Before Calling Customer Service - Philips 21PT5027 User Manual

Below is a list of frequently occurred symptoms. Before you call for service, make these simple
checks. Some of these symptoms can easily be rectified if you know what to do.
Symptoms
Colour patch (uneve-
ness)
No power
No picture
Good picture
but no sound
Good sound but poor
colour or no picture
Snowy picture and noise - Check antenna connection at the rear of the TV.
Horizontal dotted lines
Double images or
"Ghost" images
TV not responding to
remote remote control

BEFORE CALLING CUSTOMER SERVICE

- Switch off the TV from the mains power button. Wait for 20
minutes before switching on again.
- Check the TV is not placed too near speakers or magnetic
objects.
- Check the TV's AC power cord is plugged into the mains
socket. If there is still no power, remove the plug.Wait for 60
seconds and re-insert plug. Switch on the TV again.
- Check the antenna connection at the rear of the TV.
- Possible TV station problem.Try another channel.
- Try increasing the volume.
- Check that the sound is not turned off. If it is turned off, press
the Mute button on the remote control to restore sound.
- Try increasing the contrast and brightness setting.
- Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
- Possible poor positioning of antenna. Use of a highly
directional antenna may improve reception.
- Check life span of batteries of remote control handset.
- Aim remote control directly at remote sensor lens on the
front panel of the TV.
What you should do
4