Warranty Information - RugDoctor FlexClean FCM-1 User Manual

Warranty Information

Two (2) Year Limited Consumer Warranty
Rug Doctor gives the original purchaser, who retains proof of purchase, from Rug Doctor or an authorized Rug
Doctor dealer, this limited warranty ("Warranty") for your Rug Doctor Flex Clean® acquired for normal household
use (commercial or rental use is excluded). You are responsible to notify Rug Doctor within thirty (30) days of
original purchase if any parts or components are missing, or if you experience any issue with your Rug Doctor
Flex Clean® machine.
What Does This Warranty Cover / How Long Does The Warranty Last
Rug Doctor will repair or place including labor, for the original purchaser, with proof of purchase, any part that is
defective in material or workmanship within two (2) years of original purchase; two (2) years on outer housing
parts. This warranty applies to machines used for normal household purposes only.
What The Warranty Does Not Cover
The following exclusions apply to machine and part(s) failures due to: 1) normal wear and tear; 2) machine
alterations and 3) abuse or misuse of the machine, including use not in accordance with this "User Manual."
This warranty does not provide for a refund of the purchase price. For best operating efficiency and cleaning,
use of only Rug Doctor products is recommended. Use of the machine for rental voids the warranty and is not
permitted under Federal Law (see "Unauthorized Use" statement below). Commercial use is excluded under this
warranty except as set forth in the "ONE YEAR LIMITED COMMERCIAL WARRANTY" on the following page. Rug
Doctor is not liable for any consequential or incidental damages of any nature involving the purchase/use of your
carpet cleaning machine. In no event shall Rug Doctor's liability exceed the purchase price of the machine. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations
or exclusions may not apply to you.
Expenses
If a machine is returned to a repair center for repair within thirty (30) days of original purchase, Rug Doctor
will pay the freight charges both to a repair center and back to you. Thereafter, you will be required to ship
the machine to a Rug Doctor repair center should additional repairs be required after the initial thirty (30) day
warranty period. You will be responsible to pay any freight charges for shipment to the repair center for repairs
occurring after the initial thirty (30) days. Rug Doctor will pay the freight charges back to you.
How State Laws Apply
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
How Do I Get Service Under This Warranty?
TO OBTAIN WARRANTY ASSISTANCE, please call 1-800 RUG DOCTOR (1-800-784-3628) (8 am to 5 pm
Mon - Fri CST) or e-mail consumer.support@rugdoctor.com. Rug Doctor will need the following information
in order to assist you: your name, address and telephone number, product model and serial number, proof
of purchase showing date and place of purchase. Please explain the nature of the problem. Rug Doctor will
review all the facts involved and advise you as to recommended procedure. We recommend you keep the
original carton and packing materials. Rug Doctor does not supply these materials if shipping the machine
is necessary.
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F L E X C L E A N® A L L - I N - O N E F L O O R C L E A N E R
Unauthorized Use
Use of this machine with Rug Doctor trademarks for rental purposes is UNAUTHORIZED and is in violation of
U.S.C. Section 1114(I) and 15 U.S.C. Section 1125(a).
One (1) Year Limited Commercial Warranty
All of the warranty terms as expressed above shall apply in all respects, for the original United States purchaser
of a Rug Doctor® Flex Clean® All-In-One Floor Cleaner, who purchases/uses the machine commercially (not
in household use), except the limited warranty period for the defects in material or workmanship as well as
housing parts for commercial use machines shall be one (1) year. You can register your Rug Doctor machine
at www.rugdoctor.com.
Note: You must keep your original sales receipt. It provides proof of date of
SERVICING YOUR MACHINE
If your Rug Doctor® FlexClean® All-In-One Floor Cleaner
should require service:
Contact Rug Doctor's Consumer Service if you need information about repairs
or replacement parts or if you have questions about your warranty.
RUG DOCTOR CONSUMER SERVICE CONTACT INFORMATION:
WEBSITE: www.rugdoctor.com/customer-support
EMAIL: consumer.support@rugdoctor.com
PHONE: 1-800-784-3628
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE
| U s e r M a n u a l r u g d o c t o r . c o m
purchase in the event of a warranty claim.
For any questions or concerns, please contact Rug Doctor
customer service representative at 1-800-784-3628
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