Toshiba Satellite NB10 User Manual
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Toshiba Satellite NB10 User Manual

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Satellite
Series
User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
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®
NB10 - A
in this guide.
"If Something Goes Wrong" on
GMAD00377010
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Summary of Contents for Toshiba Satellite NB10

  • Page 1 Series User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 TV reception. Shielded cables must be used between the external devices and the computer's ports. Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment.
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 7: Wireless Interoperability

    If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information. Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range.

  • Page 8: Wireless Lan And Your Health

    Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...
  • Page 9 Canada – Industry Canada (IC) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...

  • Page 10: Regulatory Statements

    This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 11 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 12 Deutschland: License required for outdoor installations. Check with reseller for procedure to follow. Anmeldung im Outdoor-Bereich notwendig, aber nicht genehmigungspflichtig. Bitte mit Händler die Vorgehensweise abstimmen. France: Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454 MHz respectively) may be used outdoors in France. Please contact A.R.T.
  • Page 13 European Community 5150-5250 5250-5350 5470-5725 MHz Countries Channels: 100, 104, Channels: 36, Channels: 52, 108, 112, 116, 120, 40, 44, 48 56, 60, 64 124, 128, 132, 136, Indoor Only Indoor Only Indoor/Outdoor Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, UK Iceland, Spain...
  • Page 14 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations.
  • Page 15 FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...

  • Page 16: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 17 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 18 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 19: Table Of Contents

    Contents Introduction............24 This guide ............26 Safety icons ............27 Other icons used..........27 Your computer’s features and specifications ........... 28 Documentation ............ 28 Service options ............ 28 Chapter 1: Getting Started........29 Selecting a place to work ........29 Setting up a work environment ...... 29 Keeping yourself comfortable ......
  • Page 20 Using the computer for the first time ....41 Initial setup............. 41 Setting up your software........ 42 Registering your computer with Toshiba ..... 42 To Shut down your computer ......43 To Restart your computer........44 To place your computer in Sleep mode....44 Adding optional external devices......
  • Page 21 Starting an app from the Start screen ... 79 Saving your work ..........80 Backing up your work .......... 80 Toshiba’s online resources ........81 Chapter 3: Mobile Computing ........82 Toshiba’s energy-saver design......82 Running the computer on battery power..... 82 Battery Notice ..........
  • Page 22 Function Key ............117 Recovery Media Creator ........118 Service Station........... 118 TOSHIBA Application Installer ......119 Chapter 6: If Something Goes Wrong ....120 Problems that are easy to fix ......120 Problems when you turn on the computer ..121 ®...
  • Page 23 Windows operating system .... 139 If you need further assistance......144 Contacting Toshiba........144 Other Toshiba Internet Web sites ...... 144 Toshiba’s worldwide offices ......145 Appendix A: TOSHIBA Function Keys ....146 Functions ............146 Help file ............147 Display brightness........

  • Page 24: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve computer energy.
  • Page 25 Directive 2002/95/EC, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’...

  • Page 26: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 27: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 28: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 120.

  • Page 29: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 30: Keeping Yourself Comfortable

    Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

  • Page 31: Using The Notebook With An External Keyboard, Mouse Or Monitor

    Getting Started Selecting a place to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖...

  • Page 32: Typing Style

    Getting Started Selecting a place to work ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level.

  • Page 33: Taking Breaks And Varying Tasks

    Getting Started Selecting a place to work Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook.

  • Page 34: Seeking Additional Help

    Getting Started Selecting a place to work Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider.

  • Page 35: Precautions

    Getting Started Selecting a place to work Precautions Your computer is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the computer. ❖...
  • Page 36 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure.

  • Page 37: Important Information On Your Computer's Cooling Fan

    Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in...

  • Page 38: Connecting To A Power Source

    Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 39 Getting Started Connecting to a power source AC adaptor Power cord/cable AC adaptor cord (Sample Illustration) Power cord/cable and AC adaptor To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Handling the cord on this product will expose you to lead, a chemical known to the State of California to...

  • Page 40: Charging The Main Battery

    Getting Started Charging the main battery Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer’s main battery light gives you an indication of the main battery’s current charge: ❖...

  • Page 41: Using The Computer For The First Time

    Getting Started Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it, see “Exploring Your Computer’s Features” on page NOTE When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel.

  • Page 42: Setting Up Your Software

    Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type in the requested information and complete the registration process.

  • Page 43: To Shut Down Your Computer

    Getting Started To Shut down your computer To Shut down your computer From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge. ® When the Windows charms appear, click or touch the ) charm.

  • Page 44: To Restart Your Computer

    Getting Started To Restart your computer To Restart your computer From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge. ® When the Windows charms appear, click or touch the ) charm.

  • Page 45: Adding Optional External Devices

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Setting up your software” on page After starting your computer for the first time you may want ❖...

  • Page 46: Adding Memory (Optional)

    You may want to increase the computer’s memory if you use complex software or process large amounts of data. NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See “Setting up your software” on page...
  • Page 47 Getting Started Adding memory (optional) Before you install or remove a memory module, turn off the computer. If you install or remove a memory module while the computer is in Sleep or Hibernation mode, data will be lost. NOTE For this model, Slot A is the bottom slot. Slot B is the top slot.
  • Page 48 Getting Started Adding memory (optional) Unplug and remove any cables connected to the computer, including the AC adaptor. Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode.
  • Page 49 Getting Started Adding memory (optional) Locate an empty memory module slot on the underside of the computer. NOTE If no memory slot is available, you must remove a module by performing steps “Removing a memory module” on page NOTE If your system has the memory modules stacked on top of one another, you must remove the top module first before removing/installing the bottom module.
  • Page 50 Getting Started Adding memory (optional) Firmly press the memory module into the memory slot’s socket at approximately a 30-degree angle (to the horizontal surface of the computer). (Sample Illustration) Inserting the memory module into the socket Once the module’s connector is fully inserted into the socket, press downward on the top edge of the module to seat the module into the latches at the sides of the socket.
  • Page 51 Getting Started Adding memory (optional) Slot B Slot A (Sample Illustration) Inserting the memory module into the slot NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A.

  • Page 52: Removing A Memory Module

    Getting Started Removing a memory module Reconnect the cables. Restart the computer. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work. You can now continue setting up the computer. When the operating system has loaded, you can verify that the computer has recognized the additional memory module.
  • Page 53 Getting Started Removing a memory module Gently lift the memory module to a 30-degree angle and slide it out of the slot. Slot B Slot A (Sample Illustration) Removing the memory module Replace the memory module slot cover and secure it using the screw(s).

  • Page 54: Checking Total Memory

    Cancel. If unsure, cancel and try again. Recovering the Internal Storage Drive NOTE To purchase an optional external writable optical disc drive, visit the Toshiba Web site at accessories.toshiba.com. Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary.
  • Page 55 Getting Started Recovering the Internal Storage Drive The following internal storage drive recovery options are available: Recovery option Description Creating recovery This option allows you to create the recovery media media you will use to restore your computer. “Creating recovery media” on page Restoring from This option allows you to restore your system from recovery media...

  • Page 56: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive ❖ NOTE During the recovery process your computer must be connected to an external power source via the AC adaptor. ❖ When you restore your system, only the operating system files, applications, and drivers originally shipped with the computer are restored.
  • Page 57 Creator selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box NOTE optional external writable optical disc drive must be connected to your computer in order for the DVD option to display in the dialog box.

  • Page 58: Restoring From Recovery Media

    If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your computer. All information stored on your DVDs or USB flash drive(s) will be erased during the process of creating the recovery media.
  • Page 59 Getting Started Recovering the Internal Storage Drive NOTE When you restore your system, only the operating system files, applications, and drivers originally shipped with the computer are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external ®...

  • Page 60: Refresh Your Pc (With User's Data)

    Using “Refresh your PC” recovers your internal storage drive to factory default state and attempts to save your data. Toshiba does not guarantee successful data back- up. Please make a complete back up of your data to external media before executing the recovery. For more information, see “Backing up your work”...
  • Page 61 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 80).

  • Page 62: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Click or touch the button to begin. Next The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Click or touch the button.
  • Page 63 Getting Started Recovering the Internal Storage Drive Click or touch Change PC Settings The PC settings window appears. (Sample Image) PC settings screen Click or touch General Scroll down to “Remove everything and reinstall Windows,” and click or touch Get Started The “Reset your PC”...
  • Page 64 Getting Started Recovering the Internal Storage Drive The “Do you want to fully clean your drive?” screen appears. (Sample Image) Do you want to fully clean your drive? screen Select one of the following options: ❖ Just remove my files ❖...

