Lenovo ThinkCentre 0266 User Manual
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Lenovo ThinkCentre 0266 User Manual

Lenovo ThinkCentre 0266 User Manual

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ThinkCentre
User Guide
Machine Types: 0266, 0384, 2491, 4168, 5027, 5067, 7516, and 7519

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Summary of Contents for Lenovo ThinkCentre 0266

  • Page 1 ThinkCentre User Guide Machine Types: 0266, 0384, 2491, 4168, 5027, 5067, 7516, and 7519...
  • Page 3 ThinkCentre User Guide Machine Types: 0266, 0384, 2491, 4168, 5027, 5067, 7516, and 7519...
  • Page 4 “Important safety information” on page vii and Appendix A “Notices” on page 99. Third Edition (December 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 5: Table Of Contents

    Software overview ....Setting the Security Chip ..Software provided by Lenovo ..Using and understanding firewalls ..
  • Page 6 ThinkVantage Productivity Center ..Smart performance choices ..Lenovo Welcome ... . Exiting from the Setup Utility program ..
  • Page 7 Appendix C. WEEE and recycling Index....information ... . . © Copyright Lenovo 2011...
  • Page 8 ThinkCentre User Guide...

  • Page 9: Important Safety Information

    ® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.

  • Page 10: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 11: Plugs And Outlets

    Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2011...

  • Page 12: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...

  • Page 13: Laser Compliance Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011...
  • Page 14 ThinkCentre User Guide...

  • Page 15: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models.
  • Page 16 System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 17 Input/Output (I/O) features • Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel) • Ethernet connector • One DisplayPort connector • One 9-pin serial port (optional) • One Personal System/2 (PS/2) keyboard connector (optional) •...

  • Page 18: Specifications

    The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 19: Software Overview

    To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.

  • Page 20: Product Recovery

    • The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo. • If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1.

  • Page 21: Adobe Reader

    Windows operating system. Note: If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features.

  • Page 22: Locating Connectors On The Rear Of Your Computer

    Figure 1. Front connector, control, and indicator locations Hard disk drive activity indicator USB connector (USB port 1) Power indicator Microphone connector Power switch Headphone connector Optical drive eject/close button USB connector (USB port 2) Locating connectors on the rear of your computer Figure 2 “Rear connector locations”...
  • Page 23 Figure 2. Rear connector locations VGA monitor connector Cover-release button USB connectors (USB ports 5 to 8) PCI card slot Ethernet connector Audio line-out connector Audio line-in connector Microphone connector PS/2 keyboard and mouse connectors USB connectors (USB ports 3 and 4) (optional) Serial port (optional) DisplayPort connector...

  • Page 24: Locating Components

    Connector Description PS/2 keyboard connector Used to attach a keyboard that uses a PS/2 keyboard connector. (optional) PS/2 mouse connector (optional) Used to attach a mouse, a trackball, or other pointing devices that use a PS/2 mouse connector. USB connector Used to attach a device that requires a USB connector, such as a USB keyboard, a USB mouse, a USB scanner or a USB printer.

  • Page 25: Machine Type And Model Label

    Microprocessor Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. Chapter 1...
  • Page 26 The following is a sample of the machine type and model label. Figure 5. Machine type and model label ThinkCentre User Guide...

  • Page 27: Chapter 2. Using Your Computer

    Lenovo provides a program that enables you to create recovery discs. For details about creating recovery discs, see “Creating recovery media” on page 53. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...

  • Page 28: Using A Fingerprint Reader

    To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, do one of the following: • On the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. • On the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage Fingerprint Software.

  • Page 29: Setting The Volume From The Desktop

    Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. On some models, a fourth connector is provided for the attachment of unpowered stereo speakers (speakers that do not require an ac power source). The audio adapter provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software.

  • Page 30: Handling And Storing Cd And Dvd Media

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
  • Page 31 For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 95. Chapter 2 Using your computer...
  • Page 32 ThinkCentre User Guide...

  • Page 33: Chapter 3. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits: Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 34: Glare And Lighting

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.

  • Page 35: Register Your Computer With Lenovo

    Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 36 For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice ThinkCentre User Guide...

  • Page 37: Chapter 4. Security

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2011...

  • Page 38: Attaching An Integrated Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 6.

  • Page 39: Windows Passwords

    computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 62. You do not have to set any passwords to use your computer. However, using passwords improves computing security. Windows passwords Depending on your version of the Windows operating system, you can use passwords for a variety of features, including controlling login access, access to shared resources, network access, and individual user settings.

