For Assistance; Troubleshooting - Sprint SLATE 10 User Manual

For Assistance

The following topics address areas of support for your tablet, including troubleshooting,
specifications, account information, and customer service contact information.

Troubleshooting

Check the questions and answers below for troubleshooting solutions for common tablet issues.
Check Here First
Question: Tablet freezes/operation is unstable.
Answer: Turn the tablet on again. If you are unable to turn the tablet off, force device power-off
by long press Power/lock button for 14 seconds, followed by long press Power/lock button for
14 seconds to force device power-on. Data that was being edited is erased after your tablet is
powered on again.
Question: Operation is unstable after a new application was installed.
Answer: The newly installed application may be the cause. Uninstall the application in Safe
mode. See Uninstall an App. To turn the tablet on in Safe mode:
Press and hold the Power/lock button > touch and hold Power off, read the disclaimer for
l
safe mode, and then tap OK.
After turning the tablet on in Safe mode, "Safe mode" appears at lower left.
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After restarting in Safe mode, your tablet can be powered on as usual.
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Before turning the tablet on in Safe mode, it is recommended that you back up important
o
data.
By powering the tablet on in Safe mode, added widgets may be deleted.
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Question: Cannot use tablet, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the tablet on again.
Answer 3: Is the tablet in Airplane mode? To check that Airplane mode is disabled:
From the home screen, tap Apps
l
switch to Off
Answer 4: Is data communication disabled? To check that data communication is enabled:
From the home screen, tap Apps
l
data switch to On
For Assistance
> Settings
.
> Settings
.
> More and set the Airplane mode
> Data usage and set the Cellular
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