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Hypermedia HG-3000 Product Manual

3u and 6u cellular / pri gateways
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Hypermedia HG-3000
Product Manual
3U and 6U Cellular / PRI Gateways
Release 5.3 (June 2013)

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Summary of Contents for Hypermedia HG-3000

  • Page 1 Hypermedia HG-3000 Product Manual 3U and 6U Cellular / PRI Gateways Release 5.3 (June 2013)
  • Page 2 Copyright © 2013 by Hypermedia Systems Ltd. All rights reserved. No part of this document may be reproduced, transmitted or copied in any form or by any means- graphic, electronic, or mechanical, including photocopying, typing or information retrieval systems- without the express written permission of Hypermedia Systems Ltd.
  • Page 3 Hypermedia Systems Ltd. shall, at its sole discretion, either repair the PRODUCT or replace it with a product of the same functionally. Replacement products may be refurbished or contain refurbished materials. If Hypermedia Systems Ltd.
  • Page 4 CFR 52.227-19, as applicable. AMENDMENTS. Hypermedia Systems Ltd. may amend these terms and conditions at any time by posting a notice on one or more of its websites. Your continued use of the PRODUCT shall constitute your acceptance of such amended terms.

  • Page 5: Before You Begin

    Hypermedia Systems Before You Begin Before You Begin Conventions The following symbols have been inserted on the left hand side of the operating instructions in order to make it easier for the User to perform procedures: Symbol Description Note: Information given in a note describes how the System functions or provides a tip on how best to use it.

  • Page 6: Table Of Contents

    Hypermedia Systems Table of Contents Table of Contents Hardware and Installation ........1 Overview ..................2 1.1.1 Contents of Package ..................2 Safety Information ..............3 System Components ..............4 Installation .................. 6 1.4.1 Pre-Installation and Preparation ..............6 1.4.2 Installing the Hybrid (HBD or HBS) Card ............
  • Page 7 Hypermedia Systems Table of Contents Cellular Card and System Terminology ......... 30 Volume Settings............... 31 Media Connections ..............32 3.3.1 Associating/Linking Cellular Channels ............32 3.3.2 Auto Linking ....................33 3.3.3 Unlinking Cellular Allocations ..............34 PIN Codes ................. 35 MSN Values ................
  • Page 8 Downloading a CDR File ................78 4.9.3 Deciphering the CDR File ................78 4.10 Activating LCR ................. 80 Configuring the PRI Card ........83 PRI Media Connections ............84 5.1.1 Associating/Linking PRI Channels .............. 84 5.1.2 Unlinking PRI Allocations ................86 Hypermedia Systems Ltd. viii...
  • Page 9 Manual Command ..................100 Console Suite and other Tools ......101 Service Console ..............102 PRI Cause Conversion ............103 Hypermedia Gateway Server List ......... 105 7.3.1 Adding a New Server ................105 7.3.2 Accessing Other Tools via the Server List ..........106 Troubleshooting ..............
  • Page 10 Hypermedia Systems Table of Contents This page is intentionally blank Hypermedia Systems Ltd.

  • Page 11: Hardware And Installation

    Hardware and Installation Hardware and Installation Note: Hardware and installation vary depending upon the features included with the Hypermedia Gateway system. Skip the sections that do not apply to your system. This section includes:  Contents of Package on page 2 ...

  • Page 12: Overview

    The Hypermedia Gateway unit is a 19" x 6U or 19" x 3U rack-mount unit that connects to the local PBX or network via a PRI card or VoIP card. It also connects to the cellular network via up to 8 cellular cards, each card with 4 modules of cellular channels.

  • Page 13: Safety Information

    Installation, service, and maintenance of the Hypermedia Gateway should be done by qualified technicians only.  Do not connect the Hypermedia Gateway to any power source other than the indicated nominal source.  The power supply cord must be connected to a socket with a valid ground. This equipment should only be used in buildings with proper safety ground.

  • Page 14: System Components

    The Hypermedia Gateway system consists of the components described below:  The Hypermedia Gateway is a 19" x 6U or 19" x 3U rack-mount unit that connects to the local PBX or network. The system enables any combination of connectivity between its PRI and cellular interfaces (VoIP and BRI are optional).
  • Page 15 Hypermedia Systems Hardware and Installation  The Hypermedia Management Console (HMC) is used by the system administrator for remote configuration and monitoring of the Hypermedia Gateway system. It connects to the gateway using TCP/IP and is accessed via a standard WEB browser.

