1. Manuals
  2. Brands
  3. Hypermedia Manuals
  4. Gateway
  5. HG-4000
  6. Product manual

Hypermedia HG-4000 Product Manual

3u and 6u cellular / voip
Hide thumbs
Table of Contents

Advertisement

Quick Links

Hypermedia HG-4000
Product Manual
3U and 6U Cellular / VoIP Gateways
Release 5.3 (October 2013)

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the HG-4000 and is the answer not in the manual?

Questions and answers

Related Manuals for Hypermedia HG-4000

Summary of Contents for Hypermedia HG-4000

  • Page 1 Hypermedia HG-4000 Product Manual 3U and 6U Cellular / VoIP Gateways Release 5.3 (October 2013)
  • Page 2 No part of this document may be reproduced, transmitted or copied in any form or by any means- graphic, electronic, or mechanical, including photocopying, typing or information retrieval systems- without the express written permission of Hypermedia Systems Ltd. Hypermedia Systems Ltd.
  • Page 3 Hypermedia Systems Ltd. shall, at its sole discretion, either repair the PRODUCT or replace it with a product of the same functionally. Replacement products may be refurbished or contain refurbished materials. If Hypermedia Systems Ltd.
  • Page 4 CFR 52.227-19, as applicable. AMENDMENTS. Hypermedia Systems Ltd. may amend these terms and conditions at any time by posting a notice on one or more of its websites. Your continued use of the PRODUCT shall constitute your acceptance of such amended terms.

  • Page 5: Table Of Contents

    Hypermedia System Table of Contents Table of Contents Before You Begin ............x Hardware and Installation ........1 1.1 Overview ..................2 1.1.1 Contents of Package ..................2 1.2 Safety Information ................ 3 1.3 System Components ..............4 1.4 Typical Board Configurations............5 1.4.1 Standard Series ....................
  • Page 6 3.12 Call Counter Steps ..............52 3.13 CLI Blocking ................53 3.14 Call Limits ................... 54 3.15 Cell Selection ................55 3.16 Settings ..................57 3.17 Network Parameters ..............58 3.18 USSD SIM Balance ..............59 3.19 Monitoring Cellular Cards ............60 Hypermedia Systems Ltd.
  • Page 7 Hypermedia System Table of Contents 3.19.1 All Cells ....................... 60 3.19.2 Reception ....................61 3.19.3 Status ......................62 Configuring the VoIP Card ......... 63 4.1 VoIP Media Connection .............. 64 4.1.1 Associating/Linking VoIP Channels ..............64 4.1.2 Unlinking VoIP Allocations ................66 4.2 VoIP Settings ................
  • Page 8 6.2.1 Switch SIM per Slot ..................112 6.2.2 Switch SIM per System ................114 6.2.3 Reset SIM Counter ..................115 6.2.4 Set Multi SIM ....................117 6.2.5 VoIP Channels ..................... 119 6.2.6 Manual Command ..................120 Hypermedia Systems Ltd. viii...
  • Page 9 7.1.2 Log Console ....................125 7.1.3 Decoding Logs ..................... 126 7.1.4 Service Console ................... 134 7.2 Hypermedia Gateway Server List ..........135 7.2.1 Adding a New Server..................135 7.2.2 Accessing Other Tools via the Server List ............ 136 Troubleshooting..........137...

  • Page 10: Before You Begin

    Danger: Information given in a message labeled ―danger‖ warns of possible hazard to personnel and extreme hazard to the System. Notice Information given in this document is subject to change without any notice. Hypermedia Systems Ltd.

  • Page 11: Hardware And Installation

    Hardware and Installation Hardware and Installation Note: Hardware and installation vary depending upon the features included with the Hypermedia Gateway system. Skip the sections that do not apply to your system. This chapter contains:  Contents of Package (section ‎...

  • Page 12: Overview

    The Hypermedia Gateway unit is a 19" x 6U or 19" x 3U rack-mountable box that connects to the local PBX or network via a PRI card or VoIP card. It also connects to the cellular network via up to 8 cellular cards, each card with 4 modules of cellular channels.

  • Page 13: Safety Information

    Installation, service, and maintenance of the Hypermedia Gateway should be done by qualified technicians only.  Do not connect the Hypermedia Gateway to any power source other than the indicated nominal source.  The power supply cord must be connected to a socket with a valid ground. This equipment should only be used in buildings with proper safety ground.

  • Page 14: System Components

    Heavy-Duty — based on a PC board and is designed for the VoIP call operator.  The Hypermedia Gateway is a 19" × 6U or 19" × 3U rack-mount unit that connects to the local PBX or network. The system enables any combination of connectivity between its PRI and cellular interfaces (VoIP and BRI are optional).

  • Page 15: Typical Board Configurations

    Hypermedia System Hardware and Installation 1.4 Typical Board Configurations The placement of the HG-4000 boards varies according to the product series. The names and function of the boards is described in the following Table 1. Table 1. HG-4000 Boards and Function...

  • Page 16: Standard Series

    Power Supply Figure 1. 3U Standard Gateway (up to 12 ports) 1.4.1.2 6U Standard Gateway, up to 32 ports, SIP CG Boards Router Board Power Supply HBN Board Figure 2. 6U Standard Gateway (up to 32 ports) Hypermedia Systems Ltd.

