Scheduling Service; Appointments - Chevrolet 2011 Impala Owner's Manual

13-8 Customer Information
Services Specific to
Canadian-Purchased Vehicles
Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service: Vehicle
registration is required.
Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.
Trip Interruption Benefits
and Assistance: Must be
over 250 kilometers from
where your trip was started
to qualify. General Motors
of Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may
give permission to get local
emergency road service.
You will receive payment, up to
$100, after sending the original
receipt to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are
the owner responsibility.

Scheduling Service

Appointments

When the vehicle requires
warranty service, contact the dealer
and request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, the
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
the dealership, let them know this,
and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same-day repair.