Troubleshooting - Vive DMD1001 User Manual

TROUBLESHOOTING

This section includes a list of error messages and frequently asked questions
for problems you may encounter with your blood pressure monitor. If the
products not operating as you think it should, check here before arranging
for servicing.
PROBLEM
No power
Low
batteries
Error
message
SYMPTOM CHECK THIS
Batteries are exhausted. Replace with new batteries
Display will not
Batteries are inserted
light up.
incorrectly.
AC adaptor is inserted
incorrectly.
Display is dim or
Batteries are low.
show
The cuff is not secure.
E 1 shows
The cuff is very tight.
E 2 shows
The pressure of the
E 3 shows
cuff is excess.
The monitor detected
motion,talking or the
E10 or E11
pluse is too poor
shows
while measuring.
The measurement
process does not detect
E20 shows
the pulse signal.
The treatment of the
E21 shows
measurement failed.
A calibration error
occurred (XX can be
some numeric
characters,such as 01,
EExx,shows on
02 and so on .
the display.
Insert the batteries
correctly
Insert the AC adaptor
tightly
Replace with new batteries
Refasten the cuff and then
measure again.
Readjust the cuff ,not too
loose or too tight and then
measure again.
Relax for a moment
and then measure again.
Relax for a
moment and then
measure again.
Loosen the clothing on the
arm and then measure
again
Relax for a moment and
then measure again.
Retake the measurement.
If the problem persists,
contact the retailer or our
customer service
department for further
assistance.Refer to the
warranty for contact
information and return
instructions.
15
REMEDY