  • Page 16: Installation

    Inserting the SD Card (section 1.4.5) 1.4.1 Pre-Installation and Preparation 1. Install the Hypermedia Gateway in a 19” rack. Depending upon the physical configuration, the unit requires a height of either 3U or 6U. In addition, the following should be noted: ...

  • Page 17: Installing The Hybrid (Hbd Or Hbs) Card

    Hypermedia Systems Hardware and Installation 1.4.2 Installing the Hybrid (HBD or HBS) Card The Hybrid cards enable flexible, pre-defined, and dynamic allocation of GSM channels, E1 and PRI B-channels. Optionally, these can also support VoIP connectivity. The HBD supports dual PRI channels and the HBS supports a single PRI channel.

  • Page 18: Preparing The Pri Connection

    1. The Hypermedia Gateway’s PRI connection operates in a point-to-point configuration. The default setting is NT, that is, the Hypermedia Gateway assumes that it is connected to a PBX as a Network Terminal. Either leave it or change it to TE.
  • Page 19 Hypermedia Systems Hardware and Installation Table 2. Straight Cable PRI RJ-45 Pinout RJ-45 Pin Straight Cable Blue Blue Blue / White Blue / White Orange Orange Orange / White Orange / White Table 3. Cross Cable PRI RJ-45 Pinout RJ-45 Port...

  • Page 20: Inserting The Sim Cards

    To remove a SIM card, press the SIM card and it will pop out. Optionally, use the CG board’s multi-SIM extender: Pull out the CG board. Multi-SIM Extender Antenna Socket Figure 5. CG Card Multi-SIM Extender Slide back and pull up the SIM socket. Hypermedia Systems Ltd.

  • Page 21: Inserting The Sd Card

    1.4.5 Inserting the SD Card The Gateway saves Call Detail Records (CDRs) on a Secure Digital (SD) flash memory card that is supplied by Hypermedia. Insert the SD card into the SD port of the HBS/HBD card. Figure 6. SD Card and Port Insert or remove SD cards as required.

  • Page 22: Powering Up And Leds

    Alarm Reset button at the top left of the panel. 2. Check the LEDs:  For HBS/HBD PRI port LEDs, see Table 4.  For HBS/HBD status LEDs, see Table 5.  For Cellular Card Green SIM LEDs, see Table 6. Hypermedia Systems Ltd.

  • Page 23: Leds

    Hypermedia Systems Hardware and Installation 1.5.2 LEDs Following are explanations of LED behavior for each of the Hypermedia Gateway’s cards. Table 4. HBS/HBD PRI port LEDs Status Blinking – PRI connection OK Powering-up Green Connection Error Normal Connection Error Yellow (Alarm) Table 5.
  • Page 24 Short blink Stand by; the channel is registered but no call is in progress. User is either dialing out or receiving a call on this channel. Long blink In use. A call is in progress. Steady on Hypermedia Systems Ltd.

  • Page 25: Cable Connections

    To install the HG3000 with an HBS or HBD card (see Figure 8 and Figure 9): 1. Install the Hypermedia Software (included in the CD). 2. Connect a PC or Laptop with a straight Ethernet cable to the Main ETH port at the HBX card.
  • Page 26 Hardware and Installation Cable Connections Figure 8. HG3100 Connection Settings Hypermedia Systems Ltd.
  • Page 27 Hypermedia Systems Hardware and Installation Figure 9. HG3200 Connection Settings Release 5.3 (June 2013)
  • Page 28 Cable Connections 1.6.2 PC To install the HG3000 with a PC: 1. Install the Hypermedia Software (included in the CD). 2. Connect a PC or Laptop with a straight Ethernet cable to the LAN1 port at the PC1 card. 3. Ping the HG default IP address, 192.168.0.2...

  • Page 29: Hmc Quick Start

    Hypermedia Systems HMC Quick Start HMC Quick Start Use the Hypermedia Management Console (HMC) to configure and monitor a Hypermedia Gateway. Access to the Gateway is over TCP/IP using a standard version of Internet Explorer. This section includes:  Installation (section 2.1) ...