  • Page 17: Heavy-Duty Series

    Hypermedia System Hardware and Installation 1.4.2 Heavy-Duty Series 1.4.2.1 6U Heavy-Duty, 32 ports – PC + MC, SIP or H.323 CG Boards Router Board Power Supply MC Board PC Board Figure 3. 6U Heavy-Duty (32 ports) 1.4.2.2 6U Heavy-Duty, up to 32 ports – PC +SU, SIP or H.323...
  • Page 18 Hardware and Installation Typical Board Configurations 1.4.2.3 6U Heavy-Duty, expandable up to 72 ports – PC+MG, SIP or H.323 CG Boards Router Board Power Supply PC Card MG Board Figure 5. Heavy-Duty (expandable up to72 ports) Hypermedia Systems Ltd.

  • Page 19: Installation

    Gateway system. Skip the sections that do not apply to your system. 1.5.1 Pre-Installation Preparations 1. Install the Hypermedia Gateway in a 19‖ rack. Depending upon the physical configuration, the unit requires a height of either 3U or 6U. In addition, we recommend: the following ...

  • Page 20: Cable Connections

    There are two types of connections:  Standard Gateway – Hybrid based (HBN, HBS, HBD)  Heavy-Duty Gateway – PC Based (MC, MG+SU) 1.6.1 Standard Gateway - Hybrid Based (HBN, HBS and HBD) Figure 6. HG4000 - HBN Connection Settings Hypermedia Systems Ltd.
  • Page 21 Hypermedia System Hardware and Installation Figure 7. HG-4100 - HBS Connection Settings Release 5.3 (October 2013)
  • Page 22 Hardware and Installation Cable Connections Figure 8. HG-4200 - HBD Connection Settings Hypermedia Systems Ltd.

  • Page 23: Heavy-Duty Gateway - Pc Based (Mc, Mg+Su)

    Hypermedia System Hardware and Installation 1.6.2 Heavy-Duty Gateway – PC Based (MC, MG+SU) Figure 9. HG-4000 – PC-MC Connection Settings Release 5.3 (October 2013)
  • Page 24 Hardware and Installation Cable Connections Figure 10. HG-4000 – PC-SU+MG Connection Settings Hypermedia Systems Ltd.
  • Page 25 Hypermedia System Hardware and Installation Figure 11. HG-4000 – PC + MG Connection Settings Release 5.3 (October 2013)

  • Page 26: Router Settings - Ro 1.X

    1.6.3 Router Settings – RO 1.X The RO 1.X board is an Ethernet Broadband Router with NAT network address translation technology. It enables the Hypermedia Gateway to connect to a public IP and to operate behind firewalls equipped with Network Address Translation (NAT).
  • Page 27 Hypermedia System Hardware and Installation 4. Click on . The following screen appears. Manual Internet Connection Setup 5. Fill in the Public IP address information provided by your ISP. 6. Fill in the Subnet Mask, ISP Gateway address and Primary DNS address (optional).
  • Page 28 2. After the connection is established, the logon screen appears. To log in as an administrator, enter the username ― ‖ and the password ― ". admin hypergateway 3. Click the Log In button. The Setup Wizard screen appears. Hypermedia Systems Ltd.
  • Page 29 Hypermedia System Hardware and Installation 4. Click on . The following page appears. Manual Internet Connection Setup 5. Fill in the Public IP address information provided by your ISP. 6. Fill in the Subnet Mask, ISP Gateway address and Primary DNS address (optional).

  • Page 30: Inserting The Sim Cards And Antennas

    If more than four cellular channels are used, insert the additional required SIM cards into the CG board‘s multi-SIM extender: Pull out the CG board. Multi-SIM Extender Antenna Socket Figure 14. CG Card with a 12 Multi-SIM Extender Hypermedia Systems Ltd.

  • Page 31: Inserting The Sd Card (Standard Gateway)

    1.7.1 Inserting the SD Card (Standard Gateway) The Gateway saves Call Detail Records (CDRs) on a Secure Digital (SD) flash memory card that is supplied by Hypermedia. If CDRs are required, the SD card should be inserted. Insert the SD card into the SD port of the HBN/HBS/HBD card.

  • Page 32: Powering Up And Leds

    For SU Board Status LEDs, see Table 5  For MG Board Status LEDs, see Table 6  For Cellular Card Green SIM LEDs, see Table 7  For RO 1.X Board Status LEDs, see Table 8 Hypermedia Systems Ltd.

  • Page 33: Leds

    Hypermedia System Hardware and Installation 1.8.2 LEDs Following are explanations of LED behavior for each of the Hypermedia Gateway‘s cards. Table 2. HBN LEDs State Explanation HBN Status LEDs Main ETH Yellow LAN Traffic Green LAN Connection Media ETH Yellow...
  • Page 34 Green LAN Connection Red Led - ERR Blinking Board Error Yellow Led - RDY Power is OFF Short Blink Board Ready Fast Blink Maintenance mode Green Led - HDD HD Activities Yellow Led - Status Internal communication Hypermedia Systems Ltd.
  • Page 35 Hypermedia System Hardware and Installation Table 4. MC Board Status LEDs State Explanation MC1.0 Status LEDs SVC ETH Yellow LAN Traffic Green LAN Connection Media ETH Yellow LAN Traffic Green LAN Connection Red Led - ERR Blinking Board Error Yellow Led - RDY...
  • Page 36  A 50% duty cycle usually means a hardware failure Yellow Led - RDY Power is OFF Short Blink Board Ready Fast Blink Maintenance mode Green Led - RX Internal Communication Yellow Led - TX Internal Communication Hypermedia Systems Ltd.
  • Page 37 Hypermedia System Hardware and Installation Table 7. Cellular Card LEDs Status State Explanation Board Error Red - On Yellow - Short blink Board Ready SIM Cards - Green LED : A SIM card is not installed in this channel or Flashing the port is still being initialized.
  • Page 38 Hardware and Installation Powering Up and LEDs This page is intentionally blank Hypermedia Systems Ltd.

