Troubleshooting - Jenn-Air JMC3415ES User Manual

Troubleshooting

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://jennair.custhelp.com.
In Canada, visit http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate. Has a household fuse blown or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Is the power supply unplugged? Plug into a grounded outlet.
Microwave oven will Is the door completely closed? Firmly close door.
not operate.
Is the electronic microwave oven control set correctly? See the "Microwave Oven Control" section.
Is the magnetron working properly? Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking
power. If water does not heat, call for service.
Microwave oven
This is normal and occurs when the transformer in the magnetron cycles on.
makes humming
noise.
Microwave oven
This is normal and will not affect performance.
door looks wavy.
Turntable will not Is the turntable properly in place? Make sure turntable is correct-side up and is sitting securely
operate. on the turntable support.
Is the turntable support operating properly? Remove turntable. Remove and clean turntable support and
rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable, then
restart microwave oven. If it still is not working, call for service. Do not operate the microwave oven without
turntable and turntable support working properly.
Turntable rotates This is normal and depends on motor rotation at beginning of cycle.
in both directions.
Display shows time Is the Timer in use? See "Timer" in the "Microwave Oven Control" section.
countdown, but is
not operating.
Tones are not Are tones disabled? See "Deactivating Tones" in the "Help" section.
sounding.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
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