Troubleshooting - DeVilbiss DV6WM Instruction Manual

Wireless Specifications 3G Cellular:
Radio Technology ........................................................................................................................................................................................... 3G Cellular
Network Topology ....................................................................................................................................................................................... Point to Point
Effective Radiated Power .................................................................................................................................................................... max 33 dBM (2 W)
Radio frequency band (Tx and Rx) ...........................................................................................................................................824.2 MHz ~ 1907.6 MHz
Minimum Separation Distance (to other RF transmitters) .............................................................................................................................1 cm (0.4 in.)
Quality Of Service Required ................................................................................................................................................................1 Bar (> -124 dBM)
Security Requirements:
Authentication ............................................................................................................................. Enforced on all data channels (outgoing and incoming)
Encryption ..............................................................................................................................................................................................Base 64 encoding

TROUBLESHOOTING

CAUTION: If the Wireless Modem begins to perform in an unusual manner or a way not described in this guide, do not attach the Wireless Modem
to a charger or any other equipment. Contact your equipment provider and report the unusual performance.
CAUTION: If Wireless Modem is exposed to extreme temperatures or humidity during storage, allow the device to sit at room temperature for 2
hours before operating or charging.
Issue
Nothing happens after pressing
the test call button.
Unable to pair Wireless Modem
with a CPAP.
Battery LED flashes fast three
times in a row.
Wireless Modem does not
charge, Battery LED does not
light when connected to charger.
LEDs flashing in a pattern not
explained in this guide.
Contact your equipment provider if you need assistance setting up, using or maintaining your Wireless Modem.
Report unexpected operation or events to your equipment provider or DeVilbiss Customer Service 800-338-1988. See back cover of guide for other DeVilbiss
office locations.
EN - 10
Possible Cause
1. Wireless Modem battery is discharged.
2. Test call button is not working properly.
3. Malfunction of the modem.
1. CPAP does not have Bluetooth.
2. CPAP Bluetooth is not turned on.
3. Wireless Modem is too far away from CPAP.
1. Battery charge is low.
1. Charger may not be working
2. Malfunction of Wireless Modem
1. Malfunction of Wireless Modem
Remedy
1. Plug Wireless Modem into charger and allow battery to
charge for at least 2 hours.
2. & 3. Contact your equipment provider for service.
1. Wireless Modem only works with DeVilbiss CPAPs that
have Bluetooth feature.
2. Turn Bluetooth on in CPAP menu, see instructions.
3. Move modem closer to CPAP, must be within 30m of
each other.
1. Allow Wireless Modem to sit at room temperature for 2
hours, attach charger to charge battery.
1. Try using another charger, one that is approved for use
with the Wireless Modem.
2. Contact your equipment provider for service.
1. Contact your equipment provider for service.
SE-DV6WM-1