KitchenAid JB36SEFXLB00 Service Pointer page 2

4. If the gap is still uneven, remove the four freezer basket screws, the basket, and the freezer drawer to access the drawer rails.
See figure 4.
5. If the rail screws are tight, and the gap is still uneven after replacing the freezer drawer and basket, order metal shim part
number W10123657, to be installed under the rail on the side of the drawer that needs to be raised. A maximum of two shims
can be added if necessary. See figure 5.
6. To install shim(s), remove the four screws securing the rail to the cabinet.
See figure 6. Slide the shim under the rail; reinstall and tighten the screws.
7. Replace the freezer basket and freezer drawer. Check that the drawer gasket is
sealing completely and verify that the basket is activating the freezer light switch.
Eight Rail Screws
Figure 4
1.5mm
Metal Shim
Figure 5
Four Rail Screws
Figure 6