Troubleshooting; Printer Not Working; Led Indicator On The Control Panel And Beeper Alarm; Troubles Occur During Printing - Pioneer STEP-5e User Manual

STEP-5e User Manual

6 Troubleshooting

This chapter provides information on some common problems user may encounter and how to solve
them. If user runs into that is not listed here, please contact support team for further assistance.

6.1 Printer Not Working

Problem description
LED not light, printer not working

6.2 LED Indicator On The Control Panel and Beeper Alarm

Problem description
Paper LED always on
Error LED always on and beeper alarms
Paper Error LED always on and beeper alarms
Error LED blinks and beeper alarms

6.3 Troubles Occur During Printing

Problem description
Colored stripe in the paper
Blurred printing or spot
Paper Jam
Vertical print words missing
Probable reason
Printer No power
Printer not on
Circuit board broken
Probable reason
Paper near end
Printer Cover open
Paper end
Thermal print head overheated Turn the printer off and resume when it cools
overvoltage
Low-voltage
Probable reason
Paper near end
Incorrect roll paper installation
Unqualified roll paper
Dirty thermal head or print roller
Low print density
Paper strike
Dirty thermal head or print roller
Thermal head damaged
Page 23
Solution
Connecting the power supply
Turn on the printer
Contact with the dealer
Solution
The roll paper is near end. Install new paper
roll.
Close the printer cover
Reload the roll paper
Print with specified voltage
Print with specified voltage
Solution
Reinstall the roll paper
Check if the roll paper is installed
Use recommended thermal roll paper
Clean the thermal head or print roller
Increase the print density level
Open the printer cover, check the paper
path and remove jammed paper
Clean the thermal head or print roller
Contact your dealer for assistance