Before Calling Service - Philips 34PT9420/69R User Manual

315 2163.1 (16X24) 22-10-2002 13:15 Pagina 25

Before Calling Service

Please make these simple checks before calling service.These tips may save you time and money since
charges for television installation and adjustments of customer controls are not covered under your
warranty.
Symptoms
"Ghost" or double
images
No power
No picture
Good picture but no
sound
Good sound but poor
colour or no picture
Poor picture
Snowish picture and
noise
Horizontal dotted line
One white line across
the screen
Television not
responding to remote
control
If your problem is not solved
Turn your TV off and then on again.
Items to Check and Actions to follow
• This may be caused by obstruction to the antenna due to high rise buildings or
hills. Using a highly directional antenna may improve the picture.
• Check that the television's AC power cord is plugged into the mains socket.
• Unplug the television, wait for 60 seconds.Then re-insert plug into the mains
socket and switch on the television again.
• Check antenna connections at the rear of the television to see if it is properly
connected to the television input terminal. Is it properly secured to the
appropriate antenna plug on the TV?
• Possible broadcast station trouble. Try another channel.Try running the
Automatic installation.
• Adjust the contrast and brightness settings.Try another smart picture setting.
• Check the v key on the remote control to make sure the correct signal
source is selected.
• Increase the VOLUME.
• Check that the television is not muted, press the ¬ key on the remote
control.
• When no signal is detected, the television automatically switches off the sound.
This is proper operation and does not indicate a malfunction.
• Check if your speaker configuration corresponds with the selections made in
the Speakers Setting, p. 10.
• No sound from the rear speakers or the centre speakers? Select an
appropriate Surround mode, according to the broadcasted sound signal or
adjust the volume (see Surround modes, p. 14)
• If you have attempted to hookup peripheral equipments, check the audio jack
connections.
• Check if the headphone is not plugged in.
• Check if the channel is broadcasting good quality surround.
• Adjust the contrast and brightness setting.Try another smart picture setting.
• Sometimes, poor picture quality occurs when having activated an S-VHS
camera or camcorder connected to the right side of your TV and another
device is connected to
AV1
one of the other equipments.
• Check the antenna connection.
• This may be caused by electrical interference (e.g. hairdryer, nearby neon lights,
etc.)
• Switch off the equipment.
• Switch off the television immediately and consult a qualified service personnel.
• Check whether the batteries are working. Replace if necessary.
• Clean the remote control sensor lens on the television.
• Operating range between television and the remote control should not be
more than 240".
• You can still use the M key and the -/+ keys at the top of your TV.
• Press the v key to be sure your remote control is in the TV mode.
:
or at the same time. In this case, switch off
AV2
Never attempt to repair a defective TV yourself
Check with your dealer or call a TV technician.
Before calling service
.
25