Bang & Olufsen BeoSound Moment Installation Manual

Bang & Olufsen BeoSound Moment Installation Manual

One touch music player
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BeoSound Moment
Type 2980 – 2988
BeoSound Moment interface (Jukebox)
Type 2979, 2998
BeoSound Moment hub (SoundHeart)
Type 2997
Installation Guide
English - version 1.1
Version 1.0 - 2015-01-26

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Summary of Contents for Bang & Olufsen BeoSound Moment

  • Page 1 BeoSound Moment Type 2980 – 2988 BeoSound Moment interface (Jukebox) Type 2979, 2998 BeoSound Moment hub (SoundHeart) Type 2997 Installation Guide English - version 1.1 Version 1.0 - 2015-01-26...
  • Page 2 Output wise BeoSound Moment connects to wired loudspeakers via two Power Link cables and furthermore it connects up to 8 wireless speakers. For Wireless Power Link the BeoSound Moment works in the wireless 5 GHz U-NII band frequency spectrum. It is compliant with and will only work with all new Bang &...
  • Page 3 BeoSound Moment - what is it! Navigation in this guide BeoSound Moment - buttons and LED indicators When the guide is opened, it automatically opens in Full Screen Mode (can be left as desired - see below). This is primarily done to optimise the usability of BeoSound Moment connection panel screen reading.
  • Page 4 BeoSound Moment is not just at device to play your music collection, playlists or favourite radio channels, BeoSound Moment adds magic as it can play music from your collection in the mood you choose by the MoodWheel and by the help of this can add new tracks in the same mood if desired.
  • Page 5 Speaker At least one speaker must be connected to the BeoSound Moment. This can be speakers via a Power Link cable, speakers with Wireless Power Link communication (must be powered On and ready for being associated with (scanned)) or TV speakers.
  • Page 6 BeoSound Moment - Worth to know! BeoMusic App The BeoMusic App may be used as remote control with the BeoSound Moment. By this control of play lists, sources and favourite radio channels is possible. See how to use the BeoMusic App page The BeoMusic App is applied to the hand held device from Apple App Store or Google Play Store;...
  • Page 7 If the music played is not what you desire, then turn to the display side and select what you want to hear right now! This can be either from the MoodWheel or selecting a track or radio channel from the display. PatternPlay can be activated from the centre of the wooden circle, and when the BeoSound Moment is in standby it can be activated from the BeoRemote One.
  • Page 8 Mute button The BeoSound Moment hub (SoundHeart) has a Mute button in the front left side of the ledge of the BeoSound Moment hub (SoundHeart). This Mute button will only mute the sound, although it is still playing. The Mute LED is solid green when Mute is On.
  • Page 9 BeoSound Moment connection panel BeoSound Moment connection panel (rear side) ETHERNET Connects to a home router/switch using a LAN cable (Network Link Product cable) in stead of wireless connection to an Access Point. SPEAKERS Connects to speakers using Power Link Product cable.
  • Page 10 Green ..more than 50% of the battery capacity is left. Symbol indications - on display Error indications may be seen in the lower right corner of the display when the BeoSound Moment interface (Jukebox) is in entertainment mode as follows: .....
  • Page 11 Activates the auto detection mode Press Network button SoftAP mode The BeoSound Moment hub (SoundHeart) disconnect to the AP and acts as a SoftAP. page 51. Setting up to the home router/AP is required manually via the display Power button...
  • Page 12 Off after 5 s time-out All LEDs will stay orange during the factory reset activity Rebuild Rebuild is activated from the BeoSound Moment interface (Jukebox) by removing the Socket cover and activating Reset and press Rebuild Rebuild is used to wipe the database of the tracks, covers and moods and when activated a new build will be made; see page Settings regarding: language, time, date, music sources etc.
  • Page 13 Press and hold a thin pointy device (e.g. a paper clip) into the pin-hole next to the USB cover (marked SERVICE) of the BeoSound Moment hub (SoundHeart) for about 3 seconds which will reset (Power Off and Power On) the BeoSound Moment hub (SoundHeart).