  • Page 65: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications:...

  • Page 66: Using The Touch Pad

    Getting Started Using the touch pad Using the touch pad NOTE Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models. You can use the touch pad (the small, touch-sensitive area in front of the keyboard) and the adjacent control buttons to: ❖...
  • Page 67 Getting Started Using the touch pad Do the following: Example: Move the on- Slide your finger across the touch screen pointer pad in the direction you want to move the pointer. To move the pointer a longer (Sample Illustration) distance, slide your finger several Pointer moves to the times across the touch pad in the right...
  • Page 68 Getting Started Using the touch pad Do the following: Example: Scroll vertically Slide two fingers along the right edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. (Sample Illustration) Vertical scrolling active area Scroll Slide two fingers along the...

  • Page 69: Adjusting Touch Pad Settings

    Touch pad setting options vary by computer model. The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touch pad The touch pad is enabled by default. To enable/disable the touch pad, press .

  • Page 70: Using External Display Devices

    Getting Started Using external display devices Connect the device’s video or USB cable to the port on the computer and to the device. Connect the device’s power cable to a live electrical outlet (if applicable). Turn on the external device (if applicable). Your computer may automatically detect the external device.

  • Page 71: Connecting An External Monitor Or Projector

    Getting Started Using external display devices manual that came with the television or display device for more information. Your computer should automatically detect the external display device. Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen.

  • Page 72: Adjusting The Quality Of The External Display

    Getting Started Using external display devices This cycles through the settings in the following order (the last two options are available if an external monitor is connected): ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display options window NOTE The ( ) + keys navigate through the options without...

  • Page 73: Customizing Your Computer's Settings

    Getting Started Customizing your computer’s settings Customizing your computer’s settings There are several ways in which you can customize your computer to suit your particular requirements. You can go into your computer settings to make adjustments to your computer to suit your needs. From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right ®...

  • Page 74: Using A Computer Lock

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.

  • Page 75: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since...
  • Page 76 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 77: Using The Keyboard

    Used in combination with the key, function keys marked with icons execute specific functions on the computer. For example, turns the touch pad ON/OFF. For more information, see “TOSHIBA Function Keys” on page 146. ® Special Windows keys ® Windows Application key ®...

  • Page 78: Touch Screen

    Learning the Basics Touch screen Your computer’s keyboard has one key and one button that ® have special functions in Windows ❖ ® —Toggles between the Desktop screen Windows and the last app opened on the Start screen. For more information refer to Help &...

  • Page 79: Mouse Properties

    Learning the Basics Mouse properties —In some apps (such as Maps and Games), you can Pinch zoom in and out by placing two fingers on the screen at once and pinching them together (to zoom out) or spreading them apart (to zoom in). —Place two or more fingers on an item and rotate Rotate your hand.

  • Page 80: Saving Your Work

    Learning the Basics Saving your work Below is an example using the Search field to start an app: Move your pointer to the upper-right corner of the screen ® or swipe in from the right edge. When the Windows charms appear click or touch the ) charm.

  • Page 81: Toshiba's Online Resources

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 82: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 83: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 84: Power Management

    The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.

  • Page 85: Charging The Rtc Battery

    Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.

  • Page 86: Monitoring Battery Power

    Mobile Computing Monitoring battery power NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours.

  • Page 87: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power HINT: Be careful not to confuse the battery light ( ), the power light ( ), and the power button light. When the power light or power button light flashes amber, it indicates that the system is suspended (using ®...

  • Page 88: What To Do When The Main Battery Runs Low

    Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.

  • Page 89: Conserving Battery Power

    Mobile Computing Monitoring battery power Click or touch Change advanced power settings The Advanced settings tab of the Power Options window appears. Double-click or touch to display the battery Battery options. (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs.

  • Page 90: Power Plans

    Mobile Computing Monitoring battery power These power-saving options control the way in which the computer is configured. By using them, you can increase the length of time you can use the computer before you need to recharge the battery. ® Microsoft has combined these options into preset Power Plans.