  • Page 30: Installation

    HMC Quick Start Installation 2.1 Installation To install the Hypermedia Management Console program: 1. Ensure that the computer matches the following minimum system requirements:  Windows XP, Vista, Windows 7 or 8  Internet Explorer 7 or above 2. Ensure that you have access to the installation file. It is included with the Hypermedia Gateway CD-ROM.
  • Page 31 Folder is displayed. 7. Define the name of the program group that will be added to the Start Menu. The default name is Hypermedia. Click Next. The Additional Tasks window is displayed. 8. Optionally, select the checkbox to create a Desktop shortcut. Click Next. The Ready to Install window is displayed.

  • Page 32: Setting The Ip Address

    2.2 Setting the IP Address To change or set the IP address: 1. From the Hypermedia program group, select Server List. The Hyper-Gateway Servers Address List screen opens in the default browser. 2. When required, click the warning bar at the top of the screen and, from the dropdown menu, click Allow Blocked Content.
  • Page 33 Hypermedia Systems HMC Quick Start 4. Enter the password and click Submit. The default password is admin. The HGS Setup Parameters screen is displayed. Figure 16. HGS Setup Parameters Screen 5. From the HGS Server system function line, click Stop. A confirmation message indicates that the service was stopped successfully.

  • Page 34: Start-Up And Initial Connection

    Start-up and Initial Connection 2.3 Start-up and Initial Connection To run the Hypermedia Management Console: 1. Click the Windows Start button > Programs > Hypermedia. The Hypermedia program group expands. 2. Click Hypermedia Management Console. The program opens in the default browser.
  • Page 35 Hypermedia Systems HMC Quick Start Note: To avoid recurring displays of the warning bar, from the menu bar click Tools > Internet Options > Advanced > Allow active content to run in files on My Computer. 4. Enter the IP address: Expand the Configure branch.
  • Page 36 The default password is admin. 6. Enter the password and click Submit. A confirmation message is displayed which indicates that you have successfully connected to the Hypermedia Gateway. The Connection State screen is displayed. Figure 22. HMC Connection State Display A list of all services will be displayed, including their versions and current activation/installation state.

  • Page 37: Save, Backup And Restore

    HyperGateway. Figure 23. Save All Settings configuration branch 2.4.2 Save All Settings on Cards Use this option to permanently save all the configuration settings in the Hypermedia Gateway. This process might take up to 60 seconds. 2.4.3 Backup/Restore Use this option to download the entire configuration of the gateway to your PC. The downloaded backup file can then be uploaded by preforming a system restore.
  • Page 38 HMC Quick Start Save, Backup and Restore This page is intentionally blank Hypermedia Systems Ltd.

  • Page 39: Configuring A Cellular Card

    Hypermedia Systems Configuring a Cellular Card Configuring a Cellular Card This section includes:  Cellular Card and System Terminology (section 3.1)  Volume Settings (section 3.2)  Media Connections (section 3.3)  PIN Codes (section 3.4)  MSN Values (section 3.5) ...

  • Page 40: Cellular Card And System Terminology

    3.1 Cellular Card and System Terminology A cellular card has 4 modules, each of which can have 1 to 4 SIM holders. Therefore, each card can hold up to 16 SIM cards. The Hypermedia Gateway can include several cards. The first SIM cards of each module are loaded into the spring-loaded SIM port from the front of the Cellular Card.

  • Page 41: Volume Settings

    Use Volume Settings to adjust a cellular module’s audio level. This can be done for each of the cellular modules on a Hypermedia Gateway. To adjust the audio level: 1. From the Cellular Cards branch of the HMC navigation pane, click the Volume Settings sub-branch.

  • Page 42: Media Connections

    3. Click within a channel row. The row turns yellow. 4. Click Edit. The row becomes configurable. Figure 27. Media Matrix Row when Configurable 5. From the first dropdown list, allocate this channel to a card by selecting the card. Hypermedia Systems Ltd.

  • Page 43: Auto Linking

    Hypermedia Systems Configuring a Cellular Card If all of the card’s channels are already allocated, the message “Fully allocated” Note: appears. 6. From the second dropdown list, assign this channel to a specific channel on the target card. Figure 28. Assigning a Target Link 7.

  • Page 44: Unlinking Cellular Allocations

    Connections sub-branch. The Media Matrix is displayed. 2. Click within a channel row. The row turns yellow. Figure 30. Breaking a Target Link 3. Click Unlink. 4. Click Apply Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 45: Pin Codes

    Hypermedia Systems Configuring a Cellular Card 3.4 PIN Codes Use the PIN Codes screen to configure the PIN code that the gateway uses when a SIM card with an active PIN is inserted. Consult your cellular provider for more information regarding the PIN code.

