Troubleshooting; Telephone Repair - Cortelco 5150 Owner's Instruction Manual

Advanced healthcare telephone

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Table Of Contents

Table of Contents

If you have any problems with your telephone service, determine if the problem is

with your telephone or the telephone lines BEFORE CALLING THE TELEPHONE

COMPANY. Always disconnect the telephone line and reconnect it before calling for

service. The telephone company may charge you for a service call if the problem is

caused by your telephone.

PHONE DOES NOT RING

Line cord is disconnected at telephone outlet or at telephone.

Phone is off hook. Press the On/Off button to hang up the telephone.

NO DIAL TONE

Wire is disconnected at telephone or at wall jack. Test the telephone in a different wall

jack. If it works, the first jack may be defective.

DO NOT ATTEMPT TO REPAIR THIS PRODUCT YOURSELF. Telephones

manufactured by CORTELCO must be returned to us for repair.

You can return your telephone to CORTELCO for repair or replacement in accordance

with our LIMITED WARRANTY.

CORTELCO warrants THIS PRODUCT against defects in material and workmanship

in accordance with our LIMITED WARRANTY. If your telephone is returned for

repair, include a copy of your sales receipt containing the date-of-purchase. DO NOT

INCLUDE THE ORIGINAL SALES RECEIPT.

If date-of-purchase is not included, the factory date printed on the label on the bottom of

your telephone will be used as the date-of-purchase. The factory date allows six months

for distribution and sale of this product.

If you return your telephone for repair, the warranty period is not extended. The original

date-of-purchase continues to apply to your warranty.

OUT-OF-WARRANTY REPAIR We will repair this product for a nominal fee

after the LIMITED WARRANTY has expired if you send it to us in a complete and

undamaged condition. The repaired unit will be shipped to you C.O.D., freight collect.

RETURN-FOR-REPAIR PACKAGING If you are returning a unit to us for repair,

package it carefully, preferably in the original carton. Be sure to include your return

address, a copy of the sales receipt showing date of purchase, and a note describing the

problem you have. Shipping must be prepaid. If the telephone is in warranty, it will be

repaired or replaced, at our option, at no cost to you, and it will be returned shipping

prepaid.

Ship your telephone (shipping prepaid) to: