Samsung un55j6500AK E-Manual page 105

The problem
Unable to find a
Channel
The TV image does
not look as good as it
did in the store.
The picture is
distorted.
The color is wrong or
missing.
The color is poor
or the picture is not
bright enough.
There is a dotted line
on the edge of the
screen.
The picture is black
and white.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung's Call Center for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
"
If the problem persists, check the signal strength or refer to the external device's user manual.
If your TV is not connected to a cable or satellite box, run
Setup) or Auto Tuning (Broadcasting
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
● Air/Cable Antenna Connection: Try HD channels after running the Auto Program
function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programs and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue
with the TV.
Mobile phones used close to the TV (within 1m) may cause noise in analog and
digital channels.
If you're using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause color
problems or a blank screen.
Go to the Picture menu and then adjust the
and Color settings.
See if Energy Saving (MENU
been enabled.
Try resetting the picture.
Change Picture Size to 16:9.
If you are using AV composite input, connect the video cable (yellow) to the TV's
green component jack.
Try this!
Auto
Picture
System Eco Solution
(Picture Picture Reset)
Setup (MENU
Tuning).
Mode, Brightness, Sharpness,
Energy Saving) has
System