Troubleshooting; Customer Service - Bosch HCP30E51UC Use And Care Manual

Troubleshooting
You can often easily eliminate problems that may occur
on your own. Before calling customer service, take into
account the following information.
WARNING
RISK OF ELECTRIC SHOCK
Improper repairs are dangerous. Only an after-sales
technician trained by us may perform repairs and
may replace damaged connecting leads. Remove
the mains plug or deactivate the fuse in the fuse box
if the appliance is defective. Call after-sales service.
NB! Use only bulbs of the same type and the same
power (see also lamp socket or rating plate).
Changing the fluorescent lamp
1. Allow the lamp to cool.
2. Loosen the screw that fastens the lamp cover.
3. Remove the lamp cover.
Disruption Possible Solution
cause
Appliance is Power outage
not working
Fuse
defective
Lighting not Bulbs
working, defective.
Changing bulbs
_, WARNING
Check whether other
kitchen appliances are
working
Check in the fuse box
whether the fuse for the
appliance is in working
order
Replace bulbs, see
chapter "Replace Bulbs."
RISK OF ELECTRIC SHOCK
When changing the bulbs, the bulb socket contacts
are live. Before replacing the bulb, unplug the
appliance or switch off the circuit breaker in the fuse
box.
4. Pull out the bulb and replace with a bulb of the same
type.
5. Replace the lamp cover and screw it on tightly.
6. Insert appliance plug or switch on fuse again.
Replace the bulb with one of the same type:
Voltage: 120 V
Max. power: 13 W
Connector: GX24
Customer service
Our customer service department is there for you if your
appliance requires repair. We'll always find a suitable
solution, also to avoid unnecessary technician visits.
When calling, please give the Product Number (P-No.)
and the Serial Number (S-No.) so that we can offer you
the most competent service. The identification plate
listing the numbers can be found inside of the appliance
(remove metal grease filter to find it).
So that you don't have to search for them when you need
them, you can enter your appliance information and the
customer service number here.
P-No.S -No.
Customer service_
Please note that a visit from a customer service
technician in the event of incorrect operation is not free
of charge, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
US 800 944 2904
toll-free
You can rely on the manufacturer's expertise. Rest
assured that the repair will be handled by trained service
technicians who have the original replacement parts for
your appliance.
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