  • Page 39: Hmc Quick Start

    HMC Quick Start HMC Quick Start Use the Hypermedia Management Console (HMC) to configure and monitor a Hypermedia Gateway from a remote location. Access to the Gateway is over TCP/IP using a standard version of Internet Explorer. This chapter contains: ...

  • Page 40: Installation

    HMC Quick Start Installation 2.1 Installation To install the Hypermedia Management Console program: 1. Ensure that the computer matches the following minimum system requirements:  Windows XP, Vista, Windows 7 or 8  Internet Explorer 7 or above 2. Ensure that you have access to the installation file. It is included with the Hypermedia Gateway CD-ROM.
  • Page 41 . The Select Start Menu Next Folder is displayed. 7. Define the name of the program group that will be added to the Start Menu. The default name is Hypermedia. Click Next . The Additional Tasks window is displayed. 8. Optionally, select the checkbox to create a Desktop shortcut. Click Next .

  • Page 42: Start-Up And Initial Connection

    HMC Quick Start Start-up and Initial Connection 2.2 Start-up and Initial Connection To run the Hypermedia Management Console: 1. Click the Windows button > > . The Hypermedia Start Programs Hypermedia program group expands. 2. Click . The program opens in the default Hypermedia Management Console browser.
  • Page 43 Hypermedia System HMC Quick Start 4. Enter the IP address: Expand the branch. Configure Expand the branch. Server Settings Select . The Server Address screen is displayed. IP address Enter the IP address and click Apply Settings Figure 22. HMC Server Address Screen...
  • Page 44 6. Enter the password and click Submit . A confirmation message is displayed which indicates that you have successfully connected to the Hypermedia Gateway. The Connection State screen is displayed. Figure 24. HMC Connection State Display A list of all services will be displayed, including their versions and current activation/installation state.

  • Page 45: Save, Backup And Restore

    HyperGateway. Figure 25. Save All Settings configuration branch 2.3.2 Save All Settings on Cards Use this option to permanently save all the configuration settings in the Hypermedia Gateway. This process might take up to 60 seconds. 2.3.3 Backup/Restore Use this option to download the entire configuration of the gateway to your PC. The downloaded backup file can then be uploaded by preforming a system restore.
  • Page 46 HMC Quick Start Save, Backup and Restore This page is intentionally blank Hypermedia Systems Ltd.

  • Page 47: Configuring A Cellular Card

    Hypermedia System Configuring a Cellular Card Configuring a Cellular Card This chapter contains:  ‎ Cellular Card and System Terminology (section 3 .1)  ‎ Volume Settings (section 3 .2)  ‎ Media Connections (section 3 .3)  ‎ PIN Codes (section 3 .4)

  • Page 48: Cellular Card And System Terminology

    3.1 Cellular Card and System Terminology A cellular card has 4 modules, each of which can have 1 to 4 SIM holders. Therefore, each card can hold up to 16 SIM cards. The Hypermedia Gateway can include several cards. The first SIM cards of each module are loaded into the spring-loaded SIM port from the front of the Cellular Card.

  • Page 49: Volume Settings

    3.2 Volume Settings Use Volume Settings to adjust a cellular module‘s audio level. This can be done for each of the cellular modules on a Hypermedia Gateway. To adjust the audio level: 1. From the Cellular Cards branch of the HMC navigation pane, click the Volume sub-branch.

  • Page 50: Media Connections

    2. If more than one slot is displayed, select a specific cellular card. The Media Matrix of that cellular card is displayed. 3. Click within a channel row. The row turns yellow. 4. Click Edit . The row becomes configurable. Hypermedia Systems Ltd.
  • Page 51 Hypermedia System Configuring a Cellular Card Figure 21. Media Matrix Row when Configurable 5. From the first dropdown list, allocate this channel to a card by selecting the card. If all of the card’s channels are already allocated, the message ―Fully allocated‖...

  • Page 52: Auto Linking

    The Media Matrix is displayed. Connections 2. Click within a channel row. The row turns yellow. Figure 24. Breaking a Target Link 3. Click Unlink 4. Click and wait for to be displayed. Apply Settings Configuration Saved Hypermedia Systems Ltd.

  • Page 53: Pin Codes

    Hypermedia System Configuring a Cellular Card 3.4 PIN Codes Use the PIN Codes screen to configure the PIN code that the gateway uses when a SIM card with an active PIN is inserted. Consult your cellular provider for more information regarding the PIN code.

  • Page 54: Msn Values

    PBX. You can assign a different extension for each channel or route all channels to the same extension. Hypermedia’s use of MSN differs from the traditional ISDN use. MSN is an incoming Note: call routing method in which a group of phone numbers is assigned to a particular PRI ISDN line by the telephone company.

  • Page 55: Reset

    Hypermedia System Configuring a Cellular Card 3.6 Reset Use the Cellular Card Reset screen to reset either the entire cellular card or a specific cellular module. To reset a cellular card or module: 1. From the Cellular Cards branch of the HMC navigation pane, click the Reset sub-branch.