  • Page 46: Msn Values

    PBX. You can assign a different extension for each channel or route all channels to the same extension. Hypermedia’s use of MSN differs from the traditional ISDN use. MSN is an incoming Note: call routing method in which a group of phone numbers is assigned to a particular PRI ISDN line by the telephone company.

  • Page 47: Reset

    Hypermedia Systems Configuring a Cellular Card 3.6 Reset Use the Cellular Card Reset screen to reset either the entire cellular card or a specific cellular module. To reset a cellular card or module: 1. From the Cellular Cards branch of the HMC navigation pane, click the Reset sub-branch.

  • Page 48: Information Screens

     From the Cellular Cards branch of the HMC navigation pane, click the Serial Numbers sub-branch. The Serial Numbers screen is displayed. Figure 36. HMC Serial Numbers Screen 3. If more than one slot is displayed, select a specific Cellular Card. Hypermedia Systems Ltd.

  • Page 49: Locks

    Hypermedia Systems Configuring a Cellular Card 3.8 Locks Use Locks to restrict access to specific GSM operators and/or a specific SIM card. When a lock is defined, the Gateway will only register to an operator network or allow a SIM card that matches the Lock number.

  • Page 50: Sim Select

    Entire Card Applies the SIM configuration to all the modules on the card. Entire System Applies the SIM configuration to all the cards in the system. 4. Click Apply Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 51: Sim Counters

    Hypermedia Systems Configuring a Cellular Card 3.10 SIM Counters Use the SIM Counter screen to review the actual usage time of each SIM card and to set counter steps per module. 1. From the Cellular Cards branch of the HMC navigation pane, click the SIM Counters sub-branch.

  • Page 52: Sim Auto Manage

    6. In the Minutes until SIM is blocked field, enter an amount of time measured in minutes. This is the total amount of time a SIM card is used before the Gateway discontinues using it. 7. Click Apply Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 53: Call Counter Steps

    Hypermedia Systems Configuring a Cellular Card 3.12 Call Counter Steps Steps, Time Periods and Repetitions work as follows: If Time Period = 60 seconds and the Repetition = 3, and the caller speaks for 10 seconds, he will be charged for the Time Period = 60 seconds.

  • Page 54: Cli Blocking

    Select Block enforced to block CLI for a specific module.  Block not enforced Select Block not enforced to allow CLI for a specific module. 4. Click Apply Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 55: Call Limits

    Hypermedia Systems Configuring a Cellular Card 3.14 Call Limits Use the Call Limits screen to configure various call-related timing parameters. To set Call Limits: 1. From the Cellular Cards branch of the HMC navigation pane, click the Call Limits sub-branch. The Call Limits the screen is displayed.

  • Page 56: Cell Selection

    4. In one of the CellID boxes, click Camp. The screen indicates Camp Cell and new controls are displayed at the top of the screen. 5. Optionally, to camp all the card’s modules on the same cell, click Camp all modules on. Hypermedia Systems Ltd.

  • Page 57: Settings

    Hypermedia Systems Configuring a Cellular Card 3.16 Settings Use the Settings screen to enable and disable advanced parameters. For assistance with these, contact Technical Support. 1. From the Cellular Cards branch of the HMC navigation pane, click the Settings sub-branch. The Cellular Card Settings screen is displayed.

  • Page 58: Network Parameters

    For a table of GSM bands per mobile carrier and per country, see en.wikipedia.org/wiki/Mobile_country_code. 4. From the HMC navigation pane, click the Save/Load branch and then click Save All Settings. Hypermedia Systems Ltd.

  • Page 59: Ussd Sim Balance

    Figure 47. HMC Cellular USSD SIM Balance Screen 3. Enter the Balance checking USSD string. 4. Enter the Recharging USSD string. 5. Select or clear the Check All checkbox. When selected, the Hypermedia Management Console will check the balance of all the SIM cards. 6. Click (Check Balance).

  • Page 60: Monitoring Cellular Cards

    3.19 Monitoring Cellular Cards To monitor the status of cellular cards, open the Monitor > Cellular branch of the Hypermedia Management Console. There are three views. 3.19.1 All Cells To view information about all the cellular modules on all cards, expand the Monitor >...

