Problems Emerge During The Paper Cutting Processes; Remove Jammed Paper - Pioneer STEP-5e User Manual

STEP-5e User Manual

6.4 Problems Emerge During the Paper Cutting Processes

Problem description
Cutter jam, the movable
cutter cannot back
Insufficient cutting
Paper jam

6.5 Remove Jammed Paper

Warning:
Do not touch the thermal print head because it becomes very hot after printing.
If the cover can be opened, operate it according to the next steps.
1) Turn off the printer and press open cover button.
2) Remove jammed paper, reinstall the roll, and close the cover..
Probable reason
Cutter abrasion, insufficient
cutting
Worm gear and worm wheel
abrasion
Motor burnt
Paper scraps
Cutter edge abrasion, paper
too thick
Thermal printer head over
heat
Driving too fast
Wrong paper feeding position
replace the cutter
Replace the worm gear and worm wheel
Replace the motor
Clean the paper scraps on the transmission system
Replace the cutter
Reduce the density of printing
Reduce the printer speed to the limit of thermal printer head
Put the paper parallel with the paper mount and insert into the space
between platen roller and the thermal printer head
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Resolution