Troubleshooting The Active Directory Connection - LaCie d2 network 2 User Manual

A hard disk is making clicking noises.
Q: Is the sound "soft clicking" or "hard clicking"?
A: Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do
not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive
is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes:
• The drive could be corrupted. Reformatting the drive can solve this issue.
• The drive could have a failure in the external power supply or power cable. Try using a different one, if
possible.
Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usually
indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be
soft clicking, and troubleshoot the problem as suggested above.

Troubleshooting the Active Directory Connection

Thousands of different network and domain configurations exist, so these troubleshooting tips are necessarily
general. However, checking the following points could help.
Product / LAN Side
1. Make sure that the latest product operating system has been installed. Check Downloads.
2. Make sure no heavy load processes are running (not mandatory but could help), for example:
1. No RAID construction is running (wait until RAID is built)
2. No multiple downloads are running (stop or wait until download is finished)
3. No multimedia database building (disable Multimedia)
4. No backups running (stop or wait until backups are finished)
3. Make sure all users are disconnected from the product (not mandatory but could help) and that no heavy
data transfers are taking place simultaneously.
4. Make sure the product is assigned the correct date, time, and time zone. The reason is that a time
discrepancy of more than five minutes between the domain and product may prevent or cause disruptions to
the Active Directory (AD) connection. This tolerance is defined in Domain Controller Policy, and the default
value is usually five minutes.
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