Primo Water 900161 Troubleshooting Manual

Troubleshooting Guide for Dispenser Model #900161
Q. The cold water is room temperature.
A. There is a cold water thermostat control mounted to the back of the majority of our
appliances. Simply unplug the power cord of the appliance. Pull the appliance away
from the wall so you have free access to the back. Do not remove anything from the
appliance; simply locate the dial which resembles a gold/brass-colored flathead
screw in the area of the black condenser coil grill. Use a flat screwdriver to adjust
the dial clockwise to cool the water. Do Not adjust this piece more than ¼ turn.
Turning the control too much will cause water to freeze in the appliance's reservoir
and may lead to other issues.
Q. Water leaks from the tap.
A. A mineral build up occurs within the tap over time. Water drips from the tap as a
result. Follow the cleaning instructions below to resolve the issue. Click here to view
the cleaning video.
Time Required: 30 minutes.
Need: (1) tablespoon regular bleach
(1) gallon hot tap water
(1) two gallon bucket
1. Unplug the dispenser and move it away from the wall.
2. Remove bottle and receptacle.
3. Drain all remaining water from the cold reservoir then empty the hot
reservoir by opening the drain plug.
4. Open the drain plug in the back to empty the hot reservoir as pictured
below.
5. Replace the plug and cap.
6. Pour the bleach and water into the reservoir and wait ten minutes.
7. Dispense the solution from the hot tap, then dispense from the cold tap.