TDC Netopia User Manual page 23

Use this checklist to locate and repair the fault:
If
The 'LAN 1' –
'LAN 4' LEDs do
not light or flash
green
'Wireless Link'
is turned off
'Wireless Link'
is turned off
'Wireless Link'
is not flashing
You cannot ac-
cess http://tts.
tdc.dk/welcome.
do
24
Then
These LEDs only flash when there is data traffic (e.g. when you
receive emails or are logged onto the Internet). This means that,
only in cases where you are trying to establish connection to the
Internet and the LEDs do NOT flash, is there a problem with either
cables, own equipment/own network, or the router. If this is the
case, please contact Helpdesk on tel. +45 80 80 80 90. See section
8.3 if you want to send test data. Please note that we cannot offer
support on your local area network.
Check your order confirmation to see whether 'Trådløs' has been
ordered.
The wireless functionality has not been set up. Check whether the
'Power' LED is lit. If yes, the router needs to be restarted in order for
the wireless functionality to be activated. If the 'Wireless Link' LED
is still not lit after approx. 5 minutes, please contact Helpdesk on
tel. +45 80 80 80 90.
Check whether there is an active wireless network card within the
coverage area and whether the wireless network card has been
configured correctly using the user information received (SSID and
encryption key).
This may be because your Internet access is established via a VPN
connection to, for example, your workplace. You need to use a direct
Internet connection in order to be able to access the website. If this
is not the case, you can check whether you are coming from the IP
address indicated in the letter forwarded 'Information vedrørende
Internettilslutning' (information on Internet connection). You can
see your IP address by going to the address: myip.dk. Your IP ad-
dress is indicated under 'Your IP' at the top of this page.