  • Page 61: Reception

    Hypermedia Systems Configuring a Cellular Card 3.19.2 Reception To view information about the SIM slots on a specific cellular module, especially the reception level and the BER level: 1. Expand the Monitor > Cellular Cards sub-branch and select Reception. 2. Select a specific slot. The Cellular Cards Reception screen for that card is displayed.

  • Page 62: Status

    Module doesn’t exist or is faulty  Idle  Incoming call from cellular network  Remote side ringing  Call connected  Call cleared  Dialing out through cellular network  No Signal  Missing SIM card Hypermedia Systems Ltd.

  • Page 63: Configuring Lcr

    Hypermedia Systems Configuring LCR Configuring LCR This section includes:  Overview (section 4.1)  Linking to LCR (section 4.2)  Groups (section 4.3)  Resource Map (section 4.4)  Rules (section 4.5)  Filters (section 4.6)  Advanced Call Routing (ACR) (section 4.7) ...

  • Page 64: Overview

     Create Time Frames, to determine the time of day each of the Rules is active  Configure the ACR, to analyze source and destination numbers and to enable rout/block/manipulate actions This section follows the best-practice order. Hypermedia Systems Ltd.

  • Page 65: Linking To Lcr

    Hypermedia Systems Configuring LCR 4.2 Linking to LCR Each media type must be configured to refer calls to the LCR module. This can be done either from the specific media branch or from the LCR branch. Note: Each of the media type branches (such as Cellular, BRI, PRI, and VoIP) includes a sub-branch named Media Connections.
  • Page 66 7. Click Apply Settings and wait for Configuration Saved to be displayed. 8. When finished, from the LCR branch, select Media Connections. The LCR Media Matrix displays the links. Figure 55. Two Views of the LCR Media Matrix Display Hypermedia Systems Ltd.

  • Page 67: Linking From The Lcr Branch

    Hypermedia Systems Configuring LCR 4.2.2 Linking from the LCR Branch To link a media to LCR: 1. From the HMC navigation pane’s LCR branch, click the Media Connections sub-branch. The LCR Media Matrix is displayed. Figure 56. LCR Media Matrix 2.
  • Page 68 4. From the dropdown menus, select the media and the Resource number. Figure 58. LCR Row Dropdown Lists 5. Click Save. The configuration dropdown boxes are hidden. Figure 59. LCR Row Configured 6. Click Apply Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 69: Editing A Target Link

    Hypermedia Systems Configuring LCR 4.2.3 Editing a Target Link To edit a link: 1. From the HMC navigation pane’s LCR branch, click the Media Connections sub-branch. The LCR Media Matrix is displayed. Figure 60. LCR Media Matrix 2. Click within a Resource row. The row turns yellow.

  • Page 70: Groups

    6. From the Route to Group dropdown menu, define whether or not calls arriving to that Group will be rerouted to a specific Group, or dynamically routed according to the LCR rules: none The LCR Rules are applied and the call is routed to a specific channel accordingly. Hypermedia Systems Ltd.

  • Page 71: Using The Default Group Settings

    If a match is found, the original destination number is ignored. 8. Select or clear the Report Calls checkbox. When selected, calls are sent to an external Hypermedia application for billing. 9. Click Save Settings. 4.3.2 Using the Default Group Settings The HMC includes pre-defined Group settings.

  • Page 72: Resource Map

    4.4.1 Sample Assignment The picture below illustrates Resource assignment. The first 30 Resources are assigned to the PBX, the second 30 are assigned to the PSTN, and the final 4 are assigned to Cellular. Figure 63. Sample Resource Assignment Hypermedia Systems Ltd.

  • Page 73: Assigning Lcr Resources

    Hypermedia Systems Configuring LCR 4.4.2 Assigning LCR Resources To assign LCR Resources to Groups: 1. From the HMC navigation pane’s LCR branch, click the Resource Map sub- branch. The Resource Map screen is displayed. Figure 64. LCR Resource Map Before Assignments 2.
  • Page 74 5. From the Resource Type dropdown list, select either: Bi Directional This Resource can be used for both incoming calls and for outbound calls. Outbound Only This Resource can only be used for outbound calls. 6. Click Set. This completes the procedure. Hypermedia Systems Ltd.

  • Page 75: Rules

    Hypermedia Systems Configuring LCR 4.5 Rules Rules determine to which Group a call is routed. 4.5.1 Creating a Rule To create a Rule: 1. From the HMC navigation pane’s LCR branch, click the Rules sub-branch. The Rules screen is displayed.