  • Page 91: Using The Eco Power Plan

    Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. Click or touch to choose the Change plan settings plan you want to edit. This screen allows you to change basic settings. Click or touch Change advanced power settings access settings for battery notification levels, internal...

  • Page 92: Changing The Main Battery

    Mobile Computing Changing the main battery Changing the main battery When your main battery has run out of power, you have two options: plug in the AC adaptor or install a charged battery. Never short circuit the battery pack by either accidentally or intentionally bringing the battery terminals in contact with another conductive object.

  • Page 93: Inserting A Charged Battery

    Mobile Computing Changing the main battery Slide the discharged battery out of the computer. (Sample Illustration) Removing the battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations.

  • Page 94: Taking Care Of Your Battery

    Do not expose the computer to fire. The battery could explode Do not turn on the computer’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but not limited to the loss of data.

  • Page 95: Disposing Of Used Batteries

    Mobile Computing Disposing of used batteries ❖ If you will not be using the system for an extended period, more than one month, remove the battery pack (for models with an accessible battery only). ❖ Store spare battery packs in a cool dry place out of direct sunlight (for models with an accessible battery only).

  • Page 96: Traveling Tips

    ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba’s Web site at accessories.toshiba.com.

  • Page 97: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can ® do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 98: Charms

    Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new functionality, refer to the ® Windows Help and Support. App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 99: Tiles

    Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 100 Exploring Your Computer’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 101: Windows Store

    Exploring Your Computer’s Features ® Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

  • Page 102: Setting Up For Communications

    Next Your computer should then be connected. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 146. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.

  • Page 103: Connecting Your Computer To A Network

    Exploring Your Computer’s Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, ®...

  • Page 104: Using External Speakers Or Headphones

    Exploring Your Computer’s Features Exploring audio features When you have finished recording, click or touch the button. Stop Recording dialog box appears. Save As To save the file, type a file name, and then click or touch Save Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers.

  • Page 105: Using The Web Camera

    Exploring Your Computer’s Features Using the Web Camera Using the Web Camera Your computer may come with a built-in Web Camera. With this Web Camera you can do the following: ❖ Take pictures and record videos with your computer ❖ Chat with others and have them see you while using instant messaging (IM) programs ❖...

  • Page 106: Inserting Memory Media

    Exploring Your Computer’s Features Using the Memory card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. Turn the media so that the contacts (metal areas) are face down.
  • Page 107 Exploring Your Computer’s Features Using the Memory card reader Highlight, and then click or touch the item you would like to eject. If the system is unable to prepare the media for safe removal, a message will tell you to try again later. If the media can be removed now, the system displays Safe to Remove Hardware...

  • Page 108: Chapter 5: Utilities

    ❖ ® eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Function Key ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer...

  • Page 109: Eco Utility

    Utilities ® eco Utility ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing eco Utility Click or touch eco Utility...

  • Page 110: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 111 Utilities Password Utility Click or touch Password Utility (Sample Image) Supervisor Password tab Click or touch Supervisor Password Click or touch Enter your password, and then enter it again to verify. Click or touch NOTE Under User Policy, this option may or may not ask for password verification.

  • Page 112: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 113 Utilities Password Utility Click or touch Password Utility Click or touch User Password (Sample Image) User Password tab Click or touch Enter your password, and then enter it again to verify. Click or touch Click or touch to save your password as a text file. NOTE Password Utility will suggest “memo.txt”...

  • Page 114: Deleting A User Password

    Utilities Password Utility Deleting a user password To cancel the power-on password function: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then click or touch Verify Click or touch Delete...

  • Page 115: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management ® tool available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing System Settings Click or touch System Settings The System Settings screen appears.
  • Page 116 Utilities System Settings ❖ —Allows you to view the current BIOS version General or change certain settings back to their default values ❖ —Allows you to access the wake-on Keyboard keyboard function, or to configure the function keys ❖ —Allows you to set networking functions ❖...

  • Page 117: Function Key

    Utilities Function Key Function Key TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with Some functions show the toast notification at the edge of the screen. These settings turn notifications ON/OFF.

  • Page 118: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 119: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: To access TOSHIBA Application Installer from the Start screen begin typing...

