Compact Disc, when placed in a CD or DVD player, offers a
multimedia experience. Enhanced CDs are compatible with audio CD players, DVD players, and properly
configured computer CD-ROM drives. They may include video clips, still pictures, interviews, discographies,
lyrics and other information, in addition to the recorded music.
In the event you receive a DVD600II DVD player with the complaint: "The unit will not play an Enhanced
CD, or a certain DVD title" – the unit may exhibit one or more of the following symptoms: The counter
freezes in the display, all you hear is a repeating skipping sound or intermittent noise coming from the
receiver, display goes to the last track, or navigation features do not work, follow the instructions
below:
1) For Enhanced CD: Verify that the CD causing the problem is an enhanced CD; it should be labeled as
"Enhanced CD". If it's not an enhanced CD, problems will not be corrected by this software upgrade
(Version 1.11 to 1.13). Verify that the unit will play regular music CD's successfully.
2) Verify the serial number range of the DVD600II (see below). If the unit falls into the affected serial number
range, it is a candidate for the software upgrade. Additionally, the software version can be checked by
following the simple procedure on page 2.
3) For additional information and current resources available to perform upgrades, please contact:
Harman Service Technical Support
Phone: 516-682-6435
E-mail: techsupport@harman.com
Serial Number
Model
120V
TH0055-01000
DVD600II
to
TH0055-15602
TH0055-15603
to
DVD600II
TH0055-18471
TH0055-18472
DVD600II
And above
JBL Incorporated
STATUS
Will not play enhanced CD's and
some DVD titles
Version 1.11
Will not play some DVD titles
Version 1.12
Modified by factory
Version 1.13
250 Crossways Park Dr. Woodbury, New York 11797
26
Service Bulletin
This is considered a Minor repair
ACTION
Software upgrade needed to play Enhanced
CD's and all DVD titles
Software upgrade needed to play all DVD titles
NONE REQUIRED
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