  • Page 76: Deleting A Rule

    1. From the HMC navigation pane’s LCR branch, click the Rules sub-branch. The Rules screen is displayed. 2. Place the cursor in the Prefix cell on the Rule’s row. 3. Delete the entry. 4. Click Save Settings. Hypermedia Systems Ltd.

  • Page 77: Filters

    Hypermedia Systems Configuring LCR 4.6 Filters Filters enable consistent, automatic management of phone numbers before they are routed. An IN filter changes the destination number before the list of rules is processed. An OUT filter changes the destination number after the list of rules has been processed and the destination group has been chosen.
  • Page 78 LCR module from one of the system’s interfaces. 6. Optionally, from a Group’s Out Filter dropdown menu, select an Out Filter. The OUT filter will be applied to calls exiting the LCR module to one of the system's interfaces. 7. Click Save Settings. Hypermedia Systems Ltd.

  • Page 79: Advanced Call Routing (Acr)

    Hypermedia Systems Configuring LCR 4.7 Advanced Call Routing (ACR) Use ACR to define, for example, white lists and black lists. ACR supplements the LCR rules created on the Rules screen. Note: A white list includes the phone numbers that are authorized as dialed destinations whereas a black list includes the phone numbers that are prevented from being dialed.

  • Page 80: Creating A New Acr Number List File

    4. Add the tag and number of each entry. Ensure that a comma separates the tag and number. The following example includes 5 lists: tag,number XYZ,0774445004 XYZ,0509080704 XYZ,0523030303 ABC,0509380137 ABC,0509380136 CLCOM,052 PHONE,054 CELLC,050 Caution: A comma must separate the tag and the number or the list will not register properly. Hypermedia Systems Ltd.
  • Page 81 Hypermedia Systems Configuring LCR 5. From the HMC navigation pane’s LCR branch, click the ACR Numbers Lists sub-branch. The ACR Number Lists screen is displayed. Figure 70. ACR Number Lists Screen 6. Click Browse. The standard Windows browse dialog box is displayed.

  • Page 82: Acr Rules

    Note: On Source checks the origination phone number, that is, the phone number from which the call was placed. On Destination checks the target phone number, that is, the phone number of the called party. Hypermedia Systems Ltd.
  • Page 83 Hypermedia Systems Configuring LCR If an indication is selected, a dialog box similar to the following is displayed: Figure 73. Sample Check Dialog Box No Check The rule does not check the Source number. Begins With The rule checks if the On Source begins with either specific digits or a tag that appears on the list.
  • Page 84 10. From the HMC navigation pane’s LCR branch, click the Rules sub-branch. The Rules screen is displayed. 11. From the ACR column, select the checkbox in the LCR rule row that the ACR rules will be applied to and click Save Settings. Hypermedia Systems Ltd.

  • Page 85: Number Filters

    Hypermedia Systems Configuring LCR 4.8 Number Filters Use Number Filters to manipulate numbers that are sent to, or received by, the Gateway. All numbers are compared to the configured set of rules. If the number matches a rule, the rule is applied and a new number is dialed.
  • Page 86 For more information about Regular Expressions, see: expressions.info 8. Click Submit. The Rule is listed in either the Out Filter Rules or the In Filter Rules list. Figure 77. New Filter is Displayed 9. Click the Number Filters sub-branch. 10. Click Update Filters. Hypermedia Systems Ltd.

  • Page 87: Cdr

    Hypermedia Systems Configuring LCR 4.9 CDR Use the LCR Settings branch to enable the collection of Call Detail Records (CDR) and to access CDR files. On systems equipped with an HBS/HBD card, an external storage device (an SD card) must be used. The active file is located within the internal system memory while completed files are moved onto the external storage device during the night.

  • Page 88: Downloading A Cdr File

    Destination Number, Source Group Number, Destination Group Number, Dial Date & Time, Alert Date & Time, Answer Date & Time, Hangup Date & Time, From Resource, To Resource, Source Hangup Direction, Destination Hangup Direction, Hangup Reason, Call Duration Hypermedia Systems Ltd.
  • Page 89 Hypermedia Systems Configuring LCR Table 7. CDR Line Entries Explained Entry Explanation Call Index Number Counts from 0, does not reset when a new file is created (i.e. when the date changes). Source Number, Original Destination Dialing and dialed numbers respectively.

