Troubleshooting - Reconyx MicroFire User Manual

Troubleshooting

For answers to questions about your RECONYX™ MicroFire™ camera that you
cannot find in this Instruction Manual, please contact RECONYX™ Technical
Support at support@reconyx.com or call 1-866-493-6064.
Firmware Updates
You may see updates available in the RECONYX® Mobile App to update your
camera's firmware. We periodically release firmware updates with new features
and/or performance enhancements. Updating firmware on the MicroFire™ Series
cameras takes just a few seconds and is well worth the effort to ensure your
camera is performing at the highest level possible.
Limited Night Time Range
If your nighttime range is less than expected, check to be sure your batteries are
new or fully charged. NiMH rechargeable batteries or Energizer 1.5V AA
®
Ultimate Lithium™ batteries are the only power source approved for RECONYX®
cameras. Alkaline batteries cannot deliver enough amperage to power the
illuminator consistently at night and are not recommended.
The physical camera setup is also important in getting good nighttime images. If
you aim the camera out over an open field where there is nothing within range to
reflect the Infrared energy back toward the camera, the images will appear very
dark (like shining a flashlight into the night sky). The best nighttime images will
be captured when you have a backdrop of some sort that will reflect energy back
toward the camera (e.g. trees, tall grass, fence, building, hillside, etc).
Focus Problems
If your images appear cloudy or out of focus, first consider whether there was
condensation or frost on the camera windows; you may wish to check your
camera after a fresh snowfall to be sure the windows are not covered with snow.
Next, check the windows for dirt and water spots, and gently clean them with a
clean soft cloth and glass cleaner or water. Image clarity can also be adversely
affected by very high temperatures, so it is a good idea to mount your camera
where it will not be getting direct sunlight during the heat of the day.
False Triggers
If you seem to be getting false triggers (i.e. the camera is taking pictures of
nothing); first, restore your camera back to the Default settings and try your
camera again. This will ensure that you are running with known settings – with
the motion detector ON at HIGH sensitivity and with Time-Lapse OFF.
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