Troubleshooting - Sony KV-21XE40B Service Manual

Trinitron color tv
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Audio Menu
Selecting Stereo or Bilingual Programs (MTS)
KV-20S40, 20S41 only
The Multichannel TV Sound (MTS) feature allows you to enjoy
Stereo Sound (STEREO), Second Audio Programs (SAP), or
Monaural Sound (MONO) when available.
1
Press MENU and select the AUDIO
menu.
2
Move the cursor to MTS and
AUDIO
press SELECT.
MTS: STEREO
Ł
MENU
Move
Select
Exit
MENU
3
Press V or v to select STEREO, SAP, or MONO and press
SELECT.
Choose
To
STEREO
Listen to stereo sound.
SAP
Listen to bilingual and other programs.
MONO
Reduce noise during poor stereo broadcasts.
For Direct MTS Access
Press MTS repeatedly to cycle through the MTS options.
Note
• If your TV does not have sound, try changing your MTS setting.
14

Troubleshooting

If you are having a problem with your TV, try the suggestions
below. If the problem persists, contact your nearest Sony
dealer.
Problem
Suggestion
No picture, no
• Make sure the power cord is connected.
sound
• If a red light keeps flashing on the front of your
TV, for more than a few minutes, call your local
service center.
• Check the TV/VIDEO setting: when watching
TV, set to TV; when watching video tapes, set
to VIDEO (page 9).
• Make sure the batteries have been inserted
correctly into the remote control.
• Try another channel. It could be station trouble.
Poor or no picture, • Adjust PICTURE in the VIDEO menu (page 13).
good sound
• Adjust BRIGHTNESS in the VIDEO menu
(page 13).
• Check the antenna and/or cable connections
(page 3).
Good picture,
• Press MUTING so that MUTING disappears
no sound
from the screen (page 9).
• Check your AUDIO settings. Your TV may be
set to SAP (page 14).
No color
• Adjust COLOR in the VIDEO menu (page 13).
• Make sure that a black and white program is
not being broadcast.
Only snow
• Check the CABLE setting in the SET UP menu
appears on
(page 8).
the screen
• Check the antenna and/or cable connections
(page 3).
• Make sure the channel selected is currently
broadcasting.
Dotted lines
• Adjust the antenna.
or stripes
• Move the TV away from other electronic
equipment. Some electronic equipment can
create electrical noise, which can interfere with
TV reception.
Double images
• Check your outdoor antenna or call your cable
or ghosts
service.
Cannot receive
• Make sure CABLE is set to OFF in the SET UP
higher number
menu (page 8).
channels (UHF)
• Use AUTO PROGRAM to add channels that
when using an
are not presently in the memory (page 7).
antenna
Cable stations
• Make sure CABLE is set to ON in the SET UP
don't seem to
menu (page 8).
work
• Use AUTO PROGRAM to add channels that
are not presently in the memory (page 7).
Remote control
• Batteries could be weak. Replace them (page 5).
does not operate
• Move the TV 3–4 feet away from fluorescent
lights.
The TV needs
• Clean the TV with a soft dry cloth. Never use
to be cleaned
strong solvents such as thinner or benzine,
which might damage the finish of the cabinet.
The TV is fixed
• Try turning CHANNEL FIX off (page 11).
to one channel
• Use AUTO PROGRAM to add receivable
channels that are not presently in the TV
memory (page 7).
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Direct Response Center at 1-800-222-SONY (7669).
15

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