Mercedes-Benz 2013 C-Class Coupe Owner's Manual page 158

Driving
156
Problems with the engine
Problem
The engine does not
start.
The engine does not
start. The starter motor
can be heard.
The engine does not
start. The starter motor
can be heard. The
reserve fuel warning
lamp is lit and the fuel
gauge display shows 0.
The engine does not
start. You cannot hear
the starter motor.
Possible causes/consequences and M Solutions
The HOLD function or DISTRONIC PLUS is activated.
X
Deactivate the HOLD function (
PLUS ( Y page 179).
X
Try to start the engine again.
There is a malfunction in the engine electronics.
R
There is a malfunction in the fuel supply.
R
X
Turn the key back to position 0 in the ignition lock before
attempting to start the engine again.
or
X
Press the Start/Stop button repeatedly until all indicator lamps
in the instrument cluster go out.
X
Try to start the engine again (
long and frequent attempts to start the engine, as this will drain
the battery.
If the engine does not start after several attempts:
X
Consult a qualified specialist workshop.
The fuel tank is empty.
X
Refuel the vehicle.
The on-board voltage is too low because the battery is too weak
or discharged.
X
Jump-start the vehicle (
If the engine does not start despite attempts to jump-start it:
X
Consult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
X
Allow the starter motor to cool down for approximately two
minutes.
X
Try to start the engine again.
If the engine still does not start:
X
Consult a qualified specialist workshop.
Y page 188) or DISTRONIC
Y page 150). Avoid excessively
Y
page 338).