Troubleshooting Guide - Reverse Osmosis Genesis Installation Manual

TROUBLESHOOTING GUIDE

Not Enough Water From Holding Tank
Possible Cause
Feed water valve is plugged or closed.
Sediment/Carbon filter(s) clogged.
Low incoming water pressure.
Reverse Osmosis Membrane is fouled.
Air pressure in holding tank is incorrect.
Air Bladder in Holding Tank is ruptured.
Holding Tank valve is closed.
No water to drain. Drain Flow Restrictor is clogged.
No water to drain. Air Gap Faucet is clogged.
Check Valve on RO Membrane Housing is stuck.
Automatic Shut-Off Valve Malfunctioning.
Low Water Pressure From Dispensing Faucet
Possible Cause
Air Pressure in Holding Tank is incorrect.
This is the #1 reason for low flow from Reverse Osmosis
Faucet.
Carbon Post Filter is clogged.
Holding Tank Valve is partially closed.
Faucet is out of adjustment or faulty.
Heavy water use. Holding Tank empty.
Low Water Production.
Product Water is High in Total Dissolved Solids (TDS)
Possible Cause
Clogged Prefilter.
Low incoming water pressure.
RO Membrane is not correctly sealed in Housing.
Reverse Osmosis membrane is expended.
Product water and drain water lines are reversed.
No water to drain. Drain Flow Restrictor is clogged.
No water to drain. Air Gap Faucet is clogged.
The Automatic Shut-Off Valve is not closing.
New Carbon Postfilter has not been rinsed completely.
The incoming feed water TDS has increased.
Tastes and Odors in Product Water
Possible Cause
Carbon Post Filter is exhausted.
There is foreign matter in Holding Tank.
Product water and Drain water lines are reversed.
Dissolved gases in feed water.
Increase in Product Water TDS.
Drain Water Overflows at the Air Gap Faucet
Possible Cause
Air Gap is clogged.
Drain line is clogged.
Drain flow rate is too high.
Faucet Leaks or Drips
Possible Cause
Water leaks from faucet spout.
Leaks from beneath the handle.
Solution
Open valve or unclog.
Replace Filters.
Incoming water pressure must be above 40 PSI. Install Booster or Permeate Pump.
Make sure incoming water pressure is within operating limits. Make sure drain line is not clogged. (See High TDS) Correct
cause of fouling and replace RO Membrane.
Empty water from holding tank. Air pressure in valve stem should be between 6-8 PSI.
Replace Holding Tank.
Open valve.
Replace Drain Flow Restrictor.
Clear or replace Air Gap Faucet.
Replace Check Valve.
Replace Automatic Shut-Off Valve.
Solution
Open faucet and empty water from holding tank. Shut off feed water to system and remove holding tank from under sink. Locate
the air valve stem (just like on a car or bicycle tire) and add air. If there is still water in the tank, continue to add air until all the water
is removed. Once all the water is removed, continue to add air and pressurize to 6-8 PSI. Re-install the tank under the sink, turn
on feed supply to the system and allow the tank to fill.
Replace Post Filter
Open Valve.
Repair or replace Faucet.
Allow Holding Tank to refill.
See previous section on Low Quantity of Water From Holding Tank.
Solution
Replace Filter.
Incoming water pressure must be > 40 PSI. Install Booster or Permeate Pump.
Check that RO Membrane is correctly installed.
If Membrane life is unusually short, find and correct the problem. (Average life is 2 - 3 years.) Replace RO
Membrane.
Correct plumbing.
Replace Drain Flow Restrictor.
Clear or replace Air Gap Faucet.
Repair or replace Automatic Shut-Off Valve.
Drain Holding Tank twice to rinse new Carbon Postfilter.
An increase in feed water TDS will also give an increase in Product Water TDS.
Solution
Replace Filter.
Clean, flush and sanitize the Holding Tank. Replace filters.
Correct plumbing.
Pre-treat feed water to remove gasses.
See High TDS in Product Water Section
Solution
Clear Air Gap
Clear tubing.
Replace Flow Restrictor.
Solution
Adjust faucet by turning the tee bar located under the handle to provide a small amount of free play in the
handle when shut off. Should this not work, repair or replace the faucet.
Repair or replace the faucet.
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