  • Page 120: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 121: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: Press , and...
  • Page 122 If Something Goes Wrong Problems when you turn on the computer The computer displays the WARNING RESUME Windows Error Recovery – Windows did not shut down FAILURE/ successfully message. To continue, select . This can Start Windows normally happen if the computer was put into Sleep mode and the battery has discharged.

  • Page 123: The Windows Operating System Is Not Working

    Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the computer is If the battery light is blinking when the computer is on, this indicates a power mismatch.

  • Page 124: Using Startup Options To Fix Problems

    If Something Goes Wrong ® The Windows operating system is not working Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.
  • Page 125 If Something Goes Wrong ® The Windows operating system is not working Reset your computer ❖ All of your personal files and apps are removed ❖ Your computer settings are changed back to their defaults For more information, see “Reset your PC” on page Advanced options Choosing this option presents you with another set of options:...

  • Page 126: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working ❖ Enable debugging mode ® Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖...

  • Page 127: The Windows Operating System Can Help You

    ❖ Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 128: Checking Device Properties

    If Something Goes Wrong Memory problems Checking device properties Device Manager provides a way to view the properties of a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device. To check a device’s properties: From the Start screen, type Device Manager...
  • Page 129 If Something Goes Wrong Memory problems ® When the Windows charms appear, click or touch the ) charm. Settings In the lower right of the screen click or touch the Power ( ) icon. Shut down option Power (Sample Image) Shut down While holding the key, click or touch the Shift...

  • Page 130: Power And The Batteries

    If Something Goes Wrong Power and the batteries Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries.

  • Page 131: Keyboard Problems

    This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information.
  • Page 132 If Something Goes Wrong Display problems HINT: Pressing the key several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet.

  • Page 133: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems ❖ Change display settings ❖ Project to a second screen ❖ Adjust ClearType text Click or touch The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 800 x 600 or higher.
  • Page 134 If Something Goes Wrong Disk or storage drive problems Click or touch from the list that appears. Computer (Sample Image) Clicking on or touching the drive Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive In the pop-up menu, click or touch Properties The drive’s Properties box appears.

  • Page 135: Sound System Problems

    If Something Goes Wrong Sound system problems Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented. Run Disk Defragmenter. To do this: Move your pointer to the upper-right corner of the screen ®...

  • Page 136: Printer Problems

    If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper.

  • Page 137: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for ® networking problems, specifically wireless (Wi-Fi networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users.

  • Page 138: Develop Good Computing Habits

    NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA Function F12 key. Keys” on page 146. ❖ Use IPCONFIG to verify that the computer has a useful...

  • Page 139: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits On a regular basis, back up the information stored on your internal storage drive. ® Use Windows to back up files, or the entire computer, to an external hard disk. Here are some ways you can do this: ❖...
  • Page 140 If Something Goes Wrong Develop good computing habits Saving system configuration with restore points ® The System Restore feature of the Windows operating system quickly creates restore points ‘snapshots’ of your ® Windows operating system configuration and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to ‘turn back the clock,’...
  • Page 141 If Something Goes Wrong Develop good computing habits ® Then, at a later time, you can re-establish your Windows configuration using the saved restore point. To do this: From the Start screen, type . Click or touch Control from the list that appears. Control Panel Click or touch , and then...
  • Page 142 If Something Goes Wrong Develop good computing habits ® Fortunately, the Windows operating system offers a convenient way to back up your computer or just your important files to an external hard drive. An external hard drive is recommended in case the internal storage drive fails. No additional software is required.
  • Page 143 If Something Goes Wrong Develop good computing habits ❖ Do not guess follow directions carefully! It is often necessary to run an installation utility first before connecting a new hardware item to the computer. If the device is connected first, it may be very difficult to complete the installation successfully.

  • Page 144: If You Need Further Assistance

    Marketing and product information in the accessories.toshiba.com Accessories information in the USA www.toshiba.ca Canada www.toshiba-Europe.com Europe www.toshiba.co.jp/index.htm Japan latin.toshiba.com Mexico and all of Latin America acclaim.toshiba.com Toshiba USA Self-Service support web site laptopforums.toshiba.com Community discussion forums for Toshiba laptop users...

  • Page 145: Toshiba's Worldwide Offices

    Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 146: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Help file ❖ Brightness control ❖...

  • Page 147: Help File

    TOSHIBA Function Keys Functions Help file This TOSHIBA Function key displays the help file. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness.

