Warranty Information - RugDoctor 93140 series User Manual

WARRANTY INFORMATION

Two (2) Year Limited Consumer Warranty
Rug Doctor gives the original purchaser, who retains proof of purchase, from Rug Doctor or an
authorized Rug Doctor dealer, this limited warranty ("warranty") for your Deep Carpet Cleaner
machine acquired for normal household use (commercial or rental use is excluded). You are
responsible to notify Rug Doctor within thirty (30) days of original purchase if any parts or
components are missing on your Deep Cleaning machine.
What Does This Warranty Cover / How Long Does The Warranty Last
Rug Doctor will, for the original purchaser, repair or replace including labor, any part that is defective
in material or workmanship within two (2) years of purchase. This warranty applies to machines used
for normal household purposes only.
What The Warranty DOES NOT Cover
The following exclusions apply to machine and part(s) failures due to: 1) normal wear and tear; 2)
machine alterations and 3) abuse or misuse of the machine, including use not in accordance with
this "Instruction Guide." This warranty does not provide for a refund of the purchase price. For best
operating efficiency and cleaning, use of Rug Doctor products is recommended. Use of the machine
for rental voids the warranty and is not permitted under Federal Law (see "UNAUTHORIZED USE"
statement below). Commercial use is excluded under this warranty except as set forth in the
"ONE YEAR LIMITED COMMERCIAL WARRANTY" below. RUG DOCTOR IS NOT LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY NATURE INVOLVING THE PURCHASE/USE
OF YOUR CARPET CLEANING MACHINE. IN NO EVENT SHALL RUG DOCTOR'S LIABILITY EXCEED
THE PURCHASE PRICE OF THE MACHINE. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS IS RUG DOCTOR'S EXCLUSIVE WARRANTY FOR THIS
PRODUCT. ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN ARE EXPRESSLY DISCLAIMED.
THE IMPLIED WARRANTIES OF A MERCHANTS' ABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, WHICH MAY ARISE BY OPERATION OF LAW, ARE LIMITED TO 2 YEARS FROM THE DATE
OF PURCHASE UNLESS APPLICABLE STATE LAW PROVIDES OTHERWISE.
Expenses
If a machine is returned to a warranty center for repair within thirty (30) days of original purchase,
Rug Doctor will pay the freight charges both to a warranty center and back to you. Thereafter, you
may be directed to take the machine to a local repair center or required to ship the machine to a Rug
Doctor warranty center should additional repairs be required during the warranty period. You will be
responsible to pay any freight charges for shipment to the warranty center for repairs occurring after
the initial thirty (30) days. Rug Doctor will pay the freight charges back to you.
How State Laws Apply
This warranty gives you specific legal rights. You may also have other rights which vary
from state to state.
How Do I Get Service Under This Warranty?
TO OBTAIN WARRANTY ASSISTANCE, please call 1-800 RUG DOCTOR (1-800-784-3628)
(8 am to 5 pm Mon - Fri CST) or e-mail consumer. support@rugdoctor.com. Rug Doctor will need
the following information in order to assist you: your name, address and telephone number, product
model and serial number, proof of purchase showing date and place of purchase. Please explain
the nature of the problem. Rug Doctor will review all the facts involved and advise you as to
recommended procedure. We recommend you keep the original carton and packing materials.
Rug Doctor, LLC
4701 Old Shepard Place
Plano, Texas 75093
E-mail: consumer. support@rugdoctor. com
Web Site: www.rugdoctor. com
Unauthorized Use
Use of this carpet cleaning machine with Rug Doctor trademarks for rental purposes is
UNAUTHORIZED and is in violation of U.S.C. Section 1114(I) and 15 U.S.C. Section 1125(a).
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rugdoctor.com 1-800-784-3628