If the TV seems to have a problem, first review this list of possible problems and solutions. Also review the Troubleshooting
section in the e-Manual. If none of the troubleshooting tips apply, visit "www.samsung.com," and then click on Support, or call
Samsung customer service.
The TV won't turn on.
There is no picture/video.
The remote control does not work.
The cable/set top box remote control
doesn't turn the TV on or off, or adjust the
Some functions and pictures shown in this manual are available on specific models only.
To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by USB (samsung.com →
Support → Downloads).
y Anynet+(HDMI-CEC): Allows you to control all connected Samsung devices that support anynet+ with your Samsung
y My Contents: Allows you to play music files, pictures, and movies.
Solutions and Explanations
Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
Make sure the wall outlet is working.
Try pressing the
button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to "Remote control does not work" below.
Check the cable connections. Remove and reconnect all cables connected to the TV and external
Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to match the TV
input connections. For example, if an external device's output is HDMI, it should be connected to an
HDMI input on the TV.
Make sure your connected devices are powered on.
Be sure to select the correct input source by pressing the
Reboot the connected device by unplugging and then reconnecting the device's power cable.
Replace the remote control batteries. Make sure the batteries are installed with their poles (+/–) in the
Clean the sensor's transmission window on the remote.
Try pointing the remote directly at the TV from 5~6 feet away.
Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the
SAMSUNG TV code.
List of Features
English - 14
button on the remote control.