  • Page 56: Information Screens

    1. From the Cellular Cards branch of the HMC navigation pane, click the Serial sub-branch. The Serial Numbers screen is displayed. Numbers Figure 30. HMC Serial Numbers Screen 2. If more than one slot is displayed, select a specific Cellular Card. Hypermedia Systems Ltd.

  • Page 57: Locks

    Hypermedia System Configuring a Cellular Card 3.8 Locks Use Locks to restrict access to specific GSM operators and/or a specific SIM card. When a lock is defined, the Gateway will only register to an operator network or allow a SIM card that matches the Lock number.

  • Page 58: Sim Select

    2. If more than one slot is displayed, select a specific Cellular Card. The SIM Select screen of that cellular card is displayed. 3. Select an application option. Module Settings Applies the SIM configuration to the specific module. Entire Card Applies the SIM configuration to all the modules on the card. Hypermedia Systems Ltd.
  • Page 59 Hypermedia System Configuring a Cellular Card Entire System Applies the SIM configuration to all the cards in the system. 4. Click Apply Settings and wait for Configuration Saved to be displayed. Release 5.3 (October 2013)

  • Page 60: Sim Counters

    The Cellular Card Call Counters Steps screen is displayed ‎ (see section 3 .12, Call Counter Steps). Note: Setting Counter Steps is important when using the SIM Auto Manage with prepaid SIM cards. Hypermedia Systems Ltd.

  • Page 61: Sim Auto Manage

    Hypermedia System Configuring a Cellular Card 3.11 SIM Auto Manage Use the SIM Auto Manage screen to configure the Gateway to automatically alternate and/or discontinue use of SIM cards. This enables load-balancing between a GSM module‘s SIM cards based on preconfigured switched time cycle.

  • Page 62: Call Counter Steps

    5. For each step, define the Time Period—that is, how long—the step is applied. 6. For each step, define the number of repetitions. 7. Repeat the procedure for additional modules. 8. Click Save Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 63: Cli Blocking

    Hypermedia System Configuring a Cellular Card 3.13 CLI Blocking Use the Calling Line Identification (CLI) Blocking screen to hide the caller‘s phone number from the person receiving the call. Note: Some operators do not allow CLI Blocking. In some cases, if the CLI is blocked, the call does not go through.

  • Page 64: Call Limits

    Note: Round the call up to the maximum length cannot be used with SIM Counters steps ‎ (see section 3 .12, Call Counter Steps). 4. Click and wait for to be displayed. Apply Settings Configuration Saved Hypermedia Systems Ltd.

  • Page 65: Cell Selection

    Hypermedia System Configuring a Cellular Card 3.15 Cell Selection Use the Cell Selection screen to manually camp on a cellular site. Most often, a user selects the strongest cell site. However, if the Base Transceiver Station (BTS) or tower is locked, this service cannot be applied.
  • Page 66 Configuring a Cellular Card Cell Selection Figure 39. HMC Cellular Cell Selection with Options Screen 5. Optionally, to camp all the card‘s modules on the same cell, click Camp all modules on Hypermedia Systems Ltd.

  • Page 67: Settings

    Hypermedia System Configuring a Cellular Card 3.16 Settings Use the Settings screen to enable and disable advanced parameters. For assistance with these, contact Technical Support. 1. From the Cellular Cards branch of the HMC navigation pane, click the Settings sub-branch. The Cellular Card Settings screen is displayed.

  • Page 68: Network Parameters

    For a table of GSM bands per mobile carrier and per country, see en.wikipedia.org/wiki/Mobile_country_code 4. From the HMC navigation pane, click the Save/Load branch and then click Save All Settings Hypermedia Systems Ltd.

  • Page 69: Ussd Sim Balance

    4. Enter the Recharging USSD string 5. Select or clear the Check All checkbox. When selected, the Hypermedia Management Console will check the balance of all the SIM cards. 6. Click (Check Balance). The balance is displayed in the USSD Reply column.

  • Page 70: Monitoring Cellular Cards

    Configuring a Cellular Card Monitoring Cellular Cards 3.19 Monitoring Cellular Cards To monitor the status of cellular cards, open Hypermedia Management Console branch Monitor > Cellular. There are three views. 3.19.1 All Cells To view information about all the cellular modules on all cards, expand the Monitor >...

  • Page 71: Reception

    Hypermedia System Configuring a Cellular Card 3.19.2 Reception To view information about the SIM slots on a specific cellular module, especially the reception level and the BER level: 1. Expand the Monitor > Cellular Cards sub-branch and select Reception 2. Select a specific slot. The Cellular Cards Reception screen for that card is displayed.

  • Page 72: Status

    Module doesn‘t exist or is faulty  Idle  Incoming call from cellular network  Remote side ringing  Call connected  Call cleared  Dialing out through cellular network  No Signal  Missing SIM card Hypermedia Systems Ltd.

  • Page 73: Configuring The Voip Card

    Hypermedia System Configuring the VoIP Card Configuring the VoIP Card This chapter contains:  ‎ VoIP Media Connection (section 4 .1)  ‎ VoIP Settings (section 4 .2)  ‎ VoIP Management Features (section 4 .3)  ‎ Monitoring VoIP Cards (section 4 .4)

  • Page 74: Voip Media Connection

    3. Click within a channel row. The row turns yellow. 4. Click Edit . The row becomes configurable. Figure 47. Media Matrix Row when Configurable 5. From the first dropdown list, allocate this channel to a card by selecting the card. Hypermedia Systems Ltd.
  • Page 75 Hypermedia System Configuring the VoIP Card If all of the card’s channels are already allocated, the message ―Fully allocated‖ Note: appears. 6. From the second dropdown list, assign this channel to a specific channel on the target card. Figure 48. Assigning a Target Link 7.

