Frequently Asked Questions - Brookstone BIG BLUE STUDIO Manual

FREQUENTLY ASKED QUESTIONS

Why doesn't the Big Blue Studio automatically show as a device in the Google
Home app?
It may take several minutes for the Big Blue Studio to appear as a device in the
Google Home app.
Ensure the Big Blue Studio is in range of your Wi-Fi network.
Ensure Bluetooth is enabled on your device. During set up, the Google Home
app needs to access your device using Bluetooth.
Restart Big Blue Studio by powering off and then on.
Reset Big Blue Studio (please refer to page 15 for reset instructions).
Why won't audio play through the speaker in Wi-Fi mode?
Ensure the Big Blue Studio has been selected from the Cast menu in the
Chromecast-enabled app.
Ensure the Big Blue Studio is in range of your Wi-Fi network.
Restart Big Blue Studio by powering off and then on.
Check Big Blue Studio or your device's volume level.
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Why isn't there a Cast button in the app from which I would like to stream audio?
Ensure the Big Blue Studio has been set up using the Google Home app
(please refer to page 8 for set up instructions).
Confirm the app you would like to stream music from is enabled with Chromecast
built-in.
Confirm the Wi-Fi network enabled on your device is the same Wi-Fi network that
was used when the Big Blue Studio was set up using the Google Home app.
Confirm the Wi-Fi network used during set up with the Google Home app has all
network privileges enabled. For example, a "guest network" on a router may not
have all network privileges enabled.
Refresh the Chromecast-enabled enabled app.
Why doesn't the Big Blue Studio appear as an available connection when I tap the
Cast button in the app from which I would like to stream audio?
Ensure the Big Blue Studio has been set up using the Google Home app
(please refer to page 8 for set up instructions).
Verify the Big Blue Studio appears as a device in Google Home app device list.
The Big Blue Studio will stream audio from audio or music Chromecast-enabled
apps, it may not stream audio from some video apps.
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