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Smart Diagnosis
Function
Using Smart
Diagnosis™
30
Smart Diagnosis
Should you experience any problems with your refrigerator, it has the capability of
transmitting data via your telephone to the LG service center. This gives you the
capability of speaking directly to our trained specialists. The specialist records the
data transmitted from your machine and uses it to analyze the issue, providing a
fast and effective diagnosis.
If you experience problems with your refrigerator, call 1-800-243-0000. Only use
the Smart Diagnosis feature when instructed to do so by the LG call center agent.
The transmission sounds that you will hear are normal and sound similar to a fax
machine.
Smart Diagnosis cannot be activated unless your refrigerator is connected to
power. If your refrigerator is unable to turn on, then troubleshooting must be done
without using Smart Diagnosis.
First, call 1-800-243-0000. Only use the Smart Diagnosis feature when instructed
to do so by the LG call center agent.
1. Open the right refrigerator door.
- If the door has been opened for over one minute, close all refrigerator doors and
open the right refrigerator door again.
2. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
- Check whether the microphone of the handset is facing
the speaker hole.
3. Press and hold the Freezer button for three seconds
while continuing to hold the phone to the speaker.
After the display screen goes off, release the Freezer
button.
- After facing the handset toward the speaker hole, keep the
freezer temperature button pressed until the display screen goes off.
4. Keep the phone in place until the tone transmission has finished. This
takes about 3 seconds, and the display will count down the time. Once the
countdown is over and the tones have stopped, resume your conversation
with the specialist, who will then be able to assist you in using the
information transmitted for analysis.
NOTE
• Call quality differences by region may affect the function.
• Use the home telephone for better communication performance, resulting in better
service.
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