  • Page 14: Led Indications

    Signal Time Comment Network module is booting White (slow flashing) 200 ms/200 ms Booting BeoSound Moment hub (SoundHeart) Network connected White (solid) Wired or wireless network connection is established and signal strength is strong Network not connected Orange (slow flashing)
  • Page 15 Scenarios supported Supported scenarios Stand alone BeoSound Moment in one room, streaming music to wireless/wired speakers. As as stand alone audio system with speakers connected directly either wired via Power Link or wirelessly via Wireless Power Link Tx. Sharing speakers with TV - Network Link Sharing speakers with the TV in same room.
  • Page 16 BeoSound Moment 12345678 ▼ Music A.AUX BeoSound Moment 12345678 ▼ Line-In N.RADIO Empty Empty ▼ N.MUSIC BeoSound Moment 12345678 ▼ Bluetooth Sources setup in the BeoSound Moment (i.e. Deezer, TuneIn, DLNA/NAS, Bluetooth, and Line-in) can be played in the ML products.
  • Page 17 Wireless speakers - reduced distance The BeoSound Moment hub (SoundHeart) is not equally sensitive in all directions regarding the wireless power link signals. Consequently this reduces the distance to placement of wireless speakers in certain directions. This is especially at each side, behind and below the BeoSound Moment hub (SoundHeart).
  • Page 18 Placement of BeoSound Moment Placement of BeoSound Moment The BeoSound Moment has a wireless 9 m / 30 ft power link transmitter with an omnidirectional transmission characteristic, although this can not be an ideal sphere. The transmitter and the receivers of the loudspeakers must have line-of-sight.
  • Page 19 First of all ensure that the BeoSound Moment hub (SoundHeart) is powered On - Power Status LED is solid green and also that the BeoSound Moment interface (Jukebox) is charged or placed in charging position on the BeoSound Moment hub (SoundHeart).
  • Page 20 First time setup Speakers The user can choose between wireless speakers, wired speakers or TV speakers during First time setup. Additional speaker set up can be done at any time after First time setup. One speaker type must be selected and for wired speakers at least one speaker must be connected. The user can go forth and back between the speaker types until a button is pressed.
  • Page 21 WMA format will be transcoded to the FLAC format on-the-fly. The transcoding function is set to On using the following path on BeoSound 5: SETTINGS > SERVICE SETTINGS > TRANSCODING. Select the MEDIA SERVER (NAS) symbol - and the BeoSound Moment will present a list of media servers if more than one, and select BeoSound 5/ BeoMaster 5 from the list.
  • Page 22 - Activate Click her to request the activation key. - Fill in the fields. Product type and Product serial is found on the label at the bottom of the BeoSound Moment hub (SoundHeart). - An activation key of 32 characters is presented and must be √...
  • Page 23 Note, this is a users choice. Press � to complete. Select the type of cover art you would like BeoSound Moment to display by tapping one of the pictures. SW update - Automatic software update - read information for details.
  • Page 24 Web based sources The Web-based services like Deezer and TuneIn are supported by the BeoSound Moment. If the owner of a BeoSound Moment has a Spotify account, it is possible to copy and convert play lists from Spotify to Deezer; see...
  • Page 25 A TuneIn account is provided by a subscription free of charge. When creating the account, the user name (e-mail address) and password is also to be used in the BeoSound Moment setup. How to get an account (user name and password) Using a computer and: - Browse for “TuneIn”...
  • Page 26 Note. Only one Media Server (NAS) can be chosen. Bluetooth streaming Any hand held device that has access to music content and has a bluetooth radio can play the content via the BeoSound Moment when the music is streamed to the BeoSound Moment hub (SoundHeart).
