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If You Have Problems
Please visit our service and support page at www.gamry.com/service-support/. This page contains information
on installation, software updates, and training. It also contains links to the latest available documentation. If
you are unable to locate the information you need from our website, you can contact us via email using the link
provided on our website. Alternatively, you can contact us one of the following ways:
Internet
Telephone
Please have your instrument model and serial numbers available, as well as any applicable software and
firmware revisions.
If you have problems in installation or use of a system containing a Reference 3000, it would be helpful if you
called from a phone next to your computer, where you can type and read the screen while talking to us.
We will be happy to provide a reasonable level of free support for registered users of the Reference 3000
Potentiostat/Galvanostat/ZRA. Reasonable support includes telephone assistance covering the normal
installation, use and simple customization of a computerized system containing a Reference 3000 connected to
a Windows compatible computer.
A service contract that extends both the hardware warranty and software update period is available at an
additional charge. Software updates do not include software enhancements offered to our customers at
additional cost.
Enhancements to the Reference 3000 and Gamry's standard applications software that require significant
engineering time on our part can be performed on a contract basis. Contact us with your requirements.
www.gamry.com/service-support/
(215) 682-9330 9:00 AM - 5:00 PM US Eastern Standard Time
(877) 367-4267 Toll Free US & Canada Only
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