Panasonic KX-TG2431. Operating Instructions Manual
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Panasonic KX-TG2431. Operating Instructions Manual

2.4 ghz digital cordless answering system
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See also: Quick Manual
Model shown is KX-TG2431.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save
for future reference.
For assistance, visit our website: http://www.panasonic.com for
customers in the U.S.A. or Puerto Rico.

Operating Instructions

2.4 GHz Digital Cordless Answering System
Model No.
2.4 GHz Digital Cordless Answering System
Model No.
KX-TG2431
with Dual Handsets
KX-TG2432

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Summary of Contents for Panasonic KX-TG2431.

  • Page 1: Operating Instructions

    Charge the battery for 6 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A. or Puerto Rico. Operating Instructions 2.4 GHz Digital Cordless Answering System Model No.

  • Page 2: Table Of Contents

    Table of Contents Introduction Your phone ....4 Accessory information ....5 Important safety instructions .
  • Page 3 Screening your calls ... . 43 Listening to messages ... . . 44 Listening to messages using the base unit ......44 Listening to messages using the handset .

  • Page 4: Your Phone

    Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. Date of purchase (found on the bottom of the unit) Name and address of dealer Attach your purchase receipt here.

  • Page 5: Accessory Information

    Accessory information Included accessories To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277. Accessory Order number items AC adaptor PQLV19Z Telephone PQJA10075Z line cord Wall PQKL10067Z1 mounting PQKL10067Z2 adaptor PQKL10067Z5 Battery HHR-P105 Handset PQYNTG2421WR cover PQYNTG2431GR...

  • Page 6: Important Safety Instructions

    Introduction Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3.
  • Page 7 L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible. Battery To reduce the risk of fire or injury to persons, read and follow these instructions.

  • Page 8: For Best Performance

    Introduction For best performance Base unit location/noise The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone.

  • Page 9: Preparation

    Connections Base unit Fasten the AC adaptor cord. Hooks Charger unit (KX-TG2432 only) To power outlet (120 V AC, 60 Hz) AC adaptor For assistance, please call 1-800-211-PANA (7262). Raise the antenna. To single-line telephone jack (RJ11C) Telephone line cord To power outlet (120 V AC, 60 Hz) AC adaptor Hooks...

  • Page 10: Battery Installation

    Preparation Note: L Use only the included Panasonic AC adaptor PQLV19. L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet.

  • Page 11: Battery Charge

    Battery charge Place the handset on the base unit or charger for 6 hours before initial use. L The unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed. L “Charge completed” is displayed when the battery has been fully charged. The CHARGE indicator will remain lit.

  • Page 12: Battery Replacement

    Preparation Battery performance After your Panasonic battery is fully charged, you can expect the following performance: Operation Operating time While in use Up to 5 hours (talking) While not in use Up to 11 days (standby) While using the Up to 3 hours...

  • Page 13: Controls And Displays

    Controls and displays Controls Base unit KX-TG2432 KX-TG2431 A {LOCATOR/INTERCOM 1} B {LOCATOR/INTERCOM 2} C {LOCATOR/INTERCOM} D {<} (Repeat) E {>} (Skip) F Antenna G Speaker H {ERASE} I {GREETING REC} (Recording) J {STOP} For assistance, please call 1-800-211-PANA (7262). C D E F K {GREETING CHECK} L Display...
  • Page 14 Preparation Handset A Speaker B Soft key C Headset jack D {C} (TALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H {PAUSE}{REDIAL} I Ringer indicator Message indicator J Receiver K Display L {MENU} M {OFF} N {MUTE} {CLEAR} O {HOLD} {INTERCOM} P Microphone Q Charge contacts...

  • Page 15: Display

    Display Base unit display items Displayed Meaning item Flashes when message memory is full. Flashes when the date and time need to be set. Base unit is on an intercom call, or handset is using the answering system. When flashing: base unit is paging or is being paged.

  • Page 16: Setting The Date And Time

    Preparation Setting the date and time Set the date and time so that the unit will announce the day and time each message was recorded by the answering system (page 42) when you play back messages. Press {MENU}. Scroll to “Date and time” by pressing {V} or {^}, then press {>} or {Select}.

  • Page 17: Making/Answering Calls

    Making calls {PAUSE} {REDIAL} Lift the handset and press {C}. L “Talk” will be displayed. Dial the phone number. When finished talking, press {OFF} or place the handset on the base unit or charger. Note: L “Line in use” is displayed when someone is talking on the other handset (KX-TG2432 only) or another phone.