  • Page 27 The BeoSound Moment will also play when the display is touched or when the Socket cover is removed and the display is swiped. Power time-out The BeoSound Moment will be set to standby after the period set in SoundHeart idle time-out is passed after being muted (or it has not been playing).
  • Page 28 Note: The BeoSound Moment interface (Jukebox) is communicating with the BeoSound Moment hub (SoundHeart) through the home router/AP. As long as the BeoSound Moment interface (Jukebox) is within the reach of the home router/AP it can be used for operating the BeoSound Moment.
  • Page 29 Operating the BeoSound Moment Remote controls BeoRemote One A BeoRemote One can be used with the functions as follows: - MUSIC (button) Use navigation keys to display programmed sources. - MUSIC > RADIO plays last played radio station. If unavailable, the first radio station in the favourite list will play.
  • Page 30 Operating the BeoSound Moment Beo4 A Bang & Olufsen remote can be used with the functions as follows: - RADIO plays last played radio station. If unavailable, the first radio station in the favourite list will play. - RADIO > n (n = a number button) plays the n' radio station in the favorit list.
  • Page 31 .BeoMusic App Playing via BeoSound Moment connected speakers Play / Pause BeoSound Moment 24234567 Previous Next - Volume wheel Adjust volume up or down Playing via BeoSound Moment using TV speakers Mute BeoSound Moment 24234567 Previous Next Volume + Volume −...
  • Page 32 Operating the BeoSound Moment Display side of BeoSound Moment interface (Jukebox) The display side of the BeoSound Moment interface (Jukebox) is used to select the desired track or channel to play. Swipe left for next and right for previous track.
  • Page 33 The name of the product is shown and the Serial Number of the product is given. Note that this number os also stated on the product label in the bottom of the product. The BeoSound Moment interface (Jukebox) has its own Serial Number printed on a label inside the tablet.
  • Page 34 A prerequisite to this is, that Submit the BeoSound Moment has access to the Internet via the home router/AP. Important: Remember to report serial number of the BeoSound Moment interface (Jukebox) and the BeoSound Moment hub (SoundHeart) and time of the event. See page 33...
  • Page 35 In the following setups, it may be relevant to set automatic update to Off: - Hotels; - Retailers; - Home Automation setup; and - test environments, as if an update takes place either in BeoSound Moment or in another network link product all other network link products will then ask if they should also be updated.
  • Page 36 Press Enter Deezer credentials and an instruction about entering account credentials is displayed. When an e-mail address is shown in the Email field, an account is related to the BeoSound Moment. To create or change an account do the following: - Tap in the Email field and a virtual keyboard is shown and used to enter the e-mail address for the Deezer account.
  • Page 37 Settings DLNA Force Check for new content As described in the information text content of a DLNA device can be checked by the BeoSound Moment by pressing Force check for new content. Select music storage If no DLNA device is related to the BeoSound Moment and it is desired to relate a NAS, do the following: - Press Select music storage.
  • Page 38 - After a while press the button a second time. Confirm Note: A home router/AP where the SSID is made hidden, can not be reached by the BeoSound Moment. Advanced settings Use DHCP If DHCP shall be used in the home router/AP this can be chosen by pressing (default setting).
  • Page 39 If other speakers (L and R) are connected using Power Link cable only one speaker is connected to a PL socket of the BeoSound Moment hub (SoundHeart), and the two speakers are daisy chained by Power Link cable.
  • Page 40 TV speakers may be chosen as the speakers used with the BeoSound Moment in the first time setup. In this case the setting will be set to On. If TV speakers are set to Off, it can be decided to choose to use the TV speakers by pressing on On.
  • Page 41 Read information. Default volume The volume level the BeoSound Moment starts playing at when switched on. Default level is 20 and the range is from 0 to 90. Maximum volume The maximum level the BeoSound Moment is allowed to play; read information. Default level is Maximum (level 90) and the possible choices are: Maximum (level 90), Loud (level 80), Medium (level 70), Quiet (level 60).
