Before Calling For Service - Samsung MAX-DA54 User Manual

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not
listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact
the nearest authorized dealer or Samsung Electronics Service Center.
Symptom
Disc tray does not open.
Playback does not start.
The remote control does
not work.
Playback does not start
immediately when the
Play/Pause button is pressed.
Sound is not produced.
Picture does not appear, sound
is not produced, or the disc
tray opens 2 to 5 seconds later.
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
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Check/Remedy
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
•
Make sure that the rating level is correct.
•
Is the remote control being operated within its operation range of
angle and distance?
•
Are the batteries exhausted?
•
Are you using a deformed disc or a disc with scratches on
the surface?
•
Wipe the disc clean.
•
No sound is heard during fast playback, slow playback, and step
motion playback.
•
Are the speakers connected properly? Is the speaker setup
correctly customized?
•
Is the disc severely damaged?
•
Was the DVD player suddenly moved from a cold place to a warm
one? When condensation forms inside the player, remove the disc
and let the player stand for 1 or 2 hours with the power on. (You
can use the player again after condensation disappears.)
•
Is the TV power on?
•
Are the video cables connected properly?
•
Is the disc dirty or damaged?
•
A poorly manufactured disc may not be playable.
Symptom
Audio language and
•
Audio language and subtitles will not work for DVDs not containing
subtitles do not work.
them. And depending on the disc, they may work differently.
Menu screen does not appear even
•
Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be •
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
changed.
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
The tape does not start
•
The TAPE function has not been selected.
•
playing The cassette has not been inserted correctly.
•
The cassette player has not been closed.
•
The tape is either slack or broken.
The volume falls off
•
The audio heads are dirty.
The cassette is not erased correctly •
The rollers or drive capstans are dirty.
•
The tape is worn.
There is excessive wow and flutter
Can't receive radio
•
Is the antenna connected properly?
•
If the antenna's input signal is weak, install an external FM
broadcast.
antenna in an area with good reception.
• The main unit is not working.
•
Turn off the power and hold the STOP button on the main unit for
(Example: The power goes out or
longer than 5 seconds.
strange noise is heard.)
Using the RESET function will erase all stored settings.
• The DVD player is not
Do not use this unless necessary.
working normally.
•
While the player is in "NO DISC" mode, hold the main unit's STOP
T
The password for rating
display and all settings will return to the default values.
level has been forgotten.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Check/Remedy
button for longer than 5 seconds. "INITIAL" appears on the
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