  • Page 18: Answering Calls

    Making/Answering Calls To make a call using the redial list The last 5 phone numbers dialed are stored in the redial list. Press {REDIAL}. L The last number dialed will be displayed. Press {V} or {^} repeatedly to display the desired number. L To delete the displayed number, press {CLEAR}.

  • Page 19: Useful Features During A Call

    Useful features during a call HOLD button This feature allows you to put an outside call on hold. KX-TG2431: Press {HOLD} during an outside call. L “Hold” will be displayed. L To return to the call, press {C} or {s}. KX-TG2432: Press {HOLD} during an outside call.

  • Page 20: Clarity Booster

    Making/Answering Calls Clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature will be turned on automatically when necessary. This feature will turn off when you hang up or put a call on hold.

  • Page 21: For Call Waiting Service Users

    For Call Waiting service users To use Call Waiting, you must subscribe to your telephone company’s Call Waiting service. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone.

  • Page 22: Phonebook

    Phonebook Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook Press {Phonebook}.

  • Page 23: Calling Someone In The Phonebook

    Calling someone in the phonebook Phonebook items can be searched for alphabetically by scrolling through the phonebook items. Press {Phonebook}. L For quick search, you can skip to step Press {Search}. 0-9=Name search dB=Scroll list Press {V} or {^} repeatedly to display the desired item.

  • Page 24: Chain Dial Feature

    Phonebook Chain dial feature This feature allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 1-800-012-3456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling card PIN).

  • Page 25: Copying All Items

    Copying all items Press {MENU}. Scroll to “Copy phonebook” by pressing {V} or {^}, then press {>}. Scroll to “Copy all items” by pressing {V} or {^}, then press {>}. L When all items have been copied, “Complete” will be displayed. L The destination handset display will show “Phonebook Receiving”, then “Phonebook Received”.

  • Page 26: Caller Id Service

    Caller ID Service Using Caller ID service This unit is Caller ID compatible. To use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller ID features When an outside call is being received, the calling party’s name or telephone number will be displayed.

  • Page 27: Caller List

    Caller list Caller information for the last 50 different callers will be logged in the caller list. You can use this list to return missed calls. L Caller information includes caller names and phone numbers, the date and time of calls, and the number of times the caller called.

  • Page 28: Editing A Caller's Phone Number Before Calling Back

    Caller ID Service Editing a caller’s phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the long distance code “1”. Press {V} or {^} to enter the caller list. Press {V} or {^} repeatedly to display the desired item.

  • Page 29: Erasing Caller Information

    Erasing caller information Erasing a selected item Press {V} or {^} to enter the caller list. Press {V} or {^} repeatedly to display the desired item. Press {CLEAR}. L To erase other items, repeat from step 2. L To exit the caller list, press {OFF}. Erasing all items Make sure that you have no missed calls.

  • Page 30: Intercom Features

    Intercom Features Intercom Intercom calls can be made between a handset and the base unit (and between 2 handsets, KX-TG2432 only). Note: L If you have difficulty hearing the other party while using the speaker, decrease the speaker volume. L If you receive a phone call while talking on the intercom, you will hear 2 tones (page 35).

  • Page 31: For Kx-Tg2432 Users

    For KX-TG2432 users Call the desired unit by selecting the extension number, shown in the upper right of each handset’s display. The base unit’s extension number is 0. L To confirm the handset’s extension number ([1] or [2]), place the handset on the base unit or charger.

  • Page 32: Transferring A Call (Kx-Tg2432 Only)

    Intercom Features Transferring a call (KX- TG2432 only) Outside calls can be transferred from one handset to the other. During an outside call, press {INTERCOM}. L The call will be put on hold. To page the other handset, press {handset[1]} or {handset[2]}. Wait for the paged party to answer.

  • Page 33: Programmable Settings

    Guide to handset programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. To program, press {MENU}, press {V} or {^} to scroll through the menu, and press {>} or {Select} when the desired menu item or setting is displayed.

  • Page 34: Ringer Settings

    Programmable Settings *1 Can be used to activate Caller IQ. See the leaflet included with this unit for more information. *2 “Activate CIQ?” is displayed if you have not subscribed to openLCR service. “Turn CIQ on?” is displayed when Caller IQ is turned off. See the leaflet included with this unit for more information.

