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Troubleshooting
Problem
The LED indicator does not glow.
No picture or sound.
Changes in the settings have not
taken effect.
The remote control is not working.
File Extensions Supported by the Media Browse
Media
Extension
Picture
jpeg, jpg, jpe, jfif
Video
ts, avi, mp4, wmv, mkv
Audio
mp3
Subtitle
srt, sub
Possible Reasons
Power Adaptor is not connected
or low power is disabled.
No signal or weak signal.
The set top box was unplugged
without first switching to standby
mode.
• The set top box is in standby.
• Remote control is out of range.
• Batteries are exhausted.
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What To Do
Check if the AC adaptor is plugged
into the power socket and STB is
in low power standby mode. Low
power setting can be modified
under configuration menu.
Make sure that the box is in
standby mode before unplugging
it from the mains.
• Press the STANDBY button.
• Check that the remote control
range is clear.
• Replace the batteries with new
ones.
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