  • Page 42 Settings General Date and time Automatic date and time Automatic date and time is per default set to On. Can be set to Off. Read information for more details. Time zone Time zone is set to Automatic and synchronized via the Internet. When a specific time zone is desired to be set, any adjustment referring to UTC is possible.
  • Page 43 30 min. SoundHeart playing time-out Default set to . Read instructions. Setting control if BeoSound Moment plays endlessly or stops after 24 hours. Automatic brightness adjustment Adjustment of the light/contrast on the display. Can be set to as desired. Default set to that is recommended.
  • Page 44 Rebuild See also page 12. Settings regarding: language, time, date, music sources etc. are not affected. Factory reset Pressing will set the BeoSound Moment back to factory settings, and will start the first-time setup. Reset See also page...
  • Page 45 Connection problem when moved to new location When a BeoSound Moment is moved to a new location, and where the router/AP is new, a yellow symbol is present in the lower right corner of the display. Press the symbol on the display, and follow instructions.
  • Page 46 - The touch frequency on the BeoSound Moment interface (Jukebox) can be changed to another frequency; see the Service Manual BeoSound Moment, page 2.11. - The BeoSound Moment hub (SoundHeart) can be connected to the ground wire in the mains wall outlet, conditional the installation provides such. See Grounding Cabinet...
  • Page 47 Incorrect product chosen in Network Link During 'First time setup' the BeoSound Moment will connect with the first Network Link product that announces itself (in case of more products in the network: TV (Network Link), BeoLink Converter NL/ML or even BeoPlay A9 etc.).
  • Page 48 TV speakers If more TVs are present in the home installation, only one of these can play the BeoSound Moment as source. As it is possible in the TV to select BeoSound Moment as source, and when this takes place in another TV than the first one that has been used in such a way, the recent TV will play the BeoSound Moment source, and the BeoSound Moment will show this latest TV in the Sound >...
  • Page 49 BeoMusic App - QR code The QR code is scanned in the display of the BeoSound Moment interface (Jukebox) for the BeoMusic App home page, from which the BeoMusic APP can be downloaded to the hand held device is shown. Activate the link for the home page, and download the App.
  • Page 50 Locate If speaker type is chosen to Line the volume cannot be controlled dynamically by the BeoSound Moment interface (Jukebox). Instead volume is set to a fixed level.
  • Page 51 First it will search for an AP on a home router and if found it will inform the BeoSound Moment hub (SoundHeart) about SSID and password. If home router/AP is not found it will search for a SoftAP, as the BeoSound Moment hub (SoundHeart) will act as a SoftAP in case it has not connected to a home router/AP.
  • Page 52 Nice to know Grounding cabinet As the design of the power supply for the BeoSound Moment is made so that the cabinet has a floating ground, it might feel tickling when touched. This is absolutely harmless. Despite this, some customers will not like or accept such experience.
  • Page 53 ServiceTool Use - connect to SoundHeart Use of ServiceTool The ServiceTool is primarily used with service and repair situations, when replacing the Main Processor board of the BeoSound Moment hub (SoundHeart) and replacing the Wireless Power Link Tx board. The ServiceTool is also used when the BeoSound Moment interface (Jukebox) is replaced.
  • Page 54 - Enter BeoSound Moment interface (Jukebox) into production mode by: 1 Move the BeoSound Moment interface (Jukebox) away from charging on the BeoSound Moment hub (SoundHeart). 2 Tap 4 times on centre of the aluminium touch wheel and then tap on upper right corner of the display within 3 seconds: display will turn blank.
  • Page 55 ServiceTool - SoundHeart functions ServiceTool functions - SoundHeart System Info This subpage provides instructions and tools to establish connection from the ServiceTool to the BeoSound Moment hub (SoundHeart). page - Product Information is organized under the three tabs: - Information covers product ID information.
  • Page 56 ServiceTool - SoundHeart functions - Press to start updating the serial number as follows: Write - In the entry field, that will be shown, enter the serial number of the replaced (old) PCB01.2, Main Processor (read from the label - 8 digits).
