TG1840AL(e-e).book Page 68 Tuesday, April 11, 2006 11:02 AM
Useful Information
Telephone
Problem
I cannot make or receive calls.
The unit does not ring.
The batteries should be charging
but the battery icon does not
change.
A busy tone is heard when {C} is
pressed.
No sound is heard when making a
call with the base unit.
68
Cause & solution
L The AC adaptor or telephone line cord is not
connected. Check the connections.
L If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the wall
socket directly. If the unit operates properly, check
the splitter.
L Disconnect the base unit from the telephone line
and connect the line to a known working telephone.
If the working telephone operates properly, contact
our service personnel to have the unit repaired. If
the working telephone does not operate properly,
contact your service provider.
L The call bar feature is turned on. Turn it off (page
32, 37).
L You dialled a call restricted number (page 37).
L The key lock feature is turned on. Turn it off (page
18).
L The unit is not designed to be used with rotary
(pulse dialling) services.
L The ringer volume is turned off. Adjust the handset
ringer volume (page 29) and the base unit ringer
volume (page 21).
L The night mode feature is turned on. Turn it off
(page 30, 35).
L Clean the charge contact and charge again (page
14).
L The AC adaptor is disconnected. Plug in the AC
adaptor.
L The handset is too far from the base unit. Move
closer and try again.
L Another handset or the base unit is on an outside
call. Wait for the other user to complete the call.
L If you make a call with the base unit while the ARS
feature is turned on, no sound will be heard until the
base unit determines which carrier should be used
for the call.