  • Page 90: Activating Lcr

    To manually activate LCR: 1. Click the Windows Start button > All Programs. 2. From the Hypermedia program group, select HGS Setup Parameters. The HGS Setup Parameters logon screen is displayed. 3. Enter your password and click Submit. The HGS Setup Parameters screen is displayed.
  • Page 91 Hypermedia Systems Configuring LCR 6. On the Disable LCR line, click Edit. The Value field becomes editable. Figure 80. Editable Disable LCR Value Field 7. Enter 0 (zero). Zero indicates that LCR is enabled. 8. Click Save. 9. Click Submit.
  • Page 92 Configuring LCR Activating LCR This page is intentionally blank Hypermedia Systems Ltd.

  • Page 93: Configuring The Pri Card

    Hypermedia Systems Configuring the PRI Card Configuring the PRI Card Note: For information on Callback and Callthrough, see the Business Applications Users Guide. This section includes:  PRI Media Connections (section 5.1)  Connection Settings (section 5.2)  PRI Card Dial Plan (section 5.3) ...

  • Page 94: Pri Media Connections

    3. Click within a channel row. The row turns yellow. 4. Click Edit. The row becomes configurable. Figure 82. Media Matrix Row when Configurable 5. From the first dropdown list, allocate this channel to a card by selecting the card. Hypermedia Systems Ltd.
  • Page 95 Hypermedia Systems Configuring the PRI Card If all of the card’s channels are already allocated, the message “Fully allocated” Note: appears. 6. From the second dropdown list, assign this channel to a specific channel on the target card. Figure 83. Assigning a PRI Target Link 7.

  • Page 96: Unlinking Pri Allocations

    Connections sub-branch. The Media Matrix is displayed. 2. Click within a channel row. The row turns yellow. Figure 84. Breaking a PRI Target Link 3. Click Unlink. 4. Click Apply Settings and wait for Configuration Saved to be displayed. Hypermedia Systems Ltd.

  • Page 97: Connection Settings

    Hypermedia Systems Configuring the PRI Card 5.2 Connection Settings The PRI card typically connects between the Hypermedia Gateway and a PBX. It can also be assigned to connect directly to the landline operator's network. To configure the PRI parameters: 1. 1. From the PRI Card branch of the HMC navigation pane, click the Connection Settings sub-branch.
  • Page 98 ISDN varies from one country to the next. Select the ISDN country code being used. ISDN Version There are several versions of ISDN. Select the ISDN version being used. 4. Click Apply Settings. 5. From the HMC navigation pane, click Save Configuration Initialization takes about 15 seconds. Hypermedia Systems Ltd.

  • Page 99: Pri Card Dial Plan

    Hypermedia Systems Configuring the PRI Card 5.3 PRI Card Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of digits dialed. Most PBXs support variable-length dial plans that use 3 to 11 digits.

  • Page 100: Monitoring Pri Card Status

    Incoming call from PRI network  Remote side ringing  Call connected  Call cleared  Dialing out through PRI network 5. Review the totals. The total number of connected, dialing, and incoming calls are displayed below the channel status table. Hypermedia Systems Ltd.

  • Page 101: Managing Via The Hmc

    Hypermedia Systems Managing via the HMC Managing via the HMC This section includes:  Scheduler (section 6.1) Release 5.3 (June 2013)

  • Page 102: Scheduler

    1. From the HMC navigation pane, expand the Manage branch. 2. Click the Scheduler sub-branch. The Task Scheduler screen is displayed. 3. From the Add New Command dropdown menu, select Switch SIM per Slot. The Task Scheduler automatically advances to the next screen. Hypermedia Systems Ltd.
  • Page 103 Hypermedia Systems Managing via the HMC Figure 89. Task Scheduler Switch SIM per Slot Screen 6. Configure the task parameters: Slot Select or clear the checkboxes. Each checkbox represents the GSM card located in the numbered slot counting from the left.
  • Page 104 Period can be either months, days, hours, or minutes. 9. Click Set Command. The new Task is displayed in the Task Scheduler screen. 10. Click Upload Schedule. The Server activates the schedule according to the defined dates and times. Hypermedia Systems Ltd.

  • Page 105: Switch Sim Per System

    Hypermedia Systems Managing via the HMC 6.1.2 Switch SIM per System Use the Switch SIM per System task to configure a Gateway to use one specific SIM card for a defined period of time. 1. From the HMC navigation pane, expand the Manage branch.