  • Page 76: Unlinking Voip Allocations

    The Media Matrix is displayed. Connections 2. Click within a channel row. The row turns yellow. Figure 49. Breaking a PRI Target Link 3. Click Unlink 4. Click Apply Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 77: Voip Settings

    Hypermedia System Configuring the VoIP Card 4.2 VoIP Settings An extensive set of parameters is used to support a Voice over IP network. Use the VoIP Settings screen to configure VoIP parameters. Note: Different versions of the VoIP Settings screen exist depending upon which VoIP protocol is installed, H.323 or SIP.
  • Page 78 Set the payload value of RFC2833 in the RTP packets when using RFC2833 as the user input method in SIP. Enable Codecs Select which audio codecs the Gateway will support for incoming and outgoing SIP & H.323 calls. Hypermedia Systems Ltd.
  • Page 79 Hypermedia System Configuring the VoIP Card Payloads per Packet Sets the number of codec payloads that are packed into an RTP packet for G723 and G729. This can be changed to better utilize the available bandwidth. Silence Compression / VAD If set to Yes, Silence Compression will be enabled.

  • Page 80: Voip Management Features

    IP Filters . The IP Filter List screen is displayed. Figure 51. HMC VoIP Card IP Filters List Screen 4. In the field, enter the name of an existing group or of a new group. Group Name Hypermedia Systems Ltd.
  • Page 81 Hypermedia System Configuring the VoIP Card 5. Enter an endpoint IP Address that the user is permitted to access via the VoIP Gateway. 6. Click to list. The new IP address appears in the IP Address White List Add IP box.

  • Page 82: Ddi Filters (Direct Dial-In)

    . The new Group and the DDI White List are displayed in the Add Entry box below. Note: To review the list of DDI Prefixes associated with a Group, open the dropdown list in the Group’s Row. Hypermedia Systems Ltd.

  • Page 83: Dial Filters

    Hypermedia System Configuring the VoIP Card 4.3.3 Dial Filters Use the VoIP Dial Filters screen to apply Number Filters to a VoIP channel. ‎ ‎ Note: For information on defining Number Filters, see, Number Filters in section 6 .1. 1. From the HMC navigation pane, expand the Manage branch.

  • Page 84: Call Routing

    IP restriction group 7. From the dropdown menu, select a predefined DDI Prefix restriction group DDI filter. . The restrictions are displayed in the table in the channel‘s 8. Click Add Entry row. Hypermedia Systems Ltd.

  • Page 85: Phone2Net Dial Plan

    4.3.5 Phone2Net Dial Plan The Phone2Net Dial Plan connects phone calls to IP network phones. For example, when the Hypermedia Gateway system receives an incoming call to: Dialed Number = 077444 it can forward the call to the IP Phone at Destination IP = 192.168.1.67.

  • Page 86: Ddi Blocking

    VoIP Management Features 4.3.6 DDI Blocking Use the DDI Blocking screen to import a comma-separated file (csv) file of phone numbers. The Hypermedia Gateway will not dial those phone numbers. 1. From the HMC navigation pane, expand the branch. Manage 2.

  • Page 87: Cause Codes

    Configuring the VoIP Card 4.3.7 Cause Codes Cause codes represent the reason for releasing a call. The Hypermedia Gateway can manipulate the releasing Cause code—that is, convert to Value— if we do not want to report the exact reason for call release.

  • Page 88: Monitoring Voip Cards

    This is the average duration of the calls routed by a VoIP provider. It is a quality parameter given by the VoIP providers. 3. Review the totals. The total numbers of lines connected, lines dialing, and global ASR and ACD are displayed below table. Hypermedia Systems Ltd.

  • Page 89: Controlling Voip Line Activity

    Hypermedia System Configuring the VoIP Card 4.4.2 Controlling VoIP Line Activity To control VoIP line activity: 1. Expand the Monitor > VoIP Cards sub-branch and select VoIP Status. 2. Right-click within a line. The line turns yellow and a popup menu is displayed.

  • Page 90: Voip Cdrs

    . The VoIP VoIP CDRs CDR Files screen is displayed. Figure 64. VoIP CDR Files Screen 2. Double-click a log-file. The standard browser Open or Save dialog box is displayed. 3. Click either Open Save 4. Review the file. Hypermedia Systems Ltd.

  • Page 91: Deciphering The Voip Cdr File

    Hypermedia System Configuring the VoIP Card 4.4.4 Deciphering the VoIP CDR File A CDR line is created in the file each time a VoIP call ends. All CDR fields appear on a single line without text-wrapping. Below is an example of a VoIP CDR entry but distorted by text-wrapping: 60,2009-01-12 T 11:48:51,2009-01-12 T 11:48:51,"102",0774445003,,2009- 01-12...
  • Page 92 1 – Line TxRTP Number of RTP packets sent during the session RxRTP Number of RTP packets received during the session Lost RTP Number of RTP packets lost during the session Hangup Reason Q.931 reason for call hang-up Hypermedia Systems Ltd.

