12.2 Interferences and error messages – causes and
troubleshooting recommendations
If you receive frequent error messages, please call Accu-Chek Customer
Care at 1-800-363-7949.
If this happens ...
The meter will not turn
on.
Symbols, error messages and troubleshooting
it means:
The batteries (normal or rechargeable)
are empty or none are inserted.
Insert batteries (new or recharged).
You inserted the batteries the wrong
way round.
Remove the batteries and re-insert
them as shown in the battery
compartment. If the batteries were in
the meter the wrong way round for
longer than two minutes, the year,
time and date are now lost. Re-enter
them (see Chapter 3).
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