Product Service - Panasonic SV-SR100 Operating Instructions Manual

For Product Information, Operating Assistance, Literature Request,
Dealer Locations, and all Customer Service inquiries please contact:
1-800-211-PANA (7262), Monday–Friday 9 am–9 pm; Saturday–Sunday
9 am–7 pm, EST.
or send e-mail: consumerproducts@panasonic.com
Web Site: http://www.panasonic.com
You can purchase parts, accessories or
locate your nearest servicenter by visiting
our Web Site.
Product Repairs
MAIL TO:
Please carefully pack and ship, prepaid and insured, to the Elgin Centralized Factory Servicenter.
Customer's in Puerto Rico, please ship or carry in to location below ("Service in Puerto Rico")
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/
Ave. 65 de Infanteria, Km. 9.5, San Gabriel Industrial Park, Carolina,
Phone (787) 750-4300 Fax (787) 768-2910

Product Service

1. Damage requiring service—The unit should be serviced by qualified service personnel if:
(a) The AC power supply cord or AC adaptor has been damaged; or
(b) Objects or liquids have gotten into the unit; or
(c) The unit has been exposed to rain; or
(d) The unit does not operate normally or exhibits a marked change in performance; or
(e) The unit has been dropped or the cabinet damaged.
2. Servicing—Do not attempt to service the unit beyond that described in these operating instructions. Refer all other
servicing to authorized servicing personnel.
3. Replacement parts—When parts need replacing ensure the servicer uses parts specified by the manufacturer or
parts that have the same characteristics as the original parts. Unauthorized substitutes may result in fire, electric
shock, or other hazards.
4. Safety check—After repairs or service, ask the servicer to perform safety checks to confirm that the unit is in proper
working condition.
Product information
For product information or assistance with product operation:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@
panasonic.com, or web site (http://www.panasonic.com/sd).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 905-624-5505, web site (www.panasonic.ca), or
an authorized Servicentre close to you.
In other areas, consult your dealer.
Centralized Factory Servicenter
Panasonic Services Company
1705 N. Randall Road,
Elgin, IL 60123-7847
Attention: SD Repair
Service in Puerto Rico
Factory Servicenter:
Puerto Rico 00985
Accessory Purchases:
1-800-332-5368 (Customer Orders
Only)
Panasonic Services Company 20421
84th Avenue South, Kent, WA 98032
(6 am to 5 pm Monday–Friday; 6 am
to 10:30 am Saturday; PST)
(Visa, MasterCard, Discover Card,
American Express, Check)
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