  • Page 93: Configuring Lcr

    Hypermedia System Configuring LCR Configuring LCR This chapter contains:  ‎ Overview (section 5 .1)  ‎ Activating LCR (section 5 .2)  ‎ Linking to LCR (section 5 .3)  ‎ Groups (section 5 .4)  ‎ Resource Map (section 5 .5)

  • Page 94: Overview

     Create Time Frames, to determine the time of day each of the Rules is active  Configure the ACR, to analyze source and destination numbers and to enable rout/block/manipulate actions This section follows the best-practice order. Hypermedia Systems Ltd.

  • Page 95: Activating Lcr

    To manually activate LCR: 1. Click the Windows button > Start All Programs 2. From the Hypermedia program group, select HGS Setup Parameters . The HGS Setup Parameters logon screen is displayed. 3. Enter your password and click Submit .
  • Page 96 7. Select from the dropdown list to enable the LCR or to disable the LCR. 8. Click Save 9. Click Submit 10. From the HGS Server system function line, click Start . A confirmation message indicates that the service was started successfully. Hypermedia Systems Ltd.

  • Page 97: Linking To Lcr

    Hypermedia System Configuring LCR 5.3 Linking to LCR Each media type must be configured to refer calls to the LCR module. This can be done either from the specific media branch or from the LCR branch. Note: Each of the media type branches (such as Cellular, BRI, PRI, and VoIP) includes a sub-branch named Media Connections.
  • Page 98 Apply Settings Configuration Saved 8. When finished, from the LCR branch, select . The LCR Media Connections Media Matrix displays the links. Figure 72. Two Views of the LCR Media Matrix Display Hypermedia Systems Ltd.

  • Page 99: Linking From The Lcr Branch

    Hypermedia System Configuring LCR 5.3.2 Linking from the LCR Branch To link a media to LCR: 1. From the HMC navigation pane‘s LCR branch, click the Media Connections sub-branch. The LCR Media Matrix is displayed. Figure 73. LCR Media Matrix 2.

  • Page 100: Editing A Target Link

    3. Click . The row becomes configurable. Edit 4. From the dropdown menus, edit the settings. 5. Click Save . The configuration dropdown boxes are hidden. 6. Click and wait to be displayed. Apply Settings for Configuration Saved Hypermedia Systems Ltd.

  • Page 101: Breaking A Link (Unlink)

    Hypermedia System Configuring LCR 5.3.4 Breaking a Link (Unlink) To break a link: 1. From the HMC navigation pane‘s LCR branch, click the Media Connections sub-branch. The LCR Media Matrix is displayed. 2. Click within a Resource row. The row turns yellow.

  • Page 102: Groups

    Group will be rerouted to a specific Group, or dynamically routed according to the LCR rules: none The LCR Rules are applied and the call is routed to a specific channel accordingly. Hypermedia Systems Ltd.

  • Page 103: Using The Default Group Settings

    8. Select or clear the checkbox. When selected, calls are sent to an Report Calls external Hypermedia application for billing. 9. Click Save Settings 5.4.2 Using the Default Group Settings The HMC includes pre-defined Group settings. These can be used instead of customized settings.

  • Page 104: Resource Map

    5.5.1 Sample Assignment The picture below illustrates Resource assignment. The first 30 Resources are assigned to the PBX, the second 30 are assigned to the PSTN, and the final 4 are assigned to Cellular. Figure 80. Sample Resource Assignment Hypermedia Systems Ltd.

  • Page 105: Assigning Lcr Resources

    Hypermedia System Configuring LCR 5.5.2 Assigning LCR Resources To assign LCR Resources to Groups: 1. From the HMC navigation pane‘s LCR branch, click the sub- Resource Map branch. The Resource Map screen is displayed. Figure 81. LCR Resource Map Before Assignments 2.
  • Page 106 Resource Type Bi Directional This Resource can be used for both incoming calls and for outbound calls. Outbound Only This Resource can only be used for outbound calls. 6. Click . This completes the procedure. Hypermedia Systems Ltd.

  • Page 107: Rules

    Hypermedia System Configuring LCR 5.6 Rules Rules determine to which Group a call is routed. 5.6.1 Creating a Rule To create a Rule: 1. From the HMC navigation pane‘s LCR branch, click the sub-branch. The Rules Rules screen is displayed.

  • Page 108: Deleting A Rule

    1. From the HMC navigation pane‘s LCR branch, click the sub-branch. The Rules Rules screen is displayed. 2. Place the cursor in the Prefix cell on the Rule‘s row. 3. Delete the entry. 4. Click Save Settings Hypermedia Systems Ltd.

  • Page 109: Filters

    Hypermedia System Configuring LCR 5.7 Filters Filters enable consistent, automatic management of phone numbers before they are routed. An IN filter changes the destination number before the list of rules is processed. An OUT filter changes the destination number after the list of rules has been processed and the destination group has been chosen.
  • Page 110 LCR module from one of the system‘s interfaces. 6. Optionally, from a Group‘s Out Filter dropdown menu, select an Out Filter. The OUT filter will be applied to calls exiting the LCR module to one of the system's interfaces. 7. Click Save Settings Hypermedia Systems Ltd.

  • Page 111: Advanced Call Routing

    Hypermedia System Configuring LCR 5.8 Advanced Call Routing Use ACR to define, for example, white lists and black lists. ACR supplements the LCR rules created on the Rules screen. Note: A white list includes the phone numbers that are authorized as dialed destinations whereas a black list includes the phone numbers that are prevented from being dialed.

  • Page 112: Creating A New Acr Number List File

    A comma must separate the tag and the number or the list will not register properly. 5. From the HMC navigation pane‘s LCR branch, click the ACR Numbers Lists sub-branch. The ACR Number Lists screen is displayed. Hypermedia Systems Ltd.

