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13. Help
Problem
I cannot receive
documents automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
The printing quality is
poor.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
I cannot receive
documents using the
handset.
When an extension
telephone is connected, I
cannot receive
documents by pressing
{*}{#}{9}.
94
Cause & Solution
L The receiving mode is set to TEL mode.
Change the receiving mode to TAM/FAX mode (page 55) or FAX
ONLY mode (page 56).
L The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #06 on page 67).
L The greeting message is too long. Record a shorter message
(page 61).
L The receiving mode is set to FAX ONLY mode and the incoming
call is not a fax. Change the receiving mode to TEL mode (page
54) or TAM/FAX mode (page 55).
L If a blank sheet is ejected after the received document is printed
out, the size of the document sent by the other party is as large as,
or larger than, the recording paper, or the receiving reduction rate
is not programmed correctly. Program the proper rate in feature
#36 (page 69).
L The other party placed the document in their fax machine the
wrong way. Check with the other party.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 11 for
further details.
L The thermal head is dirty. Clean it (page 103).
L Some paper has instructions recommending which side to print on.
Try turning the paper over.
L You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party's machine. Ask them to send
a clearer copy of the document or to check their fax machine.
L The receiving mode is set to TEL mode.
Receive the document manually (page 53) or change the receiving
mode to TAM/FAX mode (page 55) or FAX ONLY mode (page 56).
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 19) or clear the jammed paper (page 98).
L If you want to set TAM/FAX or FAX ONLY mode, set the desired
mode using feature #77 (page 70), and press {AUTO ANSWER}
repeatedly to select the desired mode.
L If you want to set TEL mode, press {AUTO ANSWER} repeatedly
to select TEL mode.
L The Distinctive Ring is set (feature #31 on page 58).
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 19) or clear the jammed paper (page 98).
L You must set remote fax activation to ON (feature #41 on page 69)
beforehand.
L Press {*}{#}{9} firmly.
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 19) or clear the jammed paper (page 98).
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