  • Page 106: Reset Sim Counter

    From the Module column, select the module upon which the task will be performed. Only one Module can be selected. From the module’s SIM dropdown menu, select the SIM card for which the count will be reset. Hypermedia Systems Ltd.
  • Page 107 Hypermedia Systems Managing via the HMC Select All to reset the count on all of the module’s SIM cards. Note: 10. Click Next. The Set Command screen, with the command syntax, is displayed. Figure 94. Task Scheduler Set Command Screen Caution: Clicking menu deletes the new task.

  • Page 108: Set Multi Sim

    Enter an amount of time measured in minutes that each SIM card is active. When the period of time expires, the next SIM card become active. Lock Period Enter an amount of time measured in minutes after which the SIM cards can no longer be used to place calls. Hypermedia Systems Ltd.
  • Page 109 Hypermedia Systems Managing via the HMC 5. Click Next. The Set Command screen, with the command syntax, is displayed. Figure 96. Task Scheduler Set Command Screen Caution: Clicking menu deletes the new task. The table of schedules tasks is redisplayed.

  • Page 110: Manual Command

    Period can be either months, days, hours, or minutes. 10. Click Set Command. The new Task is displayed in the Task Scheduler screen. 11. Click Upload Schedule. The Server activates the schedule according to the defined dates and times. Hypermedia Systems Ltd.

  • Page 111: Console Suite And Other Tools

    Hypermedia Systems Console Suite and other Tools Console Suite and other Tools This section includes:  Service Console (section )  PRI Cause Conversion (section 7.2)  Hypermedia Gateway Server List (section 7.3) Release 5.3 (June 2013)

  • Page 112: Service Console

    Console Suite and other Tools Service Console 7.1 Service Console Hypermedia Technical Support might ask you to assist them by completing tasks using the Service Console. To run the Service Console tool: 1. Click the Windows Start button > All Programs.

  • Page 113: Pri Cause Conversion

    Console Suite and other Tools 7.2 PRI Cause Conversion Cause codes represent the reason for releasing the a call. The Hypermedia Gateway can manipulate the releasing Cause code—that is, Convert to Value— if we do not want to report the exact reason for call release.
  • Page 114 Figure 100. Editable Value Field 6. Select a new value. 7. Click Save. 8. Click Submit. 9. Two additional options exist: Show Converted Displays the converted values. Reset Codes Assigns the original cause code values. 10. Click Save Conversions. Hypermedia Systems Ltd.

  • Page 115: Hypermedia Gateway Server List

    Console Suite and other Tools 7.3 Hypermedia Gateway Server List Use the Hypermedia Gateway Server list to review a list of existing servers, to add a new server, and to edit an existing server. Other Hypermedia configuration and management tools can be accessed from the Hypermedia Gateway Server list. When accessed from here, the IP address and the password from the list are used, avoiding the need to re-enter these.

  • Page 116: Accessing Other Tools Via The Server List

    Table 8. Tools Available from the Server List Clicking Action Click Result Clicking the name that appears Opens the Hypermedia Management Console in the Server Name column Clicking Edit Opens the Server Information window Opens the HGS Setup Parameters tool...

  • Page 117: Troubleshooting

    Hypermedia Systems Console Suite and other Tools 7.4 Troubleshooting Table 9. Power Display Problem Solution System does not start up No power to the unit Connect power cables Alarm sounds every time the When a dual power supply is Replace faulty power unit.
  • Page 118 Console Suite and other Tools Troubleshooting This page is intentionally blank Hypermedia Systems Ltd.

  • Page 119: Index

    Advanced Call Routing (ACR) ....69 HBS............5 Allow Blocked Content..... 22, 24 HGS Setup Parameters ......80 Auto Link ..........33 Hypermedia Management Console... 5 Bi Directional .......... 64 In Filter ........... 60 Int. Routing ..........61 IP address ..........25 Call Limits ..........
  • Page 120 Reset Codes ........... 104 USSD SIM Balance ........ 49 Resource Map ......... 63 Route to Group ........60 Rules ............65 versions ........... 26 Rules for Filter ........75 Volume Settings ........31 RX BER ..........50 Hypermedia Systems Ltd.

  • Page 121: Release 5.3 (June

    Hypermedia Systems Index Release 5.3 (June 2013)

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