  • Page 113: Acr Rules

    Hypermedia System Configuring LCR Figure 87. ACR Number Lists Screen 6. Click . The standard Windows browse dialog box is displayed. Browse 7. Locate the .csv file containing the lists. Select it and click Open . The path to the .csv file is displayed on the Number Lists Screen.
  • Page 114 The rule checks if the On Source begins with either specific digits or a tag that appears on the list. Ends With The rule checks if the On Source ends with either specific digits or a tag that appears on the list. Hypermedia Systems Ltd.
  • Page 115 Hypermedia System Configuring LCR In Range The rule checks if the On Source range is within a specific range. Identical to The rule checks if the On Source is exactly the specific digits or tag that appears on the list.

  • Page 116: Cdr

    1. From the HMC navigation pane‘s LCR branch, click the Settings sub-branch. The Feature list is displayed. 2. Select or clear the checkbox. When selected, the HMC collects Call Detail Records. Note: Unless its size exceeds a predefined limit, only one CDR file is created each day. Hypermedia Systems Ltd.

  • Page 117: Downloading A Cdr File

    Hypermedia System Configuring LCR 5.9.2 Downloading a CDR File To download a CDR file: 1. From the HMC navigation pane, expand the branch. Monitor 2. Expand the sub-branch and select . The list of CDR files LCR Card LCR CDRs is displayed.
  • Page 118 1 = call was terminated by LCR (due to termination by the source party etc.) Hangup Reason Cause code as reported by the party that had first terminated the call. Call Duration In seconds, measured between Answer- Time and Hangup-Time. Hypermedia Systems Ltd.

  • Page 119: Managing Via The Hmc

    Hypermedia System Managing via the HMC Managing via the HMC This chapter contains:  ‎ Number Filters (section 6 .1)  ‎ Scheduler (section 6 .2) Release 5.3 (October 2013)

  • Page 120: Number Filters

    If the number matches a rule, the rule is applied and a new number is dialed. Note: The Number Filters feature is relevant only to Hypermedia HG4000 Gateways. To create a Number Filter: 1. From the HMC navigation pane, expand the branch.
  • Page 121 Hypermedia System Managing via the HMC Use Out filters to apply the filters to outgoing calls. For example, if a number begins with the Country Code 44 and is followed by seven or more digits, this filter— ^44(d\d\d\d\d\d\d+) $1 —removes the country code and dials only the digits following the Country Code.

  • Page 122: Scheduler

    1. From the HMC navigation pane, expand the branch. Manage 2. Click the Scheduler sub-branch. The Task Scheduler screen is displayed. 3. From the Add New Command dropdown menu, select Switch SIM per Slot The Task Scheduler automatically advances to the next screen. Hypermedia Systems Ltd.
  • Page 123 Hypermedia System Managing via the HMC Figure 96. Task Scheduler Switch SIM per Slot Screen 4. Configure the task parameters: Slot Select or clear the checkboxes. Each checkbox represents the GSM card located in the numbered slot counting from the left.

  • Page 124: Switch Sim Per System

    4. From the Set Active SIM per System dropdown menu, select the SIM card that the entire system will use. 5. Click . The Set Command screen, with the command syntax, is displayed. Next Figure 99. Task Scheduler Set Command Screen Hypermedia Systems Ltd.

  • Page 125: Reset Sim Counter

    Hypermedia System Managing via the HMC Caution: Clicking menu deletes the new task. The table of schedules tasks is redisplayed. 6. Configure the task‘s schedule Click (calendar icon). A calendar opens in a new browser tab. Note: First, set the time. As soon as you click the date, the browser tab closes and the date and time are entered into the Start Time field.
  • Page 126 Period can be either months, days, hours, or minutes. 7. Click Set Command . The new Task is displayed in the Task Scheduler screen. 8. Click . The Server activates the schedule according to the Upload Schedule defined dates and times. Hypermedia Systems Ltd.

  • Page 127: Set Multi Sim

    Hypermedia System Managing via the HMC 6.2.4 Set Multi SIM Use the Set Multi SIM task to create cycles that define when each SIM card is used and after how much time a SIM card is removed from usage. 1. From the HMC navigation pane, expand the Manage branch.
  • Page 128 Period can be either months, days, hours, or minutes. 7. Click . The new Task is displayed in the Task Scheduler screen. Set Command 8. Click . The Server activates the schedule according to the Upload Schedule defined dates and times. Hypermedia Systems Ltd.

  • Page 129: Voip Channels

    Hypermedia System Managing via the HMC 6.2.5 VoIP Channels Use the VoIP Channels task to block, open, or clear VoIP channels at a specific time. 1. From the HMC navigation pane, expand the branch. Manage 2. Click the Scheduler sub-branch. The Task Scheduler screen is displayed.

  • Page 130: Manual Command

    (calendar icon). A calendar opens in a new browser tab. Note: First, set the time. As soon as you click the date, the browser tab closes and the date and time are entered into the Start Time field. Enter the time that the command will start. Hypermedia Systems Ltd.
  • Page 131 Hypermedia System Managing via the HMC Enter the date that the command will start. When you click the date, the browser tab closes and the date and time are entered into the Start Time field. Enter the command. For help with command syntax, click From the Repeat drop-down menu, select either Yes or No.
  • Page 132 Managing via the HMC Scheduler This page is intentionally blank Hypermedia Systems Ltd.