  • Page 35: Handset Ringer Tone

    Handset ringer tone You can change the ringer tone heard when an outside call is received. There are 3 tones and 4 melodies. The default setting is “Tone 1”. Press {MENU}. Scroll to “Ringer setting” by pressing {V} or {^}, then press {>}. Ringer setting Scroll to “Ringer tone”...

  • Page 36: Call Options

    Programmable Settings Call options Auto talk When this feature is turned on, you can answer a call by lifting the handset off the base unit or charger without pressing {C}. The default setting is OFF. Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}.

  • Page 37: Display Options

    Display options Handset LCD contrast You can adjust the handset display contrast. There are 6 levels. The default setting is level 3. Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “LCD contrast” by pressing {V} or {^}, then press {>}.

  • Page 38: Line Mode

    Programmable Settings Note: L The setting should stay at 700 ms unless pressing {Flash} fails to pick up the Call Waiting call. L If the unit is connected via a PBX, certain PBX functions (call transferring, etc.) may not work correctly. Consult your PBX supplier for the correct setting.

  • Page 39: Time Adjustment (Caller Id Subscribers Only)

    The handset can display the Internet address where you can download operating instructions for this product using your computer. Press {MENU}. Scroll to “Customer support” by pressing {V} or {^}, then press {>}. L “www.panasonic.com/support” will be displayed. Press {OFF}.

  • Page 40: Programming Via Direct Commands

    Programmable Settings Programming via direct commands You can also program most features using “direct commands”—special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the unit’s menus. Details of each feature can be found on the corresponding pages.
  • Page 41 Feature Set line mode Ring count Recording time Remote code Change language Message alert Time adjustment Handset registration *1 KX-TG2432 only. Note: L If you make a mistake or enter the wrong code, press {OFF} then start again by pressing {MENU}. For assistance, please call 1-800-211-PANA (7262).

  • Page 42: Answering System Features

    Answering System Features Answering system The unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. For details about memory capacity, see page 46. Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time.

  • Page 43: Erasing Your Greeting Message

    To play back the greeting message Press {GREETING CHECK}. Erasing your greeting message Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. L If you do not re-record your greeting message, the unit will use a pre- recorded greeting message.

  • Page 44: Listening To Messages

    Answering System Features Listening to messages When new messages have been recorded: – The MESSAGE indicator on the base unit will flash. – The message indicator on the handset will flash slowly if the message alert feature is turned on (page 50). The base unit display will show the number of messages (old and new) recorded by the answering system.

  • Page 45: Listening To Messages Using The Handset

    Note: L Caller information for the erased messages will remain in the caller list. Listening to messages using the handset When new messages have been recorded, “New message” is displayed. Press {MENU}. Press {Select} at “Message play”. L The unit will announce the number of new messages, and will play back the new messages.

  • Page 46: Memory Capacity

    Answering System Features Calling back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to a message. Press {Call} during playback. Note: L To edit the number before calling back, press {Edit} repeatedly to select the desired format (page 28), then press {Call}, {C}, or {s}.

  • Page 47: Remote Operation

    Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance will prompt you to press certain dial keys to perform different operations. Important: L In order to operate the answering system remotely, you must first set a remote code (page 48).

  • Page 48: Answering System Settings

    Answering System Features *1 If pushed within the first 5 seconds of a message, the previous message will be played. *2 To resume operation, enter a remote command within 15 seconds, or the voice guidance will start. Turning on the answering system remotely If the answering system is off, you can turn it on remotely.

  • Page 49: Ring Count

    Ring count You can change the number of times the phone rings before the unit answers calls. You can select “2”, “3”, “4” (default), “5”, “6”, “7”, or “Toll saver”. “Toll saver”: The unit answers on the 2nd ring when new messages have been recorded, and on the 4th ring when there are no new messages.

  • Page 50: Message Alert

    Answering System Features Message alert You can select whether or not the message indicator on the handset will flash when new messages have been recorded (page 44). The default setting is OFF. Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “Message alert”...

  • Page 51: Useful Information

    For assistance, please call 1-800-211-PANA (7262). Headset (optional) Connecting an optional headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for compatible headsets and ordering information. To connect an optional headset to the handset L Model shown is KX-TCA86.

