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Appendix A
Problems and Solutions
Problem
Battery will not
recharge
No Service is
displayed
Unable to receive
calls
76 Before Requesting Help
Possible Cause(s)
The ambient air
temperature exceeds
104°F (40°C) or is less
than 32°F (0°C).
Contact between your
battery and recharger is
incomplete.
The battery has not been
charged for a long time
and has been deeply
discharged.
The battery is defective.
Signal is too weak.
Phone is off.
Security features may be
set so that the phone will
not receive calls.
Answer Options setting is
set to use
to
answer a call.
Service is not activated.
Solution(s)
Lower or raise the air temperature;
allow the phone to cool off or warm up
before recharging.
Disconnect your charger from the
phone and then try reconnecting it.
Attempt to recharge the battery. It
may take a few minutes for recharging
to begin. If the battery will not
recharge, replace it.
Replace the battery.
Note: It's normal for a battery to
slowly lose its ability to hold a charge.
Move to another location, or wait a
few minutes if you are traveling in an
automobile.
If you are in a building, move near a
window or go outside to send or
receive calls.
Note: If you know you are in a cellular
service area and the phone continues
to indicate No Service, contact your
wireless service provider.
Turn phone on.
Check Security Options settings. (See
"Call Lock" on page 60 for more
information.)
Press
to answer a call or
change the Answer Key setting to
Any Key. (See "Answer Key Options"
on page 22.)
Contact your wireless service
provider.
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