  • Page 133: Console Suite And Other Tools

    Hypermedia System Console Suite and Other Tools Console Suite and Other Tools This chapter contains:  ‎ Console Suite (section 7 .1)  ‎ Hypermedia Gateway Server List (section 7 .2)  ‎ Troubleshooting (section Release 5.3 (October 2013)

  • Page 134: Console Suite

    7.1 Console Suite 7.1.1 CDR Console Use the CDR Console to download and review Call Detail Records. Note: The CDR Console feature is relevant only to Hypermedia HG4000 Gateways. To run the CDR Console: 1. Click the Windows Start button >...

  • Page 135: Log Console

    1. Click the Windows Start button > All Programs 2. From the Hypermedia program group, select . The Log Console Log Console logon screen opens in the default browser. 3. Click the warning bar at the top of the screen and, from the dropdown menu,...

  • Page 136: Decoding Logs

    3. A unique token is produced for each call. In this case, the token is: 2cf9b58a- f8f3ae56-ad3c20da-d44bfdec 4. The HG checks connection authorization for each call before connecting the call. In this case, the authorization is: source DDI:0774445016 allowed DDI:^* Hypermedia Systems Ltd.
  • Page 137 Hypermedia System Console Suite and Other Tools 5. The HG analyzes to which application the call should be connected. In this case: getApplication for:MG.1-VoIP. 6. When the call recipient answers the call, the HG prints the following to the Log: provideAnswer.
  • Page 138 [25/03-10:21:48.796] [debug] OnDTMF notification: Digit=5, nHW=11, nTS.Type=0.2 … [25/03-10:21:49.216] [debug] OnDTMF notification: Digit=0, nHW=11, nTS.Type=0.2 … [25/03-10:21:49.636] [debug] OnDTMF notification: Digit=1, nHW=11, nTS.Type=0.2 … [25/03-10:21:50.176] [debug] OnDTMF notification: Digit=6, nHW=11, nTS.Type=0.2 … [25/03-10:21:53.339] Sending: [Dialing /A24/x0,0/I0/o0/H5/S31/h5/s32/N0544331123/ n0774445016], Client ID:11 … Hypermedia Systems Ltd.
  • Page 139 Hypermedia System Console Suite and Other Tools [25/03-10:21:57.688] MGWCallthrough (1032) Leg2 event [SysAlerting /A24/I0/o1] … [25/03-10:22:09.470] Sending: [.MGWRequest /AMG/I888531/*resCloseChannel/H11/S0], Client ID:8 … [25/03-10:22:20.969] ConnectionPing /AMG/I56/S1 Explanation: Callthrough works as follows. The User dials the SIM number. The SIM is recognized as a register user and the HG sends the user a dial tone. The User can dial the destination number.
  • Page 140 SIM 2. 1. In this case, the registered user 0544331123 is calling to the number of SIM1. 2. The HG answers the call, starts its callback engine—indicated by: getApplication for: 24.1-Callback-Trigger—and hangs up the user‘s line. Hypermedia Systems Ltd.
  • Page 141 Hypermedia System Console Suite and Other Tools The HG always prints the following error message: ―Error: no users defined for DDI Note: 0210, checking CLI‖ Ignore this message. 3. The HG checks user authentication. Successful authentication is indicated by: Authentication successful, CLI found: 0544331123.
  • Page 142 4. FindLocalMediaResources indicates that the HG is preparing to allocate local recourses. 5. In this case, the HG has been configured to have two uppermost LCR media connections at the top of the VoIP Media Matrix. As a result, every incoming Hypermedia Systems Ltd.
  • Page 143 Hypermedia System Console Suite and Other Tools VoIP call to the VoIP Media Matrix will be forwarded to LCR resources. In our case, the incoming call (192.168.1.70) is forwarded to LCR. 6. As a regular LCR configuration it was separated for two groups - incoming and terminating: ...

  • Page 144: Service Console

    11. When one party hangs-up, the HG closes the session and removes the media resources. 7.1.4 Service Console Hypermedia Technical Support might ask you to assist them by completing tasks using the Service Console. To run the Service Console tool: 1.

  • Page 145: Hypermedia Gateway Server List

    Console Suite and Other Tools 7.2 Hypermedia Gateway Server List Use the Hypermedia Gateway Server list to review a list of existing servers, to add a new server, and to edit an existing server. Other Hypermedia configuration and management tools can be accessed from the Hypermedia Gateway Server list. When accessed from here, the IP address and the password from the list are used, avoiding the need to re-enter these.

  • Page 146: Accessing Other Tools Via The Server List

    Use the Gateway Server List to open: Table 11. Tools Available from the Server List Clicking Action Click Result Clicking the name that appears Opens the Hypermedia Management Console in the Server Name column Clicking Opens the Server Information window Edit...

  • Page 147: Troubleshooting

    Hypermedia System Troubleshooting Troubleshooting Following are possible causes and solutions for various possible issues. Table 12. Power Display Possible Cause Solution System does not start up No power to the unit Connect power cables Alarm sounds every time When a dual power supply is Replace faulty power unit.
  • Page 148 Troubleshooting Hypermedia Gateway Server List Table 14. Cellular Display Possible Cause Solution No sync. with net- work Antenna is not located Position the antenna in a (Green LED is off) properly place with better reception. No sync. with net- work...

  • Page 149: Release 5.3 (October

    Hypermedia System Troubleshooting Release 5.3 (October 2013)

Table of Contents