  • Page 148: Output (Display Switch)

    TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options window NOTE...

  • Page 149: Disabling Or Enabling The Touch Pad

    This TOSHIBA Function key allows you to start playing or pause the media currently playing. This TOSHIBA Function key allows you to go to the next track. This TOSHIBA Function key decreases the volume.

  • Page 150: Disabling Or Enabling Wireless Devices

    TOSHIBA Function Keys Functions Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the ® Wi-Fi antenna in your computer. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF).

  • Page 151: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 152: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 153 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC...
  • Page 154 Glossary Radio Frequency Interference Read-Only Memory Real-Time Clock Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix...
  • Page 155 Glossary —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged. BIOS —See Basic Input/Output System (BIOS) —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second).
  • Page 156 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache L1 cache L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 157 Glossary —A device that controls the transfer of data from a controller computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers all require controllers. Central Processing Unit (CPU) —See —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute...
  • Page 158 Glossary —A round, flat piece of material, designed to be read from disc and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. disk Compare —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks.
  • Page 159 Glossary —An external device that supports hot swapping and eSATA fast data transfer. Very useful in storing and transferring large files. —A computer program that is ready to run. executable file Application programs and batch files are examples of executable files. Names of executable files usually end with a .bat or .exe extension.
  • Page 160 One A/V component can control another while using this HDMI function, if connected with HDMI cables. See also —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off.
  • Page 161 Glossary —A small image displayed on the screen that represents a icon function, file, or program. —A method of refreshing a computer screen, in interlaced which only every other line of pixels is refreshed. Interlaced monitors take two passes to create a complete screen non-interlaced image.
  • Page 162 Glossary —To move information from a storage device (such as a load hard disk) into memory for processing. —See local area network —A section of a disk that is recognized by the logical drive operating system as a separate disk drive. A system’s logical drives may differ from its physical drives.
  • Page 163 Glossary —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced —A disk for storing programs and data that non-system disk system disk cannot be used to start the computer.
  • Page 164 Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touch pad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
  • Page 165 Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) be read but not written to.
  • Page 166 Glossary ® —The symbol (in the MS-DOS operating system prompt system, generally a drive letter followed by a “greater than” sign) indicating where users are to enter commands. active-matrix display —See TFT display —To activate items displayed on the screen, such as Touch apps, setting icons, and on-screen buttons by touching them with your finger.

  • Page 167: Index

    Index Call2Recycle™ 96 care 94 AC adaptor 38 changing 92 AC power 84 charge indicator light 40 AC power light 38 charge time 84 accessing charger 84 network 103 charging 40 adding charging the real-time clock memory (RTC) 85 check total memory 54 memory (optional) 46 conserving power 89 optional external devices 45...
  • Page 168 Index running computer on battery power source 39 power 82 cooling fan safety precautions 94 adequate ventilation 37 setting notifications 88 customize taking care of 94 computer settings 73 battery indicator light 87 BIOS Setup data/entire system backup see System Settings troubleshooting 141 desktop Call2Recycle™...
  • Page 169 Index HDMI™ Out port 70 special Windows® keys 77 external display, adjusting 72 troubleshooting 131 using 77 keys files function keys 77 backing up 76 saving 80 Function Key 117 LEDs Function Keys system indicator lights 87 disabling or enabling wireless AC adaptor light 86 AC power light 38 devices 150...
  • Page 170 Index networking troubleshooting 136 wireless 102 problem solving notification area 101 contacting Toshiba 144 notifications 101 Startup options 124 projector connecting 71 online resources Toshiba 81 optional external devices real-time clock (RTC) adding 45 battery 84 recording sounds 103 recovery...
  • Page 171 88 Toshiba setting up online resources 81 AC adaptor 38 registering computer adding memory (optional) 46 Toshiba Web site 42 worldwide offices 145 communications 102 Toshiba accessories computer 37 memory 46 software 42 TOSHIBA Application Installer 119...
  • Page 172 Index high-pitched noise 135 wireless networking 102 installing hardware/software Windows® Charms Devices 98 keyboard 131 Search 98 memory problems 128 Settings 98 missing files/trouble accessing Share 98 a drive 133 Start 98 power and batteries 130 Windows® charms 98 printer 136 Windows®...

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