  • Page 40: Using And Understanding Firewalls

    To configure the security chip, you need to download the latest version of the Client Security Solution program from the Lenovo Web site. To download the Client Security Solution program, go to http://www.lenovo.com/support. Then follow the instructions on the screen.

  • Page 41: Chapter 5. Installing Or Replacing Hardware

    Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 42: Opening The Computer Cover

    Opening the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. This section provides instructions on how to open the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover.

  • Page 43: Installing Or Replacing A Memory Module

    3. Remove the front bezel by releasing the two plastic tabs and pivoting the front bezel outward. Figure 8. Removing the front bezel 4. To reinstall the front bezel, align the plastic tabs on the bottom of the bezel with the corresponding holes in the chassis, and then pivot the front bezel inward until it snaps into position.

  • Page 44: Installing Or Replacing The Pci Card

    4. Open the retaining clips. If you are replacing an old memory module, open the retaining clips and remove the memory module being replaced as shown. Figure 9. Removing the memory module 5. Insert the notched end of the new memory module into the slot .
  • Page 45 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Open the computer cover. See “Opening the computer cover” on page 28. 3.

  • Page 46: Installing The Solid State Drive

    9. Remove the new PCI card from its static-protective package. 10. Install the new PCI card into the PCI card slot. Make sure that the PCI card is firmly fixed in the slot and does not move easily. 11. Close the PCI card retainer. 12.

  • Page 47: Replacing The Hard Disk Drive

    2. To install the solid state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin , pin , pin , and pin on the bracket with the corresponding holes in the storage converter. Figure 14.
  • Page 48 4. Press inward on the side tabs of the hard disk drive bracket. Place your finger on the tab located on the front of the hard disk drive bracket and then pivot the hard disk drive upward to remove it from the hard disk drive bay.

  • Page 49: Replacing The Optical Drive

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 51. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. This section provides instructions on how to replace the optical drive.

  • Page 50: Replacing The Battery

    7. Slide the new optical drive into the drive bay until it snaps into position. Figure 19. Installing the optical drive 8. Connect the signal cable and the power cable to the new optical drive. 9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 28. What to do next: •...

  • Page 51: Replacing The Heat Sink

    4. Remove the old battery. Figure 20. Removing the old battery 5. Install a new battery. Figure 21. Installing a new battery 6. Reconnect all the cables to the system board and close the computer cover. See “Completing the parts replacement” on page 51. Note: When the computer is turned on for the first time after battery replacement, an error message might be displayed.
  • Page 52 3. Locate the heat sink. See “Locating components” on page 10. 4. Follow this sequence to remove the four screws that secure the heat sink to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b.

  • Page 53: Replacing The Microprocessor

    Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.
  • Page 54 7. Lift the small handle and open the retainer to access the microprocessor Figure 24. Accessing the microprocessor 8. Lift the microprocessor straight up and out of the microprocessor socket. Figure 25. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. ThinkCentre User Guide...
  • Page 55 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.

  • Page 56: Replacing The System Fan Assembly

    16. Reconnect all cables that were disconnected from the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 51. Replacing the system fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 57 7. Pull and lift the system fan assembly out of the chassis. Figure 28. Removing the system fan assembly 8. When installing your new system fan assembly, use the new rubber mounts that come with the new system fan. 9. Install the two short rubber mounts in the new system fan assembly as shown. 10.

  • Page 58: Replacing The Internal Speaker

    11. To install the new system fan assembly into the chassis, align the other two holes in the system fan assembly with the long rubber mounts in the chassis. Pull the rubber mounts through the holes in the system fan assembly until the system fan is in place. Figure 29.

  • Page 59: Replacing The Front Audio And Usb Assembly

    5. Press the internal speaker lock latch , slide the internal speaker downwards to remove it from the chassis. Figure 30. Removing the internal speaker 6. Position the new internal speaker into the metal clips and push the internal speaker upwards until it is secured by the lock latch 7.
  • Page 60 5. Remove the screw that secures the front audio and USB assembly bracket to the chassis. Figure 31. Removing the screw that secures the front audio and USB assembly to the chassis 6. Locate the power switch assembly beside the front audio and USB assembly. Remove the power switch assembly by releasing tab and tab that secure the power switch assembly to the chassis.

  • Page 61: Replacing The Ac Power Adapter

    7. Completely remove the front audio and USB assembly bracket from the chassis. 8. Remove the two screws that secure the front audio and USB assembly to its bracket and remove the failing front audio and USB assembly from the bracket. 9.