  • Page 57 The later two are guided by the ServiceTool; see the following. Via BeoSound Moment interface (Jukebox) The easiest way to update SW is by using the menu on BeoSound Moment interface (Jukebox) as follows: - Remove Socket cover. - Select Software update.
  • Page 58 - Power Off the BeoSound Moment and ensure the BeoSound Moment hub (SoundHeart) is turned Off. - Insert the USB memory stick into the SERVICE USB socket in the bottom of the BeoSound Moment hub (SoundHeart). - Press and hold the Power On/Off button for 10 seconds to start the update process.
  • Page 59 Serial number setting When the Module 999 of the BeoSound Moment interface (Jukebox) is replace by a new one, the new one comes with the serial number 00000000 that must be replaced with the serial number of the replaced (old) Module 999 (8 digits printed on label).
  • Page 60 - If any of the other functions should be used, continue doing this, else on the press on the BeoSound Moment interface (Jukebox) production mode display by which BeoSound Moment interface Exit Production Mode (Jukebox) returns to entertainment mode - which will take a while.
  • Page 61 5 GHz channels not used by Bang & Olufsen products * Consisting of Type numbers: 2998 (BeoSound Moment interface (Jukebox) and 2997 (BeoSound Moment hub (SoundHeart) ** Consisting of Type numbers: 2979 (BeoSound Moment interface (Jukebox) and 2997 (BeoSound Moment hub (SoundHeart) Due to national regulations channels and channel patterns can not be chosen manually.
  • Page 62 Distance between 5 GHz transmitters Distance between 5 GHz transmitters The number of 5 GHz transmitter systems in the near surroundings has impact on the stability as each transmitter occupies bandwidth and therefore in dense signal areas influence each other. To obtain the most stable wireless transmission, Bang & Olufsen has made a number of recommendations for the setup of transmitter systems.
  • Page 63 Site survey (Wi-Spy) Site survey (Wi-Spy) Usually wireless speaker connections should not lead to problems. The WPL Tx module is able to find unused channels in the 5 GHz band, and makes a map of unused channels in case the present channel in use becomes occupied by another transmission system. In such case moving to an alternative channel happens seamlessly.
  • Page 64 Site survey (Wi-Spy) Colouring by Density Full 5GHz band Wi-Fi- Channels Display selected networks Channel No.s set check mark...
  • Page 65 Connection specifications Connection specifications ~ 100 - 240 V, 50/60Hz C8 socket - Mains inlet - To see the different types of mains leads, see exploded view in the Retail Ordering System Live Neutral SERVICE USB-A (2.0) +5 VDC ±5%, 0 to 500 mA; used for SW update Pin 1 +5 V (V Bus) Pin 2...
  • Page 66 Grounding cabinet ......52 MAC address ........33 MAC addresses ........47 BeoSound Essence Remote ....45 Master Link BeoSound Moment Date and time ........42 Home router/AP ......5, 19 - scenario ........16 - Display side ........32 Debug logging ........
  • Page 67 Placement - on line-in ........41 Moved - to new location ..... 45 - setup ........... 39 - BeoSound Moment ...... 18 - signal to speakers ......18 Move to other wireless network ..51 Subwoofers ........20 Play/Pause button ....... 28 Serial Number ........
  • Page 68 Index Wireless - connection lost ......10 - quality .......... 34 Wireless icon ........10 Wireless Network button ....11 Wireless Speaker button ..... 11 Wireless Speaker LED indications ..14 Wireless speakers - reduced distance ......17 - setup ........... 39 Wi-Spy ..........
  • Page 70 BeoSound Moment - what is it! BeoSound Moment - What is it! ............4 BeoSound Moment - buttons and LED indicators BeoSound Moment - buttons and LED indicators ......8 BeoSound Moment connection panel BeoSound Moment connection panel (rear side) ....... 9 Display indicators Display indications ................

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