Troubleshooting - Sony PHA-3 Start Manual

SONY.
Portable Headphone Amplifier
Amplificateur portatif pour
casque d'ecoute
Amplificador portatil de
auriculares
4-547-088-11(2)
Reference Guide
Guide de reference
Guia de referenda
© 2014 Sony Corporation
Printed in China
htlp://www.sony.neV
11 111111111111111111111111111 1111111111111111111111111
• 4 5 4 7 0 8 8 1 1 • (2)
Manuals supplied
The 3 following manuals are included.
0
0
-
Reference Guide (this document)
Provides you with precautions and product
specifications.
Start Guide (exhibit document)
Provides you with instructions on how to connect
the unit with devices and basic operations.
Help Guide (Operating Instructions)
Read the Help Guide on your computer or
smartphone, when you want to know how to use
the unit in greater detail. The Help Guide also
contains a troubleshooting guide which provides
you with remedies for the problems you might
encounter.
URL:
http ://rd1 .sony.net/help/mdr/pha-3/h_uc/
Two-dimensional code:
For the customers in the USA
Owner's Record
The serial number is located at the bottom of the unit.
Record these numbers in the spaces provided below. Refer to
them whenever you call upon your Sony dealer regarding this
product.
Model No. PHA-3
Serial No. _ _ _ __ _ _ __ _ _ _
Information
If you have any questions about this product, you may call:
Sony Customer Information Service Center 1-800-222-7669 or
http://www.sony.com/
Declaration of Conformity
Trade Name: SONY
Model No.: PHA-3
Responsible Sony Electronics Inc.
Party:
Address:
Telephone
No.:
16530 Via Esprillo, San Diego,
CA 92127 USA
858-942-2230
This device complies with Part 1S of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
You are cautioned that any changes or modifications not
expressly approved in this manual could void your authority to
operate this equipment.
Note
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for
Troubleshooting
If you run into any problems using this unit, use the following
checklist and read the product support information on our
website. Should any problem persist, consult your nearest Sony
dealer.
No sound
~ Check that the unit and the audio device are connected
correctly.
--+
Check that the connected device is turned on.
~ Check that the unit is turned on.
~If
the POWER CHG (charge) indicator does not light up,
charge the battery.
~ Check that the INPUT switch is in the correct position for the
connected audio device.
~
Check that the OUTPUT switch is in the correct position for
the output jack.
--. Turn up the volume of the connected device.
~ Turn up the volume of the unit.
~ Connect the headphone plug firmly to the unit.
~ Check that the unit, amplifier and active speaker are
connected correctly.
~ Check that the connected headphones are stereo, not
monaural.
The unit does not support monaural headphones. Do not
connect monaural headphones. It may cause a malfunction.
When connected to a computer, there is no sound or the
sound is not played back properly.
~ The computer does not recognize the unit as a USB device.
Restart your computer.
Install the driver software for Windows "Sony USB Device
Driver" on your Windows computer. Visit the following
website, and install the software.
http://www.sony.com/supportl
~ Turn up the volume of your computer or software.
~ If the unit was connected to the computer while using audio
playback software, restart the audio playback software.
~ When playing High-Resolution Audio format data on your
computer with the unit, use the audio playback software
compatible with the High-Resolution Audio format data, such
as "Hi-Res Audio Player."
When "Hi-Res Audio Player" is not installed, install it on your
computer. Visit the following website, and install the
software.
http://www.sony.com/supportl
~ If the computer enters standby, sleep or hibernation mode,
while the music is played back by using the audio playback
software, restart the audio playback software.
~
Check that the sound device settings of your computer are
correct
~
For Windows 8/8.1
Press and hold the [Windows] and [X ] keys to display the
menu, select [Control Panel]. [Hardware and Sound],
[Sound], [Playback] tab, select [Sony PHA-3] for the
playback device, then click [Set default].
~ For Windows 7/Windows Vista
Click the [Start] menu, select [Control Panel], [Hardware and
Sound].[Sound],[Piayback] tab, select [Sony PHA-3] for the
playback device, then click [Set default].
~ For Macintosh
Click the (Apple] menu, select [System Preferences],
[Sound]. [Output] tab, then select [PHA-3] for [Select a
device for sound output].
~
The volume control of your computer or the audio playback
software is set to suppress the sound. Cancel the setting.
~ The CD-ROM drive does not support the digital reproduction
function. Use a CD-ROM drive that supports the digital
reproduction function.
~ Digitally broadcast sound may not be output from a
computer's USB port. In this case, connect the AUDIO IN/LINE
OUT jack of the unit to the analog audio output of the
computer.
low sound
--+
Turn up the volume of the connected device.
~ Turn up the volume of the unit.
~ When using high-impedance headphones, set the GAIN
select switch to HIGH .
~ Use headphones that have a stereo mini plug. The unit only
supports headphones that have a stereo mini plug . If you use
headphones/headset with a remote control or microphone,
there may be low sound or no sound.
The unit does not turn on.
~
Charge the battery of the unit.
~
When battery life reduces to half, the battery is approaching
the end of its service life. Consult your nearest Sony dealer
for replacement.
Distorted sound
~ If the audio device is connected to the AUDIO IN/LINE OUT
jack of the unit. turn down the volume of the connected
device.
~ Set the equalizer setting of the connected device to off.
~ Charge the battery of the unit.
The battery cannot be charged.
--+
Turn off the unit.
~
Check that the unit and your computer are firmly connected
using the micro-USB cable (supplied).
~ Check that the computer is turned on and not in standby,
sleep or hibernation mode.
~ Check that the unit and the computer are directly connected,
and not via a USB hub.
~
Try the USB connection procedure again in cases other than
those stated above.
~The USB port of the connected computer may have a
problem. Connect the unit to another USB port of the
computer if available.
~
A USB AC adaptor that is not recommended is being used.