  • Page 52: Wall Mounting

    Useful Information Wall mounting Base unit The base unit can be mounted on a wall phone plate. Connect the AC adaptor and the telephone line cord. Fasten the AC adaptor cord. Hooks Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base unit.
  • Page 53 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antenna. To remove the wall mounting adaptor While pushing down the release levers (1), remove the adaptor (2).

  • Page 54: Charger Unit (Kx-Tg2432 Only)

    Useful Information Charger unit (KX-TG2432 only) The charger can be wall mounted, as shown below. Connect the AC adaptor. Drive the screws (not included) into the wall using the wall mount template (see below). Mount the charger (1). Slide it down (2) and to the right (3) until it is secure. For assistance, please call 1-800-211-PANA (7262).

  • Page 55: Error Messages

    Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. Display message Busy Error!! ---Incomplete--- Phonebook full No link to base. Move closer to base, try again. Phonebook full No items stored Please lift up and try again.

  • Page 56: Troubleshooting

    Useful Information Troubleshooting General use Problem The unit does not work. The display shows “No link to base. Move closer to base, try again.” and an alarm tone sounds. I cannot hear a dial tone. Programmable settings Problem I cannot program items. While programming, the handset starts to ring.

  • Page 57: Making/Answering Calls, Intercom

    Making/answering calls, Intercom Problem Static is heard, sound cuts in and out. Interference from other electrical units. The handset does not ring. I cannot make a call. I cannot redial by pressing {REDIAL}. I cannot have a conversation using the headset.

  • Page 58: Caller Id

    Useful Information Problem While storing an item in the phonebook, the handset starts to ring. Copying stopped with an item displayed. The display exits the phonebook while searching. Caller ID Problem The handset does not display the caller’s name and/or phone number. The caller list/incoming phone numbers are not edited automatically.

  • Page 59: Answering System

    Problem The display exits the caller list while searching. Answering system Problem I cannot listen to messages from a remote location. The other party complains that they cannot leave a voice message. “E” flashes and the ANSWER ON indicator flashes rapidly. No new messages are recorded.

  • Page 60: Battery Charge

    Useful Information Battery charge Problem “Recharge battery” is displayed, 7 flashes or the handset beeps intermittently. “Charge for 6h” and 8 are displayed and the handset does not work. I charged the battery fully, but “Recharge battery” is still displayed and/or 7 continues to flash, or “Charge for 6h”...

  • Page 61: Important Information About Subscription Services

    Important information about subscription services In order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone company and subscribe to the desired service. L For more information, contact your telephone company. If the Call Waiting Caller ID (CWID) feature does not function: L You may need to contact your telephone company to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services...

  • Page 62: Fcc And Other Information

    Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company.
  • Page 63 When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone.

  • Page 64: Openlcr Service For The Caller Iq Feature

    L If you have any questions regarding the openLCR service, visit www.openLCR.com or call openLCR at 1-866-openLCR (1-866-673-6527). L NEITHER PANASONIC COMMUNICATIONS CO., LTD. NOR PANASONIC CORPORATION OF NORTH AMERICA IS IN ANY WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OPENLCR.COM, INC.

  • Page 65: Technical Information

    Technical information Base unit Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Frequency: 2.4 GHz – 2.48 GHz Dimensions: Approx. height 125 mm x width 140 mm x depth 135 mm (4 " x 5 Mass (Weight): Approx.

  • Page 67: Warranty

    If your telephone (identified in your Operating Instructions) does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair...
  • Page 68 Useful Information Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of...

  • Page 69: Customer Services

    Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pasc.panasonic.com or, send your request by E-mail to: npcparts@us.panasonic.com...

  • Page 70: Index

    Index Index A Accessories: 5 Answering calls: 18 Answering system: 42 Auto talk: 18, 36 B Backlit display: 15 Backlit handset keypad: 15 Base unit location: 8 Battery Charge: 11 Installation: 10 Performance: 12 Replacement: 12 Strength: 11 Belt clip: 51 C Caller ID edit: 36 Caller ID number auto edit: 28 Caller ID service: 26...
  • Page 71 Registration: 38 Remote code: 48 Remote operation: 47 Ring count: 49 Ringer Tone: 35 Volume: 34 Ringer off: 18, 34 Rotary service, tone dialing: 21 S Safety instructions: 6 Soft keys: 15 SP-phone: 17 T Technical information: 65 Time adjustment: 39 Toll saver: 49 Transferring a call: 32 Troubleshooting...
  • Page 72 L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.

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