Faq - Ventus WT816 Manual

6 FAQ

1. Why the search tool doesn't search to camera after the network cable connected?
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Confirm whether the cable of camera or power supply is loose connection.
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Confirm whether the camera and PC is in the same LAN network.
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Confirm whether the gateway of camera and PC is in the same network.
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Confirm whether the firewall on the PC side and Anti-virus software forbid the search tool of "BROADCAST", so i suggest to exit the
firewall and antivirus software, then startup the search tool.
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Please reduce the system user right if you failed search in the Win 7 & 8 system, then open the software to search.

Confirm whether the camera IP address with other device IP address is in conflict, such as computer, typewriter etc.
2.What should do if forget password?
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If you forget the password, I suggest you restore factory defaults, you can press camera button on the bottom by 10 seconds (some
models have a resume button next to the power outlet by 10 seconds), then the device will reset restore factory settings.
3.Why are no images appear in the browser?
Please check:

Whether successful download and install the OCX plug-in;
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Whether the OCX controls are not loaded, so need to load plug-in;
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Whether it because of the web browsing record ? so need to "Delete Browsing History" .
4. Camera can't connect wireless?
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Confirm whether the camera's wireless configuration information is correct, your password, verify mode is consistent with the router?
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Whether the camera and wireless router is too far away?
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Whether the SSID of the router is set to Chinese? I suggest to change to the English characters or numbers to configure wireless devices;
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Confirm the wireless band, because the camera only support 2.4Ghz WIFI band.
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Whether the wireless password with special characters ?
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Check whether the router opens the wireless MAC address filtering.
5.Why can't I hear sound from the camera around when I open the language features?
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Please check whether your computer can play sound?
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If you used external headset in your computer, please make sure the headset sound opened and enough loud.
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Make sure that you already click on the headset button of the software interface.
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Whether the network is smooth or not?
6.Why they can't hear me talking when I opened the intercom function?
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Check whether the microphone is open;
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Ensure click open the microphone button in the software interface;
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Whether the network is smooth;
7.How to calculate the storage capacity of video?
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Video storage capacity calculated as follows:
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Volume = Bit rate /8x60 seconds x 60 minutes x 24 hours;
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WT813 / WT816