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Troubleshooting
This section includes a list of error messages and frequently asked questions for problems you may encounter with your a-rival
HGBM01. If the products not operating as you think it should, check here before arranging for servicing.
PROBLEM
SYMPTOM
No power
Display is dim or will not light up.
Low batteries
shows
E 1 shows
E 2 shows
E 3 shows
E 10 or
E 11 shows
Error massage
E 20 shows
E 21 shows
EExx shows on the display.
+ L סShow on the display
CHECK THIS
Power is exhausted
Power is low.
Data communication has failed
The cuff is not secure.
The cuff is very tight.
The pressure of the cuff is excess.
The monitor detected motion while
measuring.
The measurement process does not
detect the pulse signal.
Measure incorrectly.
A calibration error occurred
REMEDY
Charge the power
Charge the power
Make sure that phone's Bluetooth is on or
within the distance range.
Refasten the cuff and then measure again.
Refasten the cuff and then measure again.
Relax for a moment and then measure again.
Movement can affect the measurement.
Relax for a moment and then measure again.
Loosen the clothing on the arm and then
measure again.
Relax for a moment and then measure again.
Retake the measurement. If the problem
persists, contact the retailer or our customer
service department for further assistance.
Refer to the warranty for contact information
and return instructions.
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