  • Page 62: Replacing The Ac Power Adapter Bracket

    To replace the ac power adapter, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
  • Page 63 4. Press the metal clip as shown and then lift the power adapter bracket up to remove it from the chassis. Figure 35. Removing the ac power adapter bracket 5. Slide the ac power adapter out of the bracket. Chapter 5 Installing or replacing hardware...
  • Page 64 6. Install the ac power adapter into the new power adapter bracket as shown. Figure 36. Installing the ac power adapter into the new bracket 7. Insert the two tabs and the tab on the new power adapter bracket into the corresponding holes in the chassis, and then press the new bracket downward to secure the bracket to the chassis.

  • Page 65: Replacing The Keyboard Or Mouse

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 51. Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 66: Obtaining Device Drivers

    7. To update your configuration, see Chapter 7 “Using the Setup Utility program” on page 61. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 67: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 68: Using Recovery Media

    “creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 69: Performing A Recovery Operation

    • To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 70: Creating And Using A Rescue Medium

    • To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 71: Using A Rescue Medium

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.

  • Page 72: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.

  • Page 73: Reinstalling Device Drivers

    5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.
  • Page 74 ThinkCentre User Guide...

  • Page 75: Chapter 7. Using The Setup Utility Program

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. © Copyright Lenovo 2011...

  • Page 76: Password Considerations

    Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: •...

  • Page 77: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 62. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1.

  • Page 78: Selecting A Startup Device

    Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.

  • Page 79: Smart Performance Choices

    • Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1.
  • Page 80 ThinkCentre User Guide...

  • Page 81: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 82: Updating (Flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.

  • Page 83: Chapter 9. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 84: Cleaning And Maintenance

    The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 85: Cleaning Your Computer

    • Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.

  • Page 86: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
  • Page 87 3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.
  • Page 88 ThinkCentre User Guide...

  • Page 89: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 90: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 95 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 95 for more information.

  • Page 91: Audio Problems

    1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.

  • Page 92: Cd Problems

    Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. •...

  • Page 93: Dvd Problems

    An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive.
  • Page 94 Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 92 for instructions).

  • Page 95: Intermittent Problems

    • Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.
  • Page 96 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service”...

  • Page 97: Monitor Problems

    • The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments.

  • Page 98: Networking Problems

    If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 92 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 95. The image appears to be flickering Symptom: The image appears to be flickering.

  • Page 99: Ethernet Problems

    • “Bluetooth problems” on page 86 For more information, see “Help and Support” on page 95. Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 85 • “The adapter stops working for no apparent reason”...
  • Page 100 Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings. If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.

  • Page 101: Option Problems

    Windows Vista operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...

  • Page 102: Performance And Lockup Problems

    An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. •...
  • Page 103 – 1. Click Start ➙ Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3.

  • Page 104: Printer Problems

    Action: Run the Windows Disk Defragmenter program. Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete. •...

  • Page 105: Serial Port Problems

    If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 95. Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port.

  • Page 106: Usb Problems

    – Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.) – The software is designed to operate on your computer. –...

  • Page 107: Lenovo Solution Center

    3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.

  • Page 108: Creating A Diagnostic Disc

    1. Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from: http://www.lenovo.com/support 2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created.

  • Page 109: Chapter 11. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 110: Safety And Warranty

    Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: •...

  • Page 111: Calling For Service

    You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center.

  • Page 112: Purchasing Additional Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...

  • Page 113: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 114: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 115: Appendix B. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 116 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre User Guide...

  • Page 117: Additional Regulatory Information

    Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.
  • Page 118 ThinkCentre User Guide...

  • Page 119: Appendix C. Weee And Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 120: Recycling Information For Brazil

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.

  • Page 121: Battery Recycling Information For The European Union

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling information...
  • Page 122 ThinkCentre User Guide...

  • Page 123: Index

    Input/Output (I/O) features devices, handling static-sensitive installing diagnostics programs, using solid state drive diagnostics, troubleshooting installing options DisplayPort connector memory module documentation, using installing, replacing drivers, device PCI card internal drives internal speaker, replacing © Copyright Lenovo 2011...
  • Page 124 POST/BIOS update failure software recovery boot-block Lenovo Solution Center operations, backup and Lenovo ThinkVantage Toolbox problems, solving Lenovo ThinkVantage Tools recovery media, creating and using Lenovo Welcome 5, 95 replacing locating components...
  • Page 125 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2011...
  • Page 126 ThinkCentre User Guide...
  • Page 128 Part Number: 0A74505 Printed in USA (1P) P/N: 0A74505 *0A74505*...

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